Customer Ratings & Reviews
- Model:
- SC9S
- SKU:
- 10904902
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
problems with sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there seems to be a problem. once in a while the sound bar turns off when changing tv stations or going between dvd player and tv. and it is impossible to turn it back on. Have to turn the tv off andwait a couple of hours
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, JohnZ. Thanks for reaching out. Hopefully you were able to get your soundbar fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage rating system. ..................... ..
I would recommend this to a friendNot excellent quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken and didn’t work. I tried to reset it and it didn’t work. Keeps shutting down after 1 minute
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alberto. Thank you for reaching out about your LG Soundbar (SC9S) model. We understand how important it is for a new soundbar to work reliably. Since the unit keeps powering off, one helpful step you can try is confirming that the soundbar is connected directly to a wall outlet rather than a power strip. Some surge protectors can cause the soundbar to detect unstable power and shut itself down as a safety measure. For more guidance, visit https://www.lg.com/us/support/help-library/audio-cutting-out--20154860345938. We’d be glad to take a closer look at your experience. Please feel free to send us an email at [email protected] so we can continue supporting you. ^Juvy
Blown Subwoofer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased LG OLED 65 C4 TV and wanted to get a sound bar to go with it. Prior to purchase had Sonos in mind as I have some speakers and Amp already. Working with 3 Best Buy salesmen, got talked into the LG 3.1.3 sound bar with subwoofer. Demo in the store sounded great, so thought I would give it a go. My luck the only available one was an open box but was advised in good to excellent condition. With excitement take TV and soundbar home to hook up. TV is great, soundbar subwoofer sounded muffled like it was blown. Tried various attempts to unconnect and reconnect, multiple settings to finally call the store. Person on phone could hear the concern and agreed that it sounded blown. Now out of luck as there isn’t another option for several days. Looking for another option. Can’t recommend this item
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charles. Thank you for sharing your experience with the LG Soundbar (SC9S) model and subwoofer. We’re thrilled you’re enjoying your unit, but we understand your concern about the unit that doesn't perform as expected, especially after being highly recommended. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Adjusting the bass settings in the soundbar's EQ menu may also help improve clarity. If you've tried these steps and the issue persists, it’s best to exchange the unit for a replacement. We’d like to ensure your experience with LG products is nothing short of excellent. Please send us a private message on social media @LGUSSupport, and our team will assist you further. Your feedback is valuable and helps us improve.
Thank you for giving us the chance to address this. ^Juvy
Sound bar intermittently working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar stops working some times for no reason. You have restart the TV or sound bar to get it back on. Had the Geek squad come out twice they check it out and couldn't find anything wrong. running out of warranty not sure what to do.
No, I would not recommend this to a friendLg c3 sound bar system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a okay sound bar system for the money. The only reason I am giving it three stars is because of the sound quality. It doesn’t sound like I believe it should. I am upgrading to the lg 9.2 sound bar system
No, I would not recommend this to a friendHorrible Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this soundbar. I have 2 other LG soundbars that are 10 years old that sound better than this. The fact that the main speaker on this soundbar faces up towards the ceiling is likely the reason. It projects the sound up not out. I contacted LG customer service to see if there's any way to improve the sound, but there was not. I meant to return this but yesterday was the last day, so I guess I'm stuck with it. Huge disappointment, it makes my new LG C4 OLED sound terrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thanks for reaching out to us. We understand your concern about investing in a premium setup like the LG Soundbar (SC9S) model—especially to pair with a stunning LG C4 OLED—and end up disappointed with the audio performance. We strive to provide high-quality products that exceed our customer's needs and expectations.
This unit uses up-firing drivers to enhance Dolby Atmos effects, but if you're noticing that voices and midrange tones aren't coming through clearly, there are a few adjustments worth trying: Change the sound mode to "Standard" or "Clear Voice". Adjust the channel levels manually. Turn off AI Sound Pro, as it sometimes over-processes the audio depending on the content. Also, make sure the WOW Orchestra feature is off if you're not getting a balanced blend between the TV and soundbar speakers. If you’re still unhappy, reach out to us @LGUSSupport on social media with your model and setup info. We’d be happy to walk through optimization steps or discuss alternate solutions. ^Juvy
poor sound balance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound not so good. tv speaker was better. returned the unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carlo. Thanks for sharing your experience with the LG Soundbar (SC9S) model. We appreciate your feedback and understand how important it is for your audio setup to deliver a noticeable upgrade over built-in TV speakers.
