Customer Ratings & Reviews
- Model:
- UBK80
- SKU:
- 6215306
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the superb picture quality and ease of use of this 4K Ultra HD Blu-ray player. Many appreciate its performance and the fact that it plays various disc types well, while some find the remote control could be improved and the lack of Wi-Fi a drawback for certain users. The compact size is also a plus for many.
This summary was generated by AI based on customer reviews.
Electronic equipment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could rate it higher if I could get someone to come over and install it. Geek squad person never showed up for an appointment yesterday.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Playback issues and it wasnt even a year. It def has some functional issues too. I bought a more expensive sony model. It's meh.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
lg 4k player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no subtitle option on remote. this device isn’t ideal for deaf or hard of hearing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
You get what you pay for!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is not of very good quality in my opinion and is not user friendly the Sony that was 10 years old it replaced was much better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
- Cons mentioned:Streaming
No WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a Blu-ray to connect your TV to Amazon Video, Hulu, Netflix, etc. This unit will NOT do it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, the UBK80, 4K Ultra-HD Blu-ray Disc™ Player, is not a streaming device. ^CP
No wide screen options
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player I got because I needed a new 4K player. My old player I was able to adjust the screen to watch movies in Wide-screen. This player plays everything in Full and you can't change it!!!!! Films are filmed in wide screen so what the heck!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Look elsewhere!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player appears to be absolute junk. It was defective right out of the box. At first it wouldn’t even read my 4K disc, then when I finally got the disc to read, it was skipping and causing major pixelation. Returned it and got the Panasonic UB420.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Very nice 4K resolution UHD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice 4K resolution UHD So I was looking for one that was a bit more smarter there aren’t any apps on this one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you find a Blu-ray player that fits your needs best. For assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Mine was defective.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an excellent open box purchase. While playing a movie about an hour in the player would freeze up or slow down. So restarted it and it played fine. I played another movie this time it happened again but literally in the beginning of the movie. So I returned it as it was defective and went on the search for a different player instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking for a DVD player that only plays movies it will work. It is not a smart player. For this price it should be.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Ross, thank you for your review. Its unsettling to see that your Blu-ray player does not meet your satisfaction. I can definitely understand how frustrating this must be for you. If there is anything we can assist you with please don't hesitate to reach out to us via Facebook https://www.facebook.com/LGUSSupport/ or via Twitter @LGUSSupport. ^TH
Junk!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Blu-Ray players kicks out and goes to the menu while watching numerous times, I can't return it now because of the time I've had it, to return it to Best Buy, I contacted LG, and the hoops you have to jump through makes it, not worth it. but that's why they have it setup like that, so you won't return it!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Best buy lies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased online as new. Received previously open box/return. DVD has known magnetic defect. Hums louder than a tractor. Geek squad did not actually investigate this problem… They just re-sealed someone else’s return and sent it to me new. Suck a cow pie.BEST BUY LIES
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
50/50
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice wish I could have gotten the one I ordered
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations, Dillon. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn
Not satisfied
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops mid film every time and forces you to FF to minutes after where it stopped in order to finish the movie.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeremy. Thank you for sharing your experience with the LG Blu-ray Player (UBK80) model. We understand how important it is to have reliable appliances that work well. We aim to provide great products and services that meet our customers' needs. To troubleshoot, ensure your Firmware is updated, insert discs correctly, test at least three discs of each type, and restart the player by unplugging and plugging it back in. For more details, visit https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray--1430839720368. If you need more help, reach out to us on social media @LGUSSupport. ^Juvy
Big Piece of Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not pay any attention to any good review on this product. It is the biggest piece of crap on planet Earth. I wouldn't return it for a replacement it is so bad. It should be illegal to sell something so worthless. Bought on black Friday at a good price, would have better luck trying to watch my 4k movies using a VHS player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Poor rating.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke five days after return policy at Best Buy expired. It made a loud rattle about ten seconds after it was to start playing a DVD. As to buying this again, I'd rather buy the head off a rat.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
very Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very poor picture quality on all DVDs. regular DVDs look like my parents old television from the 60', ghosts and all. Blu-rays looked like regular DVDs. And where was the 4k? Now where to be found. Returned the machine - best buy was great about that and I got a different brand which is working and looks GREAT.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Thor, I hate to hear you are not satisfied with the Blu-Ray player you purchased. If we can assist you in the future, please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
It was the wrong blu-ray device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a wi-fi blu ray device. The blu-ray that I purchase would not work for what I needed. I would like to return the blu-ray for one that is compatible with my needs. This unit had to be ordered due to not having any in stock at the time of my purchase
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
NO BDXL Support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, can't play 4 layer BDXL discs...ie the brand new Dune (2021) 4k Ultra HD. The reason I bought the player was to watch this film. You can only watch half the movie then its full stop no matter what you do.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Need to tN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product didn't perform as stated, wasn't an all region player as advertised. I had to return it!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BalenC. We are truly sorry to hear about the disappointment you experienced with the LG Blu Player (UBK80) model. Your feedback is important to us, and we apologize for any inconvenience this may have caused. We strive to provide accurate product information, and we regret that this was not the case in your situation. We appreciate you bringing this to our attention, and we will take steps to ensure that our product descriptions are as precise as possible. In regards of you want to return it, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything further we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy