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Customer Ratings & Reviews

$1,899.99
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Customer reviews

Rating 4.6 out of 5 stars with 822 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower for its quiet operation, ease of use, and space-saving design. Many appreciate the cleaning performance and capacity of the units. Some customers express concerns about the lint trap and installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 822 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Super Impressed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like stacking the washer and dryer. But getting full sized. It takes up less space. And then you font need those extra stands underneath to raise them up. Where this products beats everyone on full size stacking is the over all dimensions and bringing the control panel down to the center. I’m 6 feet tall abs even struggled with seeing the dryer buttons on my last unit. But this one is perfect for all heights. Great job LG. I’m normally a Samsung person so you have converted me with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Size

    Rated 5 out of 5 stars

    LG Tower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice size and good styling. simple to use. very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and efficient Very modern and it works very silent It’s 2 in 1

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    LG gas washer/dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Does everything we need. Very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My fav appliance

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Built-In Intelligence and my clothes always come out perfectly dried; The central control panel is intuitive. I consider both the washer and dryer operate quietly. Would recommend this to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Serve the purpose

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and quiet, but super heavy so it's hard to install by ourselves

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer /Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine super quiet. Very Slim and nice looking.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    HORRIBLE. delivery and installation fail

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this w/d set to replace an old one that doesn't work. I told them it was on the 3rd floor of a walkup. They sent two teams. First team refused to bring the washer dryer to the correct floor, claiming the stairs were too narrow. I measured it myself. Their measurements were incorrect and they simply did not want to work. They could not disconnect my old unit. They simply left the new units on my living room floor, screwed them one on top of the other despite me telling them explicitly not to, and drove away. The second team arrived an hour later. They said they couldn't disconnect the old gas dryer and couldn't move the new unit to the correct floor. They claimed to "Call best buy" and then left without telling me. Best Buy gave me another appointment for 3 days after. Until then, I have a useless washer dryer sitting in my living room. They wasted my entire day. Unacceptable considering we paid $500 for delivery, installation, and haulaway. Will never use Best Buy again

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKG101HVA) model. We understand the challenges you faced with delivering and installing your new unit. The experience you described certainly does not match the level of service we strive to provide. We are addressing this issue with our delivery and installation teams to ensure that such lapses do not occur in the future. Please know that we are committed to making this right for you. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy LG

  • Rated 5 out of 5 stars

    Love this washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer and dryer. It works so well get clothes really clean. My husband works in construction and this washer gets his clothes clean and smelling good in 1 wash.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    The best choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great system, high end LG technology. Lots of capacity in a small space. It's on the quiet side and works fast. I appreciate it! Great service in sales and installation from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Wash Tower.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this wash tower. We chose the Gas Dryer option as we feel the drying is more efficient. The wash tower has an app available that allows it to be monitored during the wash cycle. Very pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    GREAT WASHER & DRYER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is very quiet. Clothes come out very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer dryer combo

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer and dryer - large capacity, I can wash king size comforter with no issues. Good programs. I've had this for almost two years now and zero issues so far. My laundry room is pretty small so I appreciate the design, looks sleek and not very bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance, Size

    Rated 5 out of 5 stars

    Wash tower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the efficiency and size!! It cleans while silent and plays a wonderful little song with the load is finished!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great merchandise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer and dryer . It's not too loud. I love that the stackable is just in one piece. Definitely recommend this washer and dryer and definitely suggest getting the people at Best Buy to hook it up . Great customer service and fast delivery. My in laws are in there late 70's and they are even capable of using the touch screen machine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Tower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely in the space I have for it and is quiet and fast drying works well except a pillowcase got caught up in a sheet

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Sleek WashTower but App Dependent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but challenging UI. The product works great but you almost have to use the app with it. Most of the settings are pre programmed on the device and so you need the app to make changes. The app is easy to use but wish I could adjust more things on the device itself. That being said, it's very sleek. Very quiet and works great. Massive amount of room in there and very efficient with detergent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey, laundry warriors! Want to know about my secret weapon against dirty clothes? The LG 4.5 Cu. Ft. Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower. This thing's a marvel! It's graphite steel look? Adds a sleek, modern touch to my laundry room. The WashTower design is a space-saver too. Perfect for my apartment. Its built-in intelligence is something else. It picks the perfect settings for my clothes. I'm talking the right water temperature, spin speed, the works. And the results? Spotless, fresh-smelling clothes every time. The dryer's just as smart. It senses the moisture levels and adjusts the drying time. No more guesswork, no more damp clothes. Plus, it's got this cool app that lets me start a load from my phone. Can even alert me when the laundry's done. I mean, how handy is that? In short, this LG WashTower has taken my laundry game to the next level. If you're looking for a smarter way to tackle your laundry, this is it. Time for me to conquer another load. Stay fresh, friends!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations by providing a product that you are satisfied with. At LG, We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to working with you again in the future! ~Tanisha LG

  • Rated 5 out of 5 stars

    LG wash tower is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy so far with this wash tower. The washer seems to use much less water, calibrating the size of the load. The dryer dries very quickly. It has been easy to clean, it’s not too loud, and the control panel is easy to use. I haven’t yet tried the download function to add permanent press as an option. I still might do that though. The unit is a little bit deeper than my last one so it does not fit completely into the cupboard space I planned for. The venting in the back apparently needs more room than older units. So make sure to measure, adding the extra vent space (~5”). I have had six experiences with installation crews from Best Buy in the last few months. The installation crew for this unit was the only one I can’t give a stellar review to. They actually broke the vent when they pushed the unit back which caused the dryer not work. After a repair person visit, a new vent, and a couple hundred dollars, everything is working fine now. I recommend LG and specifically this washer dryer combo. It is living up to all I’ve read about it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Super quiet

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a slim and has a very modern look , super quiet and low energy

    I would recommend this to a friend