Customer Ratings & Reviews
- Model:
- WM4000HBA
- SKU:
- 11403662
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Great machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, love all the features, would buy again
I would recommend this to a friendMrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is printed on the outside of the machine that all loads are cold rinse and this is not true.
I would recommend this to a friendHorrible and persistent chemical smell.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get this, as I loved my previous LG Front Load Washer. Unfortunately, this one has a STRONG chemical odor. It smells like a combination of chlorine and solvent. I ran a Tub Clean cycle with a tub cleaner, no change. Followed the manufacturer's instructions for dealing with the smell, no change. I tried to wash a load of towels, and now the towels have such a strong chemical smell that we can't use them. Ran 10 hot washes, thinking that would get it out, and not only is the smell stronger, it has now spread throughout my home. I work from home, and am having problems with headaches and dizzy smells due to the odor. We've also had to stay in our guest room because the washer is close enough to the main bedroom that the bedroom is currently uninhabitable due to the fumes. No choice but to return it as soon as possible as it's literally making us sick. I reached out to LG, and was told this is just "new washer" smell, and that it will fade after a few washes. But that is not happening, and the smell seems to be getting worse, not better. I wish I had checked out a model on the sales floor prior to purchasing, as that would have immediately alerted me to this issue. It might be okay in a larger house where the laundry room is very far away from living room, bedroom, etc., or in a home with people who don't mind strong chemical smells. Best Buy did respond that we could exchange it within 15 days - glad they stand by their customer experience in this way.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with us. We understand how concerning a strong odor from your LG Washer (WM4000HBA) model, especially when it affects your home environment. We strive to provide reliable, high-quality products and ensure a smooth experience. While new appliances can sometimes have residual odors from manufacturing, it should dissipate with proper ventilation and use. Since you’ve already run multiple washes and a Tub Clean cycle with no improvement, before returning the unit, we recommend unplugging the unit, leaving the door open for extended airflow, and wiping down the drum with a solution of equal parts water and vinegar. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
If the smell persists, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use washer with convenient display. Love being able to connect to the LG app. Washes clothes effectively.
I would recommend this to a friendInstall not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used the washer yet as the drain pipe is too short. I replaced a Kenmore that had a long enough pipe. Don't know why LG's is so short. I have to get a pipe extender. I also bought a dryer. The install wasn't worth it. I was upcharged $130 for water hammer devices. No mention needing them by Best Buy. They also only put them on the washer and not on the dryer. The install was them just getting it done as quickly as possible without any care to quality. All the hoses are twisted where they could have been installed neatly. One of them pretty badly. I would have never left it like that. The dryer vent pipe was taped on. I used screws on the previous dryer. So after paying a bunch of money for the install, I'll have to fix it up.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jon. Thank you for sharing your experience with the LG Washer (WM4000HWA) model and the installation process. We appreciate your feedback and understand how frustrating it can be when installation doesn't meet your expectations, especially after making a significant investment. We strive to provide exceptional services and ensure a smooth experience.
For the drain pipe, using an extender is a great solution to ensure proper drainage. As for the installation quality, we recommend reaching out to Best Buy customer service at 888-237-8289 to express your concerns about the service you received. They should be able to address the issues with the installation and ensure that it meets your standards.
If you have questions about the washer or need further assistance, please feel free to reach out to us via private message on social media @LGUSSupport. We're here to support you and help improve your experience with LG products.
We appreciate your patience and look forward to assisting you further. ^Juvy
Happy !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our LG washer & dryer. It has only been about 4 weeks but we are confident that they are great products.
I would recommend this to a friendExcellent Choice for Limited Space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great unit that fits the spacing limitations in the studio - great buy with great delivery service!
I would recommend this to a friendAmazing!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use & works great with big loads. I would definitely recommend the washer and dryer
I would recommend this to a friendTBH this is garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My landlady just got this trash installed. This is hands down one of the worst machines I've used. It keeps breaking my clothes. For the grand finale on the "delicates" setting this piece of trash steams clothing ending in a nice hot soak for delicate clothing. In fact, it does this grand gesture on ALL of the settings. I don't want to have to download yet another app. When I did it for this hunk of metal, there seems to be no way to actually connect this app to the junk. I'll have to call tech support to get the most basic necessity out of this "advanced" washer. Also, there is no "spin only". You can try pressing the button that says so - it will rinse, dry, and ahhh yes, another steam. What's absolutely baffling is that there is the option to steam. On some settings, it turns on and others not.. yet it won't matter because it still steams regardless if the signal is illuminated. This machine is actually useless. I genuinely miss the "old" one I had before this downgrade.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with issues like damaged clothes, unexpected steaming, and difficulty using your new LG Washer (WM4000HWA) model. We strive to provide high-quality products that exceed our customers' needs and expectations.
To prevent clothing damage, ensure the load size matches the cycle, as overloading can cause friction. For assistance, visit https://www.lg.com/us/support/help-library/clothing-tornripped-front-load-washer--1337626779129. Regarding the steaming issue, there may be a setting conflict that we can help you adjust.
Setting up the LG ThinQ app can be tricky, but we can guide you through the process to maximize its features.
Feel free to send us a private message on social media @LGUSSupport with your details, and our team will be super happy to help you troubleshoot and resolve these issues.
We really appreciate your patience and can’t wait to help you get everything sorted out. ^Juvy
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has large capacity. Much bigger than our old unit.
I would recommend this to a friendGreat Purchasing Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, runs great, nice and roomy. Awesome installation team. Overall great experience.
I would recommend this to a friendLG washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is much faster than replaced (Frigidaire) model. Clothes are easier to dry - better wringing/removing water!
I would recommend this to a friendHappy wsdhing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase. It was very easy to buy online and delivery was prompt. They delivered to exactly where I wanted.
I would recommend this to a friendmy lg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love MY lg LOOL FORWARD TO MANY YEARS OF RELIABLE SERVICE
I would recommend this to a friendSplish Splash, my clothes are taking a BATH!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clean Clothes....FINALLY! This S.O.B has my clothes smelling brand new and fresh. Solid construction and makes beautiful sounds.
I would recommend this to a friendLG washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wash as well and it’s easy to use with many cleaning options. Also, it’s very quiet even on the highest spin option.
I would recommend this to a friendBest Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer I’ve ever owned! Perfect match for my LG dryer! Would highly recommend!!
I would recommend this to a friendThank you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Easy to use. Great home delivery team!
I would recommend this to a friendWasher is great. Best Buy js trash.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy won’t price match when they dropped it $100 just days after I purchased it. Buy it from a local retailer.
I would recommend this to a friendwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.on time install, haulaway price was right scheduled quickly
I would recommend this to a friend
