Customer Ratings & Reviews
- Model:
- LG SN9YG
- SKU:
- 6402208
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and easy setup process of the 5.1.2-Channel 520W Soundbar System. Many users rave about the impressive audio experience, while others appreciate the hassle-free installation. However, some users express concerns regarding the subwoofer's performance and the overall price of the soundbar system.
This summary was generated by AI based on customer reviews.
Speaker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speakers, good quality, couldn't ask for a better sound
I would recommend this to a friendWOW!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Recommended for smaller room- but not bad for the $.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!! Like being in the movie. Very real sound
I would recommend this to a friend- Cons mentioned:Price
LG Soundbar review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG 5.1.2 channel soundbar is not worth the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It adds base and volume but the voice clarity is poor
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
We love how the product links up to the LG TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product if it is paired with the appropriate tv.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had any problems out of my LG products.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great the music sound clear and so does the tv
I would recommend this to a friend- Cons mentioned:Subwoofer
Not really a good idea to buy out of the box items
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an out of the box purchase, we were told everything worked. the one in the store sounded great, but when we got ours home, the sub woofer didn't work. we returned it with no questions asked, but decided not to buy an out of the box item again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
Home theatre system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and acoustics for a low profile system
I would recommend this to a friendBricked from a tiny brown out. Trash.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is absolute garbage, literally. Despite being plugged into through a surge protector, a simple brown out in our house fried the motherboard of this bar. Now, it will not boot up, and just stays stuck with a PLEASE WAIT message on the display. (Google "LG please wait" and you'll see this is not an isolated incident.) And of course, this happened the month after the warranty expired. LG won't help, no local electronics stores can fix it, and I have no way to even order a replacement part for it. I have a $700 brick in my living room. This is criminally bad that something this expensive, this premium, would be rendered utterly useless over something as common as an electrical fluctuation. I'm 100% done with LG products. This is absurd.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Stopped working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer no longer connects and just gives a blinking red light. Called LG and opened a case. They were supposed to send a box for a repair and nothing yet. Look elsewhere for a soundbar. Not a great experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
It makes sound, good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It do what it do, and what it do is good but not great
No, I would not recommend this to a friendLg
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bay and turned back not recommended very poor quality.
No, I would not recommend this to a friendDied after 13 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months later and the Soundbar no longer connects with the subwoofer. Same issue as many of the other reviewers here. Called LG support and we tried some troubleshooting steps, and couldn't get it to connect. They won't acknowledge the warranty, so they gave me a number for a "local" service shop that is over an hour away. I'm so frustrated that I don't think I'll buy an LG product again. Dropped $800 on this product just for it to die just outside the warranty, and LG doesn't offer any concessions? Nah, I'll take my money to companies that actually stand behind their products. When it worked, it was a great soundbar, but don't expect it to last. :(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Great but short
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great soundbar and the dolby atmos sounds great but i only had it for a year and the soundbar gave out. I have had to reset the soundbar probably 5 to 6 times and it was on a reset loop and the hdmi arc stop working.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
horrible!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only been a year since I bought it, and the subwoofer doesn't work anymore! no longer connects to audio bar. For that price and brand (LG) I expected more, but it's crap
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Buyer Beware of Subwoofer Pairing Problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased sound bar setup for new home and all was well until a year and some change the subwoofer stopped pairing with sound bar. I researched all possible tricks to resolve issue and I even called LG support which had me repeat many of the same steps I tried before. Long story short, the subwoofer will not pair. After additional research and finding many people with the same problem there's likely a faulty module. I'm over my one year warranty so I'm too late to get any redress. To anyone purchasing this sound bar beware. Do online research on subwoofer pairing problem before you buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Expensive
LG Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in 18 days just after return period. Worst product possibly in soundbar, Don't recommend to buy this product. So expensive and now totally dead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Think about another .brand
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The E-Arc constantly disconnects if you change inputs. Sound is adequate but I expected better since it is paired with an LG TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
