Customer Ratings & Reviews

Do more research before getting this machine. It ruins clothes!! I thought if I just gave it time and got familiar with the cycles but NO!! Even on delicate cycle, items have been ruined. Tee Shirts and Sweat Shirts come out with fuzz balls -aka- lint balls -aka-pilling, this wasn't bc clothes was old, this happened on NEW and fairly new clothes brands like Nike and Carhartt. Don't just rely on the ratings displayed on the Merchant's sight. Search the web.

I like this machine but not sure how i did not notice how the machine was broken when they delivered! So

It would be great if I could provide a review but, I can't! Especially since when my equipment was delivered and installed on 4/22/2021 BUT the techs did not level them... therefore I can't use them. I called the Geek Squad 12 times 1 on 4/22/2021 and 11 times on 4/23/2021 only to be told that I will need to wait until the next available appointment 4/27/2021 to have it "re" installed. This is a POOR way to deal with customers. Is it really Best Buy or Best INCONVENIENCE!!

Just wasted an hour trying to get LG thinQ app to link with this new washer… what a completely frustrating experience!!! Hope it’s never really necessary to actually use this feature because it doesn’t work. LG you must test features like this before you market them… shame on you for claiming to have wifi connection! Also another huge miss - THERE’S NO COMPLETE SET OF INSTRUCTIONS PROVIDED. AND IF YOU GO TO THEIR WEBSITE, THEY’RE NOT AVAILABLE TO PRINT OR DOWNLOAD OUT EITHER!!! If you go to the LG website to download a complete set of instructions for this model washer, you get sent to a VERY difficult to navigate online version of instructions that must be read on a computer or smart phone. LG you must provide at least a pdf version of the complete instructions for people who purchase this washer.

This washer machine makes noises it shakes so bad that it bounces. It is a brand new washer I bought it two months ago and on the first wash all this happened so I'm not very happy with this machine I would not recommend it.

This has been the worst experience! Took 5 weeks to get the washer, then washer was defective and leaked all over my floor and caused water damage. Insurance claim filed Defectiver washer came with a damaged torn drain hose!

Leaked immediately for first washer, second one was unbearably loud with grinding.

Everything was perfect except the drum was cracked from the factory

The main reason I picked this washer was it was the highest rated machine under $1000 by Consumers Digest, and they were definitely correct! I had an older Samsung machine, that seemed to do a good job and lasted about 8 years, but you don't realize what a poor job an older machine does until you update. When you can clearly notice a difference in how clean your clothes are just looking at them coming out of the wash, that really tells you something! I waited a few months to write a review to make sure things were consistent and it wasn't just a fluke. Bottom line, Consumer Reports nailed it, this is a great washing machine for its cleaning number 1, it's also much quieter than our last machine and spins the clothes dryer which means less time in the dryer and significant savings on both ends, washing and drying! Hopefully I don't have to review a washing machine for many years, so far, this one is well worth the money!

I’ve been using the LG WT7150CW for 7 months now, and it’s been flawless. From day one, I haven’t had a single issue. One of the things I appreciate most is its energy efficiency—you can tell it helps reduce consumption—and it also takes great care of clothes, even on heavy cycles. The capacity is ideal for large loads, and the washing performance is excellent. Everything comes out clean, even with cold water. Plus, being able to control it through the LG ThinQ app is amazing. I can monitor cycles, get notifications, and even start a wash from my phone. I highly recommend this model if you’re looking for a reliable, quiet, and modern washer. Totally worth it!

