Customer Ratings & Reviews
- Model:
- LT0816CER
- SKU:
- 5890335
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the 330 Sq. Ft. 8,000 BTU In Wall Air Conditioner as a great buy for its price. They appreciate its efficient cooling, easy installation, and quiet operation. The remote control feature is also seen as a convenient addition. However, there have been some complaints about receiving defective units.
This summary was generated by AI based on customer reviews.
moldy after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the fourth wall air conditioner I've had. It was the fastest to die. I'm so angry that I spent so much money for 2 years of air conditioning. I found black spots on the vents - mold. I opened it up, more mold. None of my other air conditioners grew mold, so it must be the design - maybe not draining properly. What a waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Unhappy customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received my AC unit and doesn’t work. I’m very upset. Best Buy customer service is the WORST!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LT0816CER) model. We're sorry to hear that your unit isn't working as expected. We strive to provide reliable, top-notch products that meet our customer's needs. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
terrible avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, purchased 2 for a rental unit. one was bad right out of the box. the other failed less than 2 months later (2 weeks after return window) avoid buying -- this is junk
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LT0816CER) model. We understand your concern about dealing with issues right after purchase, especially when it impacts your rental unit. Your feedback is very important, and we take product reliability seriously.
It’s disappointing to hear about the problems you faced with both units. If you haven't already, we recommend reaching out to our customer support team to discuss your situation further, as they may offer options for assistance.
Please feel free to send us a private message on social media @LGUSSupport. We're here to help you find a resolution. We appreciate your patience and are here to support you. ^Juvy
Doesn’t cool my home as well as I expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this air conditioner. I feel like it was a waste of my money. I would’ve brought it back to the store but I discarded the box before trying it out. Not at all happy with this purchase. ☹️
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble with the cold air output of your air conditioner. You can find information regarding how to improve its cooling ability from the following help article: https://www.lg.com/us/support/product-help/CT10000021-1429710713371-not-cooling If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this unit and it doesn't work. Now I have to return it to the store and get a refund. Then I have to reorder and wait longer in the hopes the new A/C works.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are experiencing an issue with your new air conditioner. Our air conditioners include a 1 year parts and labor warranty that covers manufacturing defects with the unit. We would be happy to take a look at the repair options that are available. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
The air conditioner is a junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hay the air conditioner is not working properly and it not cold enough
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Installation, Performance
Worth buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great best air conditioner and easy to install
I would recommend this to a friend - Pros mentioned:Cooling, Ease of use
Good decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great keeps my area very nice and cool and easy to use
I would recommend this to a friend - Pros mentioned:Performance
Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and does its job adequately ,got nothing to complain about
I would recommend this to a friend - Pros mentioned:Ease of use
Nice product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good unit. Easy install however the wall sleeve is sold separately. The unit is pretty quiet. Only had it for a few weeks but very happy so far.
I would recommend this to a friend Lg wall ac units
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good .in Apartments Good air flow and energy saver works great for temperature control.Quick changeover to new unit with sleeve .
I would recommend this to a friend- Pros mentioned:Performance
LG 100% recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Al my AC are from this one LG!! All working as the first day!!!
I would recommend this to a friend - Pros mentioned:Performance
worthless directions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this A/C unit and the recommended sleeve. The installation directions were worse than worthless--it is almost impossible to install the A/C by following the steps in order (the way that you are supposed to stick on the padding means you can't install the unit without tearing off the padding). I tried calling customer support, but the agent was unhelpful and said I should read the instructions. There is no installation video for this unit (there are LG videos for the window A/C units, but not the wall unit). I didn't know that the unit was supposed to stick so far out from the wall (again, no instructions with the sleeve, no video or even photo of the unit actually installed in a wall, no help from customer service). After a lot of trial and error, I managed to get it installed (sticking way out from the wall). The only good thing is the unit works like it is supposed to.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .WE appreciate your feedback regarding the installation instructions and will pass your feedback to our team for consideration. If you need assistance with using your air conditioner, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Babyjustin33
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good air conditioner works perfectly very good brand
I would recommend this to a friendBlows air, doesn't cool the room.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed in purchasing this unit. Everything that people said in regards to its poor quality is true. 12x12 room and the unit does not cool the room at all. It does work bc its loud and only cool when u stand right in front of the unit. The unit is on 60° and on the highest fan and still poor. I'm very disappointed. what a waste! I am going to look into purchasing a different unit and get my money back for this. I hate returning things. The hassle alone is an absolute headache! LG, I am sorry, but I'm going to return this product and look into another manufacturer. I tried.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .You can find information regarding how to improve the cooling ability of your air conditioner from the following help article: https://www.lg.com/us/support/product-help/CT10000021-1429710713371-not-cooling If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a horrible time with this air conditioner. I mounted it into my wall and when I tried using it IT WOULD NOT blow cool air. I called LG and they told me it is defective so basically I was given a defective air conditioner that doesn't even work. Also I canceled this order yet best buy still delivered it to me super late. Very upset with both LG and Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble with the cooling ability of your air conditioner. You can find information regarding how to improve its cooling ability from the following help article: https://www.lg.com/us/support/product-help/CT10000021-1429710713371-not-cooling If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
misleading ad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not include sleeve as stated. had to order one myself.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We value the feedback you have given us regarding your LG Air Conditioner (LT0816CER) model. We appreciate your honesty and regret for any confusion caused by the misleading advertisement regarding including the sleeve.
We understand that it must have been frustrating to discover that the sleeve was not included as stated. Your feedback is important to us, and we will consider it to ensure our product descriptions are accurate and transparent. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
