Customer Ratings & Reviews
- Model:
- UBK80
- SKU:
- 6215306
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the superb picture quality and ease of use of this 4K Ultra HD Blu-ray player. Many appreciate its performance and the fact that it plays various disc types well, while some find the remote control could be improved and the lack of Wi-Fi a drawback for certain users. The compact size is also a plus for many.
This summary was generated by AI based on customer reviews.
Accurate but incomplete.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My DVD player was accurately installed but the tech failed to set the picture to fill the screen even after I paid to have him sync up with universal remote.
I would recommend this to a friendgood price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi this LG blu-ray 4k player is a good product , it plays well and has some good features but for some reason they did not include wireless wifi , they only have a wired connector for the smart part.
No, I would not recommend this to a friendBleh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as nice as my previous Bluray player. Can't get some disks to play. I know they were playable.
No, I would not recommend this to a friendBluray player
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay but if you have a less advanced stuff, it may not work so goodca 100 percent, it will work about near to great level, but there are problems, adapted to it.
I would recommend this to a friendaverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a basic 4k Blu-ray. Would have preferred that it had a display so you know the action it is doing. It's tray opening is slow which results in pressing the open button several times.
No, I would not recommend this to a friendToo quirky to love.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this DVD player. I don't need all the streaming apps, have a smart TV /Amazon Fire cube for that. However this box is just too flaky. Sometimes it would start up with a horrible grinding noise, other times it would just freeze. On one DVD it would freeze at the same point, so I tested that DVD on another 4k DVD player and it worked fine. I returned it and got a Panasonic which is working fine so far.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Alright
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have realized this is set up for cabled internet only so future firmware updates will take a bit of work. The picture on the discs I've tried is fine. No better than blu ray.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Voices does not match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voices is not matching up with the actors, hook up was easy, but the voices does not match up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it worked, took a crap and now I cannot get my movie out of it. Power. Turns on but it just doesn’t do anything. To late to bring it back.
No, I would not recommend this to a friendCrashed first three times I used it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have wifi so cable internet only. I got half way through deadpool 2 and it crashed. I turned down refresh rate and it worked. Not great for first 4k DVD experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you are having issues with your new Blu-Ray player. I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
It plays movies.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic DVD player. Nothing special but it works. We have it connected with the rest of our Audio/Visual system.
I would recommend this to a friendWould not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked but I would not recommend it. I return this and bought a Sony that cost less and upscaled better with much more crisp picture.
No, I would not recommend this to a friendl never got to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tray sensor was broken so I never got to use it as far as watching anything. I will say the remote was larger than the one I have now and the setup was cleaner to use just wish it had worked the first time. So no matter how I answer the next question it really boils down to I don't know I really didn't get to try it out.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. If there is anything I can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
very disapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very noisy, have to turn up sound on tv. no operation manual. none on line. can not download 4K content from netflix.
No, I would not recommend this to a friendDo not buy - Horrible LG Customer Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for Christmas. Opened and installed but didn’t have a 4k DVD at the time. We finally bought one and when we finally had a chance to watch a 4K dvd it turns out the machine has issues with playing the disc after 30-40 min into the movie. We have been trying to contact LG customer service to no avail. We cannot get anyone on the phone and have dealt with only automated systems and chatbots. Turns out the issue we’re having is common with this model. Don’t make our mistake, avoid this machine and go with something else. No more LG for us.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us. We regret to hear about the inconvenience you've faced with your LG Blu-ray Player (UBK80) model and the difficulties you've encountered in reaching our customer service.
We understand how frustrating it can be when a product doesn't meet expectations, especially when it's a gift. We want to help fix this issue promptly, please visit this link: https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray-CT00000299-1430839720368. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
No dolby vision
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG - UBK80 - 4K Ultra HD Blu-ray Player - Black wish this had dolby vision support
I would recommend this to a friendWaited too long to open after the warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Blu-ray player on sale to use as a backup. I didn’t open the box until last week, 12/20, and I purchased it in 12/19. Straight out of the box the cd tray would not open all of the way and it is not useable. My fault for waiting, but I’ve never had a problem with LG products. I had to wait to open it after the one year warranty expired. I have 6 LG tvs and don’t have any problems with them, so maybe it’s just the blu ray player design.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
I'd look elsewhere
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just under two years before it suddenly started making really loud noises. At first it sounded like someone had left a phone off the hook, so we took out the disc, restarted it and insert the disc again, but it sounded even scarier so we turned it off. This player has only seen intermittent use, I'm surprised that it didn't last longer. I do not recommend this player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
Requires networking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is advertised as not needing to be connected vs their WiFi model... but then it always powers on to the network configuration screen. VERY AnNOYING and I will be returning it today. I want a basic player that doesn’t DEMAND to profile me so they can sell my personal data.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it did not meet your expectations and that you had to return it. Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Flimsy and overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flimsy and cheap for $200 go Sony. It won’t shake when your sub does. Very simple and fast loading.
No, I would not recommend this to a friend