As an individual who is visually impaired, I am constantly seeking out products that enhance accessibility and independence in my daily life. The LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer has proven to be an absolute game-changer in the realm of home appliances. With its innovative app integration, this washer offers an unprecedented level of convenience and functionality for those with visual impairments. One of the standout features of this washer is its compatibility with the LG ThinQ app, which allows users to control and monitor their washing machine remotely through their smartphones or tablets. This feature is a blessing for individuals like myself, as it provides a seamless way to interact with the washer's settings without relying solely on physical buttons or dials. By leveraging the app's accessibility features, I can effortlessly navigate through various wash cycles, temperature settings, and other options, all while receiving audio and visual feedback. The app's user interface is thoughtfully designed with accessibility in mind. The text-to-speech functionality ensures that I can audibly hear the selected settings and receive updates on the current status of the wash cycle. Additionally, the app provides high contrast visuals, large text, and customizable settings to cater to individual preferences. This level of customization truly empowers visually impaired individuals, as we can configure the interface to match our specific needs. The washer itself boasts a 4.5 cubic feet capacity, making it suitable for both small and large households. The high-efficiency front load design ensures optimal water and energy consumption, not only benefitting the environment but also reducing utility costs. The machine's stackable configuration adds to its versatility, enabling users to optimize space in their laundry area. Aside from its accessibility features, the LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer performs exceptionally well in terms of cleaning power and efficiency. Its multiple wash cycles cater to a wide range of fabric types, from delicate to heavy-duty, ensuring that every load receives the appropriate treatment. The washer's TurboWash technology significantly reduces wash times without compromising cleaning performance. In terms of reliability and durability, LG has consistently delivered top-notch appliances, and this washer is no exception. The build quality is excellent, and the washer operates quietly, minimizing disruption in the home environment. Furthermore, LG offers reliable customer support and a solid warranty, instilling confidence in the product's long-term usage. In conclusion, the LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer is a remarkable appliance that stands out for its exceptional accessibility features. With its seamless integration with the LG ThinQ app, visually impaired individuals can regain independence and control over their laundry routine. Combining convenience, efficiency, and reliability, this washer is a worthy investment for anyone seeking a superior laundry experience.

Absolutely love. This is super quiet, efficient and esthetic ally beautiful. Would highly recommend these LG washer and dryers. We got the shelves/lifts for these as well, and my laundry room is officially complete!

Terrible. Left clothes knotted and twisted. No better than the LG we had before

This set replaced my 10 year old ones that were still functioning perfectly. I gave them to my daughter when she bought her new home and a front loader set was not in her budget. These new ones are a lot the same but with more settings and the steam function. I have had my "new" ones for over 2 years and could not be happier with my purchase. They clean like a dream - please use the correct settings -, use a LOT less water than top loader agitator models, and have so many options! The speed wash is great when you need something in a hurry and it needs to be laundered. I did get the pedestals this time because they were on sale too. IMHO they are an expensive luxury but in my case two benefits: I am a senior with back issues so loading and unloading is a challenge that these negate and the stirage space is great. While they may not hold a large bottle of laundry detergent standing upright there are always a lot more things to store. Sound issues: ok these are not exactly quiet. They made different sounds when washing, filling, draining and especially spinning!!! Mine are on a tile floor, on pedestal and my home is on a crawlspace. I can hear them but i am used to it and personally do not find it to be an issue. If yours vibrate too much there are antivibration pads that work great. On the ones i gave my daughter we put the pads underneath the drip pan (use one of these under your washer in case it ever leaks it will save your floors) before placing the washer ... additional benefit it keeps the washer from walking on those high spin cycles. Ok enough .. love my washer and dryer and as an aside my old 13 year old set is still going strong with only one repair to fix a worn out gasket. May not be the cheapest initial purchase but years of service and dependability make it a great value.

Just received today with matching dryer. I was worried that the accent color might be too bright based on the manufacturer photos. It's not and looks very modern and pleasing. So far so good with a few loads ran. Machine is quiet compared to a 10 year old Samsung. The App/wifi is a nice touch but I wish you could remote in without having to set it up 1st on either machine. It does not have true 100% remote capability. Real glass doors are a premium look and feel however the control knob needs beefed up to compliment the glass and or trim. The 4.5 is plenty big. Almost thought about the 5.0 but it's not really needed unless you have a very big family. The best thing going is LG extends the warranty an additional year if you register through the app. That gives you two years coverage! Was one of the factors when deciding to buy. Best Buy did great on the install and haul off of my old units. Pleased with my purchase.

Efficient, quiet, large capacity, quiet alarm signal, and a nice way to beautiful the laundry room--side by side or vertical.

It's only been a few weeks since this new washer was installed, but so far this is an excellent product. The capacity is much greater than the unit it replaced (same dimensions), the features are terrific, its relatively quiet (much better than the unit it replaced) and efficient. The installation went smoothly, thanks to the Best Buy installers.

