Customer Ratings & Reviews

Hi, there. We truly appreciate you taking the time to share your feedback about your LG Washer (WM4000HBA) model. While we're glad to hear the delivery and installation were handled well, we understand your concern about experiencing a leak so soon after setup. Sometimes, water can leak from underneath the washer if the drain hose isn’t secured properly in the standpipe or if the drain filter isn’t tightened all the way. It might be a good idea to check the drain filter cover at the bottom front panel to make sure it’s sealed up nicely. For some extra help, feel free to visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.

We’re here to help you out. Just send us a private message on social media @LGUSSupport with more details, and our team will be ready to find the best solution for you. We appreciate your patience as this gets sorted out. ^Juvy

We understand your concern this feedback will be shared with our product team. We apologize for any inconvenience.^Venette

Hi, there. We're truly sorry to hear about the issues you've encountered with the LG Front Load Washer (WM4000HBA) model. It's disheartening to learn that it has caused damage to your clothes, especially on items from reputable brands. Your feedback is incredibly valuable, and we genuinely appreciate you taking the time to share your experience.

We take your concerns very seriously, and we are committed to addressing this matter promptly. We would like to understand more about your specific situation and work towards a resolution. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/clothing-torn-ripped-front-load-washer-CT10000010-1337626779129. If the issue persist, please send us a private message on Facebook or X (Twitter) through @LGUSSupport, and we will be glad to assist you. Your satisfaction is our priority, and we are dedicated to making this right for you. ^Juvy

Hi, Terence. Thank you for sharing your thoughts on the LG Washer (WM4000HBA) model. We're glad to hear you’re enjoying the performance of the machine, but we understand your concern about discovering it was damaged upon delivery. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. We recommend contacting Best Buy customer service at 888-237-8289 to report the damage.

In cases like this, it's always a good idea to inspect the unit thoroughly during or right after delivery. If you haven’t already, we recommend checking the washer for any signs of physical damage, loose components, or error messages during operation. You can also run a Tub Clean cycle without any laundry to test for abnormal sounds or movement, which could help identify any underlying issues.

We’d love the opportunity to assist you further. Please send us a private message on social media @LGUSSupport with more details about the issue you’re seeing, and we’ll help guide you toward a resolution. ^Juvy

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette

We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha

We want to thank you for taking this time to communicate with us about your experience with your LG Washer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly

Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette