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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,449.99

Customer reviews

Rating 4.6 out of 5 stars with 638 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload for its excellent cleaning performance, quiet operation, and large capacity. The ease of use and attractive appearance are also frequently cited as positive aspects. While some users noted limitations with the spin cycle, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 638 reviews
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is nice & quiet. Love the amount of space it has

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    New LG washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our last one was a whirlpool and lasted only 5 years. During the spin cycle it was so loud and the whole machine could moved a foot away from where it was. We finally bought a new machine. What a night and day’s difference. This new one not only it looks really good, easy to use, large capacity, it is also super quiet and stays put. So far we loved it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for large capacity, no agitator , different settings from small to large loads to include , washing large quilts and rugs. Love this washer!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    LG is a perfect name Life’s Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer is amazing and mesmerizing I put my laundry in to wash and end up staring trough the glass at how it twists, turns and spins everything comes out clean and not tied up in knots like my old washer this LG is quiet efficient and very stylish the set together looks amazing! I would definitely recommend LG to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer is fantastic. The clothes are washed well and the space of the drum is just right for heavy loads of comforters and pillows. Highly recommended!! It’s also energy efficient!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great Chime.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have a lot of experience with Washers and Dryers. Bought the set to go in the home we recently purchased. Looking at some of the price differences amongst models and brands I feel like this was a good value. It fits a ton of stuff, and it has a great chime. Would definitely recommend. Like I said, it fits a ton of stuff and working in excavation everything always comes out very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Large Capacity Works Well for Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large capacity makes washing bedding a breeze. We use the download function a lot to get additional washing options and appreciate the turbo function. The machine is quiet and highly recommended for families with large amounts of laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine looks awesome! It is very quiet. I like not having an agitator. I think it cleans our laundry good and spins out nice.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Excellent washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer! Our 12-year old washer was needing repair, so we replaced it with a Samsung washer, but that was a mistake! The Samsung washer was very noisy, so Best Buy allowed us to exchange for a new LG washer! What a great product. Very quiet and washes clothes efficiently!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine. Impressive modern/AI tools but best part is it really gets clothing clean and it is the quietest machine I have ever had or seen. I wish the display was not black - a little hard to see but there are many cycles - other drawback for my family is that there no "written choice" for a delicate cycle (what?) so you need to change the settings for the temp. of the water and spin cycle too.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    Lid does not keep water IN the washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are any of these reviews written AFTER using the machine? This lid has no rubber gasket, so the water seeps out from the lid. While watching my first load being washed, I was shocked at the amount of water on the inside of the lid. THEN I noticed that water was gathering on the OUTSIDE of the lid. When I stopped the washer, the amount of water dripping down from every edge of the lid was insane. This is a major design defect. Or maybe mine is defective? But I looked at the product photos again, and notice there is not a gasket in any of the product photos. So this must be the design! Some other issues - it cannot handle heavy blankets. I tried another load, and it's been going for 5 HOURS. It keeps spitting more water in to try to balance. I've stopped it twice to rearrange, but it's not helping. To add to that, there is no spin-only setting (maybe on the phone app??) I finally had to remove the blanket and will take it to the laundromat after venting my frustration in this review! Another annoyance - the black panel makes buttons difficult to see. When we first got it installed and were excited to do our first load, we couldn't find the power button! I'm only in my 40s... my eye's aren't THAT bad yet, but we had to get our phone light out to find it. I will give you one pro - the washer is very quiet. We are really bummed to have to replace this because we were impressed at how quiet it is.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi,Tina. Thank you for sharing your detailed experience with the LG Washer (WT8400CW) model. We understand your concern about facing multiple challenges with the washer. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Regarding the water on the lid, we recommend checking to ensure the washer is leveled properly. A washer that’s not level can sometimes cause water to pool or leak in unexpected ways. As for the heavy blanket issue, we suggest trying the "Bulky Bedding" cycle, designed specifically to handle such items. In regard to the black panel, if the washer’s control panel is hard to see, we recommend using a brighter light source near the washer or adjusting the ambient light around it. We’re glad to hear that you’re enjoying the quiet operation of your washer. Your feedback is incredibly valuable to us, and we’re here to help get things working perfectly.

      Please send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist you further. We truly appreciate your patience. ^Juvy LG

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!! It is quiet, has a large tub to handle blankets and comforters and seems to stay balanced very well!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well on small as well as large loads. Very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer machine LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like it a lot . Super quiet, easy to use,, holds a lot more than our old one.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. I didn’t want to get it , until I decided to try. It’s very easy to use, works so smoothly, no noise. It has many options easy to select and the result is amazing! I will recommend it to everyone who wants to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Machine is worth its weight in gold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot believe how efficient this washing machine is. It almost runs by itself. It is extremely user friendly and easy to operate. If Best Buy wants to use me as a reference, I would be glad to share what i have learned from how this washing machine operates. Best purchase I have ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this washing machine, and I couldn't be more impressed! From the moment I started using it, I noticed the difference in performance. The washing machine is incredibly quiet, even during the spin cycle

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and quiet, very spacious washing machine with multiple washing functions, clothes come out nearly dry already from a awesome spin cylce

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large and luxurious

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Large and luxurious looking, as opposed to the old style white washers. It has an enormous capacity. Can wash a king-size comforter with no problem. No agitation thing in the middle, so filling up the tank is different than an old-style washer. The digital menu takes a little bit of thinking, but it is user-friendly and not hard to figure out. Has wifi ability and will tell you when the wash cycle is done!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washes well and knows how much is in the machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine! It’s huge inside the basin so it holds a lot. That said, most of my washes are small. It knows how much water to use, so I don’t feel wasteful when I make small washes. Love the cute musical jingle that plays when it’s finished!

    I would recommend this to a friend
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