I am VERY pleased with this purchase! It cleans very well but I will say be careful with the amount of detergent you use, even with HE, as it has left some suds in there and I've run a quick wash when this happens (only has happened when washing sheets/mattress protectors so maybe the combination of absorbent and backing causes the issue, I'm not sure. Even washing it alone with just the one item it will suds up pretty good so just be aware of that). We came from using a Maytag commercial 4.0 cubic ft top load washer and this is more stylish and the pedestals are a must, whether it's the LG ones or buying off brand or from amazon or making it or going to a scratch and dent place to get some for half the price, trust me, get them! Definitely make sure you balance the legs and also don't overload the drum. If you like large fluffy towels I'd say don't put more than 2 or 3 in there together because it will definitely make it rattle/get unbalanced, that's just the nature of those towels. All in all I'm very happy with this purchase and the delivery and install was SUPER fast and very easy. The drivers/installers were very kind and knowledgeable, bless their hearts having to do all that heavy lifting and moving. Would purchase all over again, also the ThinQ app is AMAZING! I don't leave clothes for hours and hours now forgetting that clothes are done and the downloadable cycles are a great feature! Also it hooks up to your Amazon Alexo/Echo devices and can notify you on those if you don't always have your phone on you.

This washer is amazing. Quiet, efficient, large capacity. Great purchase.

First I want to say my rating would actually be 4.5 if that was an option, simply because I was hoping for a "My Cycle" setting because I do 99% of my laundry on the same setting. My husband has brand loyalty and we had Samsung washer/dryers for the last 10 years. They worked great, but both washers had to be replaced around 5 years. I put my foot down since I do the laundry and said we were getting a different brand. I did a bunch of research and ultimately it came down to the LG set and the GE Profile set. After looking at a bunch of reviews I decided the soap dispensing option seemed gimmicky with the GE and while the vent option seemed great, the GE matching dryer is what made me decide to go with this LG set. The GE dryer had too many negative reviews. I've only had the set for 3 days, but I was a week behind on laundry for a family of 4 so I've done 10 loads in the 3 days. So far, and hopefully it will remain this way, everything has been great. I use the same setting for everything, except bedding. Normal is my go to. The LG takes about 30 min less time than my Samsung. My Samsung on the same settings took 75 min for a load of laundry, while the LG takes about 40 and they come out just as clean. I need to experiment with the settings more once I'm caught up on laundry, but the normal mode works great (I adjust the settings a bit with temp, spin, soil level). It's super quiet, so for the people saying it's really loud and knocks stuff off their walls... I just have to say - learn how to level a washer. My Samsung would sound like an airplane when it was spinning fast, this one you can hear in the next room, but my laundry room is on a different level and I can't hear it at all. For the people saying there isn't enough water because their 10+ year old washer filled it up... yeah the older models waste water. These ones put the actual amount of water you need in the tub, your clothes are still getting clean. Ok, now for the dryer. The dryer was the deciding factor for me with the GE and LG sets. The GE had too many different negative issues, while the LG seemed like people were complaining about the same things. First, I want to address the people saying their clothes are coming out wet when the dryer says they're done. Don't use the sensor dry on any dryer. It doesn't work. I've had the option for so long on different models and all it does is get your clothes hot and it thinks it's dry. Time dry setting is all you need. I set my temp to medium and because I do larger loads and a lower heat, it does take about 75 min to dry, but that's what my Samsung did too so that's ok with me. I might fiddle with the sensor dry to see if it actually works on this one, but because I'm behind I don't have time right now to try that out. For the other people complaining that lint is flying in their face, I haven't had this happen at all. The lint trap is actually really nice, the lint comes out super easy. My Samsung had one that had to fold open and we had to replace it a few times because it would crack/break from simply opening it to remove the lint. After reading all the reviews I'm sure there are some defective dryers causing the issues, but I think a lot of them are user error. It also seems like the older generation is comparing apples to oranges and wants their new dryers to act like their 15 year old ones. If that's the case and you want an old school washer/dryer with an agitator that uses way too much water, then shop for that and don't buy something like this just to complain that it's different. I'll update if things go awry.