Customer Ratings & Reviews
- Model:
- WM4200HBA
- SKU:
- 11403668
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Changed Color
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up switching the black machine for white because of the look in my laundry room.
I would recommend this to a friendUnusually large
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the item we chose at first but I should warn you that it is unusually deep and that you should measure carefully as we realized that while this would just fit in our laundry room it would not allow the door to close, so we swapped this for a slightly smaller unit.
No, I would not recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer seems to be working as expected. Very happy with the lg washer
I would recommend this to a friendWashing Machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Really Love This Washing Machine it Works Great .! I Love it..!
I would recommend this to a friendVery worth the money . It’s a great buy for the mo
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very worth the money . It’s a great buy for the money
I would recommend this to a friendwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is as expected. Service for delivery was good and timely
I would recommend this to a friendGood washing machine, BUT NO LIGHT!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washing performance and digital features are excellent. BUT, it does NOT have an inside drum light!! Just amazing that a $1500 machine does not have a $5 internal light!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Wager review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! LG said it would not fix on old base. It did!
I would recommend this to a friendDecent washer, but poor dryer performance.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is nice and works well overall, but the dryer is useless and leaves clothes both wrinkled and damp. Since this washer is meant to be paired together with the dryer, I would not get it.
No, I would not recommend this to a friendmom
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cleaning very good nice care for all fabrics and very quiet
I would recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG High Effienceny Stackable Smart Front Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Looks great but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but would prefer the quality of yesteryear. Had an issue with soapy water left in the gasket and called Best Buy and warranty folks for help. Total waste of time and all they wanted to do was send another washer and reinstall. After much ado, we found there was a hole in the gasket, our previous front load didn't have this, and it was clogged from the beginning. Now we know to check the hole before every wash but never would have thought there was a drain in the gasket material. Very disappointed in the service and machine quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Worked great for 98 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 98 days unit stoped. Requires service. Would rate great until today.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Delivered dented and now spinner is off balance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered new washer and it was dented. Took a while to replace. Now the center carriage/spinner is off balance. Urgh!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
delivery was not good...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.washer was ok but the delivery people did not take packing out and it made a terrible noise. had to replace the washer. lots of extra hassle
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all was delivered n after second load the washer would make this crazy loud sound in the spin mode maybe off balance but after second load ??? Sent it back w dryer cause they couldn’t replace it to match dryer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Jenny! We're sorry to hear about the inconvenience you have experienced with getting your new LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence to work properly. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to immediately assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private or direct message via Facebook or Twitter using the handle @LGUSSupport, and we will be happy to accommodate you! ~Rita
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sorry I purchased this washer. When the cycle is complete , there is a small puddle of water that remains in the rear of the drum. I installed the dryer first, it took two cycles to thoroughly dry my clothes after the old washer washed them. I have already called for a repair appointment, I haven't even owned the washer for a week.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
No drum light
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Super annoying that I spend 1k and there’s no drum light.
No, I would not recommend this to a friendNightmare that never dries
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. If you can buy a different dryer do it!! I’ve had nothing but issues. Now that I am trying to use my 1 year warranty I’m getting the run around from LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Washing machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? It's a washing machine. I had to wait over a month for it.
I would recommend this to a friendSmile turned into a frown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my new washer at first but then I realized it wasn't cleaning my med to large loads. Small loads were great came out smelling fresh but med to large loads didn't smell fresh. So I returned the machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette