Customer Ratings & Reviews
- Model:
- SC9S
- SKU:
- 11115011
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Unfortunately not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has all as the old cliché goes "the bells and whistles". I I would classify myself as technologically experienced having for years built mild computers. I spent the better part of four days trying to get some semblance of decent audio. It was unsuccessful. I returned the unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thad. Thank you for sharing your experience with the LG Soundbar (SC9S ) model. We understand your concern about having been to spend so much time trying to get the audio to work as expected, especially when you're technologically experienced. We strive to provide top-notch products that exceed our customer's needs and expectations. For future reference, soundbars like the SC9S often require fine-tuning based on your room’s acoustics, as well as the settings on your TV or connected devices. Sometimes, adjusting the sound modes, connecting via HDMI ARC for better compatibility, or tweaking the EQ settings can make a significant difference in audio quality. If you’d like to explore other options or need any assistance with future products, please don't hesitate to reach out to us on social media @LGUSSupport. We truly appreciate your feedback, and we’re always here if you need further assistance. ^Juvy
Did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for installation but it was shipped and was not installed
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for reaching out about your LG Soundbar (SC9S) model. We understand the importance of receiving the installation you paid for, especially when you were expecting a complete setup experience. One helpful step you can take is to review your order confirmation. You may contact Best Buy customer service at 888-237-8289 to verify whether installation was listed as part of the service package. This information can help the retailer quickly correct the oversight when you contact them. You can also explore support resources here: https://www.lg.com/us/support. If you need further assistance or would like us to look into anything else related to your LG experience, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Thumbs down.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the sound quality. Also it’s not super loud. All in all I wouldn’t recommend. Way to expensive for the low quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thanks for sharing your feedback with us. We understand your disappointment with the sound quality of the LG Soundbar (SC9S) model, especially when it doesn’t meet your expectations for volume and performance. We strive to provide high-quality products that exceed our customer's needs and expectations. If you haven’t already, try adjusting the sound settings within the app or remote control, as this can help optimize audio based on your preferences. Additionally, check the placement of the soundbar to ensure it's in an optimal location, as the acoustics of the room can impact sound clarity and loudness.
We’d love to assist you further and make sure you’re getting the best out of your system. Please send us a private message on social media @LGUSSupport, and we’ll be happy to help with further troubleshooting or possible solutions. ^Juvy
Step up and Do the Right Thing Best Buy!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item listed in Excellent condition. Missing necessary items for assembly and missing some cables. The description indicated “all items are included, may have minor cosmetic issues.” Contacted Best Buy to get missing items and was told I was on my own.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry to hear about the missing items in your open-box purchase of the LG product. We understand the frustration that comes with receiving a product that does not meet your expectations, especially when the description promised otherwise. Please accept our sincere apologies for any inconvenience this has caused. Please provide us with more details so we can assist you in resolving this issue and ensuring you have all the necessary items for assembly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is better. Buy Bose, Buy Bose, Buy Bose, Buy Bose
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your thoughts about your LG Soundbar (SC9S) model, and we understand the importance of choosing audio that truly elevates your experience.
If you’re exploring ways to get the best performance from your SC9S, one helpful step is:
Check the AI Sound Pro mode: This feature automatically adjusts audio settings based on what you're watching, helping the soundbar deliver clearer dialogue and richer sound.
For more guidance, visit https://www.youtube.com/watch?v=0e1WaU6GWEc.
If you’d like us to take a closer look or offer personalized tips, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Aggravating sub woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Designed to complement the larger LG oled TV's with custom mounting brackets. After 2 weeks of use we unplugged the sub woofer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Dan. We appreciate your honest feedback on the SC9S soundbar. We're glad to hear the soundbar worked well with your LG OLED TV setup, but we’re sorry the subwoofer didn’t meet expectations. If the subwoofer was producing unwanted noise or performance issues, we recommend checking its placement (ideally near a wall but not in a corner) and ensuring it’s paired properly. You can also adjust bass levels through the soundbar’s settings to suit your preferences.
If you're still experiencing concerns, feel free to reach out to us directly on social media @LGUSSupport so we can assist further. We want you to get the most out of your audio experience.
—Avril
Sound bar purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system I only wish that it had more bass I would like it to rumble while watching a good movie
I would recommend this to a friendUhhhhhhhhhh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yea this soundbar… its not good. I got an open box “excellent condition” and the box was opened when it arrived forsure. It was mishandled you could tell in shipment. The delivery guy made note that it was damaged on the outside apparently when he delivered it. But it really shouldnt have been dropped off at my house at all in the condition it was. The deifinition for an excellent open box item is something like “like new condition with all parts.” The bolts and screws for the hanging rack were loose in the box. The subwoofer was chipped and scratched all over with dirt on it. The soundbar was in okay condition but nothing was like new. Or close to excellent condition. Maybe i would accept “fair.” I plug this think in to my tv to see if it works anyway and i can’t get the sub to connect but he speaker is working but sounds worse than my TV speakers. It was horrendous. I swear someone replaced the real speaker with a 30 dollar replica. Maybe you can buy new condition and everything will work fine and be better but not worth the hassle. Buy some else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you informing us about the delivery issues you encountered with Best Buy, and we apologize for any inconvenience this has caused you. Because we are a third party, we would recommend contacting them so they can provide a reasonable justification for the error. ~Rita
Did not work as well as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as well as expected. The item will soon be returned for refund.
No, I would not recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar works great BUT the stand, holder, does not fit on the TV.
I would recommend this to a friendITEM NEVER DELIVERED!! Why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never arrived from your vendor UPS!! Why? I submitted a claim and have received no response! UPS is your vendor not mine!!! Where is my delivery? Please get in volved‼️
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ted. Thank you for sharing your experience with us. We totally get your concern about your LG Soundbar (SC9S) not quite hitting the mark. Our goal is to provide reliable, high-quality products and top-notch service to make sure everything goes smoothly for you.
A good first step would be to find your tracking number, which you can spot in your order confirmation email. With that information, we can help you track your shipment and look into the delivery issue. We also suggest reaching out to Best Buy customer service at 888-237-8289 to chat about your concerns, get some help, and explore possible solutions. If you need anything else, just shoot us an email at @lgdigitalcare@lg.sprinklrsupport.com, and our team will be happy to help you find the best options. ^Juvy
Sound bar isn't as good as expected.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar doesn't appear to help make the dialog easier to understand as advertised. The subwoofer sound is acceptable. Overall, the volume with the subwoofer has to be turned down because it's too loud when attempting to make the dialog loud enough to get the full affect.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BarbaraL. Thank you for taking the time to share your feedback regarding the LG Soundbar (SC9S) model. We apologize for any disappointment or inconvenience you have experienced with its performance.
We understand how important it is for a soundbar to enhance the audio experience, especially when it comes to dialog clarity. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Too Difficult to Use!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up. Virtually no instructions provided. Sub-woofer way too large and load.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your feedback about the LG Soundbar (SC9S) model. We understand your concern about the difficulty setting up a product, especially when instructions are unclear, and the subwoofer is too large or loud for your space. We strive to provide top-notch products and ensure a smooth experience. You may visit this link for guidance: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816.
To improve your experience, we recommend checking the quick start guide, which often contains essential setup steps. If you’re still having trouble, feel free to reach out to us on social media @LGUSSupport, and we can guide you through the setup process step-by-step or help adjust settings for better sound quality.
We appreciate your patience and hope to assist you in getting the most out of your LG soundbar. ^Juvy
Sounds ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lot of cost for louder sound but having trouble tuning the sound
I would recommend this to a friendLG-3.1.3
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend, unit is discontinued for a reason.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thanks for sharing your thoughts on the SC9S soundbar. While it’s true that product availability can change over time, the SC9S was designed to deliver a premium audio experience with features like Dolby Atmos, triple up-firing channels, and seamless integration with LG OLED evo C Series TVs through the Synergy Bracket.
LG continues to offer a range of soundbars with similar immersive audio technologies, so we’d be happy to help you find a model that suits your needs.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to assist you directly.
—Charles
LG soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar did not have the volume that it does in the store wasn’t pleased with the production of that sound bar
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We're sorry to hear that the sound bar did not meet your expectations in terms of volume compared to what you experienced in the store. We understand how important sound quality is when it comes to enjoying your viewing experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re desperate for a soundbar I guess this is ok but my old JBL SB400 is still better than this speaker…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Allen. Thank you for sharing your feedback with us regarding the LG Soundbar (SC9S) model. We understand your concern about a new product that doesn’t live up to your expectations, especially when you’re comparing it to a previous model that performed better. We strive to provide high-quality products that exceed our customer's needs and expectations.
While this unit offers a great balance of features, we know sound quality is crucial for your listening experience. If you feel the sound isn’t meeting your expectations, one thing to try is adjusting the sound settings or enabling different sound modes (like Movie, Music, or Night Mode) to better suit your preferences. Sometimes, fine-tuning the settings can improve the overall audio experience.
If you'd like, we’re here to help you explore further troubleshooting or sound enhancement tips. Please feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you in making the most of your soundbar. ^Juvy
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new sound bar I just picked up for my LG tv, easy to use, easy to set up! Sounds amazing
I would recommend this to a friendWaste of money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was a waste of money. I should not have let the salesman talk me into buying it. It adds nothing to the sound. If you still want one Sam’s Club has the same LG one for half the price.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you so much for sharing this experience with us . It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support. Let us help you with that by sending us a private message on Facebook and Twitter using @LGUSSupport and would be pleased to assist. ^Cris
Terrible product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. It turns on and off periodically and needs a reboot every couple days.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thank you for sharing your experience with us. We understand that the LG Soundbar (SC9S) model is turning on and off periodically. We strive to provide reliable, high-quality products exceeding our customer's needs. A helpful troubleshooting step is to ensure that the unit is connected to a stable power source. Sometimes, fluctuations in power can cause intermittent operation. Additionally, check if there are any software updates available that might improve performance. For guidance, regarding updates, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142. Your feedback is very important to us, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions together. We appreciate your patience. ^Juvy