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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 188 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers admire the 30" Built-In Electric Cooktop's ease of use, sleek design, and fast heating capabilities. Many appreciate its clean appearance and larger size, while some find the controls require adjustment and have noted concerns about the cooktop's durability. Positive comments frequently highlight the ease of cleaning and the child lock feature. However, a few users experienced issues with the touch controls and reported quality concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 188 reviews
  • Rated 5 out of 5 stars

    Easy to clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that there is no trim to scratch up or gather crud in!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it, it’s a great product to have in our kitchen!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cook top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give this cook top 3 cause I wish it had knobs ,it ll be easier to turn it on and off but it a good fit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appearance easy to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best micro Ihave owned.Great features and nukes very well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would have returned if hole wasn't already cut in!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First unit was defective, would not turn on or off constantly. Second One came damaged and we had to wait 6 weeks for it to show up. Third one works but not real happy with operation. Wish we could have went with another brand but hole was already cut in countertop

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP LG

  • Rated 5 out of 5 stars

    Great stovetop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stovetop for all kinds of cooks !!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harder to get something of the sort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product compliments the kitchen more than any

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this cooktop and the first day it worked perfectly. Day 2 and one of the burners didn’t work, and the only way you could get the rest of burners to work would be to turn the breaker off and on. We returned that one, and they brought us another one. We were hopeful that one would work, but we had the same issues. We had an electrician install it, and even he was baffled. We finally returned it and bought a different cooktop.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your review of this LG cooktop. I am sorry to hear that it was experiencing issues and that you had to return it.

      Your feedback is very important to us and will be shared with our product team.

      If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
      Phone: 1-800-243-0000
      LiveChat:  https://www.lg.com/us/support/chatbot
      Email: https://www.lg.com/us/support/email-appointment
      Facebook Messenger:  https://www.facebook.com/LGUSA/
      Twitter: @LGUSSupport

      The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ LG

  • Rated 1 out of 5 stars

    Terrible cooktop, terrible support, never buy LG.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute trash, I am done with LG products after this. The touchscreen went bad in less than a year and the service is terrible. We have had 3 people come over in the last 30 days who cannot determine what part to order. Even though we had Geeksquad on this, they did not want to assist as this was still under manufacturer warranty. Completely disappointed by LG and BestBuy at this point.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Broken upon Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are you kidding? Glass stovetop was broken upon delivery. Good thing I had the unit shipped t the store. Return was simple. Last time I order an appliance from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We apologize the item you ordered arrived damaged. Should you need assistance, do not hesitate to reconnect with us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooktop looks great and touch numbers for heat selection easy to manage. However, we are very disappointed with its ease of being stained. It seems that the heat projects into stainless steel material and caused it to damage and stain permanently. Natural cleansing agents do not remove marks. Even when the surface is smooth to the touch, some areas where bowls are placed for cooking seem dirty and stained. Very upset about this situation and product.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP LG

  • Cons mentioned:
    Quality

    Rated 1 out of 5 stars

    Do not buy it is scratches easy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy it is scratches easily And I cannot be repaired

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Don't waste your money!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a total piece of cr--!!! Whomever the installer worked for, it wasn't put in correctly. Or maybe, the entire thing is a piece of junk. I've had to turn the electricity off at the breaker box at least five times and we haven't had it 3 weeks yet.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      That's not good! We're sorry to see that you've run into these issues with your cooktop. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Rated 2 out of 5 stars

    Not a Good Fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cooktop did not fit my kitchen island cut-in space. I had to return this item.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Piece of crap

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke at 13 months. I loved it while it worked and sad that LG will only cover there items for 12 months. It’s a waste of money.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice stove top. Love how easy it is to clean an the child lock

    I would recommend this to a friend
  • Cons mentioned:
    Controls

    Rated 1 out of 5 stars

    Poor quality control

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd and now final cook-top stopped working this evening after a very bad electrical burning rubber/plastic smell from it. My 1st unit lasted 6yrs with no issues then, the glass mysteriously cracked from the bottom left to the top right. Stove was off, cold and nothing on it. We were in the other room and heard a pop. The replacement lasted 6 months before it would play a "jingle" every few minutes and the only way to stop it and make the controls respond would be to flip the breaker. over several weeks this got more and more frequent before it stopped working completely. Despite having home depots 5yr plan, we had to deal with LG. What a horrible experience, parts back-ordered, not available, cant be found blah blah. After 2 months, they refunded us the money we paid. 2 months no stove! Foolishly I bought another one. Same thing having to reset the breaker though less frequently. 11 months later, and after the burning electrical smell & smoke this evening I'm done with this unit. Many complaints about the jingle and non responsiveness, most concerning when the unit is on (my experience was always when off thankfully) clearly show that the issue remains unresolved after many years. No parts, same issues yet they continue to manufacture the product. Shame on you LG.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry for this mix up. We are continuously working to improve the quality of our product. We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Would purchase again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heats up quickly and good control of heat between settings. Warmer burner is very handy. Easy to keep clean even after spills. Every now and then it seems to go into a locked mode (different than child lock) and I need to reset the cooktop from the electric panel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cooktop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It is great to five burners and the one in the front acts like two depending on the size of the pot. It heats faster than regular burners. It also has a child lock to keep it safe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value for type of range it is.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to purchase this as an an open box item, so the value was exceptional. It is very easy to use. The tempered glass, however, is not completely solid black but rather has some flecking in it. I would prefer solid black.

    I would recommend this to a friend