The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 1 out of 5 stars
Best Buy is terrible, unfair
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Tv was damaged when received it
Best Buy manager would not issue a refund
He was rude
Corporate customer service contacted numerous times and after many phone calls they also would not issue a refund
I will never buy anything from Best Buy. I have shared this experience with all my friends.
They cheated a 76 year old woman. Corporate greed
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
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Hi, Darlene. Thank you for sharing your experience with your LG TV (50QNED70AUA) model. We understand how important it is for your new TV to arrive in perfect condition, and we appreciate you letting us know what happened.
Since the damage occurred at delivery, the best step is to continue working directly with Best Buy customer service at 888-237-8289 or delivery provider, as they are responsible for exchanges or refunds in these cases. Once your unit is replaced, you can find product information and support resources here: https://www.lg.com/us/support/product/lg-50QNED70AUA.AUS. If further assistance is needed with your LG product itself, please send us an email at [email protected] so we can continue supporting you directly. ^Juvy