Customer Ratings & Reviews
- Model:
- UBK80
- SKU:
- 6215306
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the superb picture quality and ease of use of this 4K Ultra HD Blu-ray player. Many appreciate its performance and the fact that it plays various disc types well, while some find the remote control could be improved and the lack of Wi-Fi a drawback for certain users. The compact size is also a plus for many.
This summary was generated by AI based on customer reviews.
Not for movies
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is way off. Voices are so low and then action and music are too loud when watching a movie. Music sounds good but not worth spending all the money just for music. Pretty bummed out I didn’t just return this when I had the chance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not used yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not watched a movie yet!! Will rate T a later date
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pixels from player to tv was not impressive. Expected better
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that the inconsistency between the devices leave much to be desired. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Buy the warranty- you'll need it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like any other DVD player except that my old DVD players used to last years. This is the second LG player that lasted less than a year although both only used about 50 times. No kids in the house. Buy the warranty- you'll need it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Very good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG Blu-Ray works great!! I would recommend this item!!
I would recommend this to a friendNot worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not very user friendly. Can't find subtitles button and this is something I use all the time. Has a caption button but not the same. I recommend the Sony 4K model
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
This player would not work on my pc.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So if that's your intent do not buyfor that purpose!
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience for my son to use. Excellent workabilty
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Not worth the low price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this device for exactly 2 years and have used it around 10 times. Today it died while playing a movie. Now I cannot get the movie out as the whole operating system crashed and wont even send a signal to the tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
It's ok average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works just like they said. I turn it on it worked.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
bought as requested gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.giving as requested gift. not sure about product yet
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey Dave, thank you for your review. I would love to see an updated review when you have a chance to test out the Blu-Ray Player. If there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Bad player
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt really even have it a month and it did the same thing as the last LG 4k player i bought,watch movies the night before then the next day wont play at all. Screen went all blue made a noice like it was trying to read it then went all black. I unplugged everything waited a little bit plugged back in and the same thing. Brought it back to the store swapped it out for a sony 4k player hopefully no problems.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your LG experience. We work continuously to improve the quality of our products and services that drive customer satisfaction. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^James.
Open items suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience with this unit and customer service options Came with no remote followed all procedures to contact customer service, and no one was able to help was told to go to the store. No help at the store was told to contact customer service online. Still no help completely terrible service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DanielC. Thank you for taking the time to share your experience with the LG Blu-ray Player (UBK80) model. We apologize for the inconvenience and frustration you encountered with both the unit and our customer service.
We understand how important it is to have a fully functional product, and we apologize for the missing remote and the difficulties you faced when trying to reach our customer service team. This is not the level of service we strive for. If there's anything we can do to rectify this for you, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
Not a good playet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of my 4K movies would freeze, and fir the life of me I could not get machine started again. I would have to turn it off to reset and remove disc. Stick with Panasonic!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Doesn't work like it should
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have bought a more expensive 4K Blu-ray Player. This thing is very unstable. Flickers alot during playback. It works a little better after an update
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Look for another player
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime we turn it on it will play a disk for 7 seconds and then exit to player menu where we have to play the disk again. LG support was no help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Audio Drop Out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not recommend this model. The audio drops out for a good second every ten to fifteen minutes. In looking at other reviews it is a known problem.
No, I would not recommend this to a friend- Cons mentioned:Wifi
Carter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the wifi capability we needed and were looking for.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
No sound and Cuts out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video cuts in and out and a small selection of movies looses sound. I was told by LG to perform a hard reboot in both chat scripts. Doesn't work. Their resolution now is a repair. That to me sounds like an LG issue not a customer issue since this looks to be wide spread. LG, I think you need to take care of this problem..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Not so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't play a new blue ray with out stopping. A Ultra HD DVD took several times to get it to play..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to help you with troubleshooting, however we need to move to a platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter, using @LGUSSupport, #VOC in your first message, your contact info and we will review your case and do everything in our power to expedite a resolution for you. Thanks. ^Jennifer