Customer Ratings & Reviews

We love our washing machine! It can do huge loads.

Easy to use. Large capacity is great for a family!

I think was a great bang for the bucks I paid. I would give it 4.6 out of 5.

Very nice washer. Does everything we need. Quite,smooth operating.

We like using the new washer. It does a fast job and cleans well.

This washer is exactly what my wife and I wanted. Great value.

Have had the washer for only 2 weeks but so far it's been great.

Love the machine but gets off balance with bathroom rugs

I like the washing machine overall. Love how quiet it is.

Love the various options. Fantastic washer for the money.

Handles small to extra large loads and is very quiet.

This model cleans well and offers a lot of different settings. It is very roomy so you can wash comforters and large blankets easily. Despite the "TrueBalance" feature, this model seems to actually un-balance the load during the rinse setting. I arrange items carefully when I load them to avoid unbalancing, but this washer shifts items around resulting in an unbalance code You have to monitor the rinse cycle so that you can pause it and move the items. Otherwise, you'll come back to discover that the washer has paused, which lengthens the time it takes to get the wash done. The matching dryer, DLE4870, is outstanding, however. It is the best dryer I have ever owned.

I am disappointed in them way my clothes come out. They are clean but too wrinkled. Jeans and tee shirts I hang to dry have to be ironed. This was not my experience with the same clothing in my former washer.

This was the worst washing machine a person could buy. No one will work on it once it breaks.

Geek squad came to repair but had to order a part which is taking forever to come in

I don't think I will buy another LG washing machine

This machine uses too little water. It's high efficiency but it gives much less water than normal HE machines. The water does not raise over 2 inches. Whirling damp clothing around for 30 minutes won't rinse off the detergent. I have to put it on rinse + extra rinse circle for several times and that's not high efficiency at all.

The fabric softener did not dispense. The auto balance function did not work. Replaced unit with another model within a week.

Before we purchased a new washer, we did lots and lots of research to make sure we were purchasing a high quality machine. We have 4 kids and I do 1-2 loads of laundry each day, so we need a reliable and efficient machine. This LG model got positive reviews on every website we researched, so we took the plunge and purchased it. I am actually pretty surprised this machine doesn't have more negative reviews. Does it wash clothes? Yes. Is it quiet? Yes, I think so compared to our old machine. Is it efficient? It definitely uses less water. My largest complaint is the temperature of the water. The first few loads I ran, I didn't test the temperature because I assumed it would be warm if you select WARM and hot if you select HOT. This is NOT the case. I tested the temperature by touch of several loads after selecting warm or hot. NEITHER OF THESE WILL GET ANYTHING MORE THAN LUKEWARM AT BEST! I called LG twice. The first time, she said to "reset" the machine. Unplug, then press the pause button for 5 seconds, and plug in again. Did not solve the temperature problem. The second time I called, the lady told me that "this is how the machine is designed to protect your clothes." So I said, "When I press HOT expecting to have hot water, the water won't be hot?" She said "Yes." Then she said I could try turning my cold water valve down 50%. Did that. Didn't help. Each load I try to run with hot water is COLD. She asked if the hoses were on the wrong valves. Confirmed they are correct, as we are getting Cold water rinses. She also suggested that when the hot water enters the tub it immediately cools down and becomes cold. No. There is only a little bit of hot that even comes in before the temperature turns to cold water. I asked if she could send out a repair person, and she said no because if she did we would be responsible for the cost because there is nothing wrong with the machine. I am writing this to help other people who are looking for a good machine that will actually use warm or hot water - this is not it! I don't know if it is ALL HE machines that are like this, or just this particular model. All I know is that it is very frustrating when I want to wash my towels and bedding of children who just got over an illness with hot water to kill the germs and have no ability to do so. Also, I find it a bit deceiving for the manufacturers to give you a Hot or Warm temperature option and not actually supply that temperature of water. Or at least explain all of that in the manual. I read the manual very thoroughly and it doesn't give you any information about the water temperature, or why it does certain things for certain cycles. Like the Fabric Softener button - it will change the last rinse from a spray to a full rinse. What it doesn't say is whether your fabric softener will be distrubuted into the cycle if you don't press the button. Pressing the Fabric Softener button adds 10+ minutes to certain cycles (assuming to take into account the longer final rinse) but not other cycles. Why? Who knows because the manual doesn't tell you. Anyway, I am sure you can tell I am fairly frustrated with this machine. Again, not sure if it's just this one or all HE machines. Either way, I can't give this machine more than 3 stars.

This washing machine is great! I just replaced my 22 year old Whirlpool washing machine, and after seeing this machine on sale, I wanted it!! It is HE, using less water and no agitator in the giant sized stainless tub! I love it. Its large capacity and you can wash two loads of clothes in it. It has special cycles u can control also, such as extra rinse, and stain removal, etc. You have to turn the machine on first, then proceed to pick your cycle and any additional things u want to add. It cleans great! And clothes do not come out twisted either! I was a little reluctant to purchase an HE machine;however, I figured might as well save some money on water. So far so good, I am not disappointed at all, in fact I love doing the laundry now it comes out so fresh and clean! I have read some reports on HE machines not cleaning well, you have to load them correctly is all. I am very happy with this Washing Machine!