If you ever decide to revisit a soundbar setup, we recommend enabling Sound Mode Sync and switching to AI Sound Pro via the LG Soundbar app or your TV’s sound settings. This helps optimize audio output based on content type and room acoustics. For more help, visit https://www.youtube.com/watch?v=0e1WaU6GWEc. If you’d like help exploring other LG audio options or want assistance with setup in the future, feel free to email us at [email protected]. We’re here to help. ^Juvy
Unfortunately not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has all as the old cliché goes "the bells and whistles". I I would classify myself as technologically experienced having for years built mild computers. I spent the better part of four days trying to get some semblance of decent audio. It was unsuccessful. I returned the unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thad. Thank you for sharing your experience with the LG Soundbar (SC9S ) model. We understand your concern about having been to spend so much time trying to get the audio to work as expected, especially when you're technologically experienced. We strive to provide top-notch products that exceed our customer's needs and expectations. For future reference, soundbars like the SC9S often require fine-tuning based on your room’s acoustics, as well as the settings on your TV or connected devices. Sometimes, adjusting the sound modes, connecting via HDMI ARC for better compatibility, or tweaking the EQ settings can make a significant difference in audio quality. If you’d like to explore other options or need any assistance with future products, please don't hesitate to reach out to us on social media @LGUSSupport. We truly appreciate your feedback, and we’re always here if you need further assistance. ^Juvy
Step up and Do the Right Thing Best Buy!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item listed in Excellent condition. Missing necessary items for assembly and missing some cables. The description indicated “all items are included, may have minor cosmetic issues.” Contacted Best Buy to get missing items and was told I was on my own.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry to hear about the missing items in your open-box purchase of the LG product. We understand the frustration that comes with receiving a product that does not meet your expectations, especially when the description promised otherwise. Please accept our sincere apologies for any inconvenience this has caused. Please provide us with more details so we can assist you in resolving this issue and ensuring you have all the necessary items for assembly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Thumbs down.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the sound quality. Also it’s not super loud. All in all I wouldn’t recommend. Way to expensive for the low quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thanks for sharing your feedback with us. We understand your disappointment with the sound quality of the LG Soundbar (SC9S) model, especially when it doesn’t meet your expectations for volume and performance. We strive to provide high-quality products that exceed our customer's needs and expectations. If you haven’t already, try adjusting the sound settings within the app or remote control, as this can help optimize audio based on your preferences. Additionally, check the placement of the soundbar to ensure it's in an optimal location, as the acoustics of the room can impact sound clarity and loudness.
We’d love to assist you further and make sure you’re getting the best out of your system. Please send us a private message on social media @LGUSSupport, and we’ll be happy to help with further troubleshooting or possible solutions. ^Juvy
Sound bar purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system I only wish that it had more bass I would like it to rumble while watching a good movie
I would recommend this to a friendAggravating sub woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Designed to complement the larger LG oled TV's with custom mounting brackets. After 2 weeks of use we unplugged the sub woofer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Dan. We appreciate your honest feedback on the SC9S soundbar. We're glad to hear the soundbar worked well with your LG OLED TV setup, but we’re sorry the subwoofer didn’t meet expectations. If the subwoofer was producing unwanted noise or performance issues, we recommend checking its placement (ideally near a wall but not in a corner) and ensuring it’s paired properly. You can also adjust bass levels through the soundbar’s settings to suit your preferences.
If you're still experiencing concerns, feel free to reach out to us directly on social media @LGUSSupport so we can assist further. We want you to get the most out of your audio experience.
—Avril
Uhhhhhhhhhh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yea this soundbar… its not good. I got an open box “excellent condition” and the box was opened when it arrived forsure. It was mishandled you could tell in shipment. The delivery guy made note that it was damaged on the outside apparently when he delivered it. But it really shouldnt have been dropped off at my house at all in the condition it was. The deifinition for an excellent open box item is something like “like new condition with all parts.” The bolts and screws for the hanging rack were loose in the box. The subwoofer was chipped and scratched all over with dirt on it. The soundbar was in okay condition but nothing was like new. Or close to excellent condition. Maybe i would accept “fair.” I plug this think in to my tv to see if it works anyway and i can’t get the sub to connect but he speaker is working but sounds worse than my TV speakers. It was horrendous. I swear someone replaced the real speaker with a 30 dollar replica. Maybe you can buy new condition and everything will work fine and be better but not worth the hassle. Buy some else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you informing us about the delivery issues you encountered with Best Buy, and we apologize for any inconvenience this has caused you. Because we are a third party, we would recommend contacting them so they can provide a reasonable justification for the error. ~Rita
Did not work as well as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as well as expected. The item will soon be returned for refund.
No, I would not recommend this to a friendSoundbar is a must!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hook up and the sounds is clear and great and the design is outstanding
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar works great BUT the stand, holder, does not fit on the TV.
I would recommend this to a friendSound bar isn't as good as expected.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar doesn't appear to help make the dialog easier to understand as advertised. The subwoofer sound is acceptable. Overall, the volume with the subwoofer has to be turned down because it's too loud when attempting to make the dialog loud enough to get the full affect.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BarbaraL. Thank you for taking the time to share your feedback regarding the LG Soundbar (SC9S) model. We apologize for any disappointment or inconvenience you have experienced with its performance.
We understand how important it is for a soundbar to enhance the audio experience, especially when it comes to dialog clarity. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for installation but it was shipped and was not installed
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for reaching out about your LG Soundbar (SC9S) model. We understand the importance of receiving the installation you paid for, especially when you were expecting a complete setup experience. One helpful step you can take is to review your order confirmation. You may contact Best Buy customer service at 888-237-8289 to verify whether installation was listed as part of the service package. This information can help the retailer quickly correct the oversight when you contact them. You can also explore support resources here: https://www.lg.com/us/support. If you need further assistance or would like us to look into anything else related to your LG experience, please feel free to send us an email at [email protected]. We're here for you! ^Juvy
Sounds ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lot of cost for louder sound but having trouble tuning the sound
I would recommend this to a friend
