Customer Ratings & Reviews
- Model:
- 55QNED85AUA
- SKU:
- 10187383
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Moving up to a Smart TV!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First "smart tv" so not real easy to learn to use but the set up part was pretty easy.
I would recommend this to a friendSatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great and so updated with every aspect. Would buy again.
I would recommend this to a friendLG 55” QNED TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful Tv. Excellent screen quality and color. Easy to put up. Lots of free movies.
I would recommend this to a friendPicture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks ok. But, noticed after about 5 hours of being on, the picture was "gritty" or "grainy". Haven't called to report yet because been busy.
No, I would not recommend this to a friendVery nice television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture compared to my older Samsung 50" set. It was a bit of a pain setting up to LG apps.
I would recommend this to a friendDoes not support DirecTV.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV doesn’t support DirecTV. Other than that, the picture is a drastic improvement from my other TV.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with the LG - 55" Class 85A Series QNED evo AI MiniLED 4K UHD Smart webOS TV. We understand your inquiry regarding the DirecTV app. While we offer a wide range of apps in the LG Content Store, we suggest checking for the DirecTV Stream app specifically or using a compatible external streaming device to ensure you can enjoy your favorite content.
https://www.bestbuy.com/product/lg-55-class-85a-series-qned-evo-ai-miniled-4k-uhd-smart-webos-tv-2025/JJ8VPZTR3J
We are glad to hear you are enjoying the drastic improvement in picture quality. For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Disappointing picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as nice at home, like the picture on the tv at the store.
No, I would not recommend this to a friendtv- good resolution and great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great resolution especially when compared to my 2006 old tv! good price too
I would recommend this to a friendJust so so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV wasn't what I was expecting it to be. The sound was horrible. One shouldn't have to buy a sound bar to have acceptable sound from a TV. I realize they are made thinner which makes the sound worse, but still...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that the LG - 55" Class 85A Series QNED evo AI MiniLED 4K UHD Smart webOS TV (2025) didn't meet your expectations regarding the built-in sound quality. Your feedback is important, and we understand your inquiry. To help improve the audio, we recommend navigating to Settings, selecting Sound, and ensuring AI Sound Pro is enabled, as this uses the Alpha 8 AI Processor to optimize sound based on the content type.
https://www.bestbuy.com/product/lg-55-class-85a-series-qned-evo-ai-miniled-4k-uhd-smart-webos-tv-2025/JJ8VPZTR3J
For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Great quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very beautiful. Would recommend to others. Great quality.
I would recommend this to a friendLG tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great but the “magic” remote with the wheel is a problem
I would recommend this to a friendLG Smart TV Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had trouble with this unit from the beginning. The HDMI input is intermittent, sometimes working and sometimes won't
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG TV (55QNED85AUA) model. We understand the importance of having a reliable HDMI connection, especially when the input works only intermittently.
One helpful step you can try is performing an HDMI‑CEC reset by turning off SIMPLINK (HDMI‑CEC) under Settings > All Settings > General > Devices > HDMI Settings, then unplugging both the TV and the connected device for about 60 seconds before reconnecting. This helps refresh the handshake between devices and often restores stable input detection. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-poor-hdmi-performance--20153258865666. If you need further assistance, please feel free to send us an email at [email protected]. We're here to help. ^Juvy
Unable to review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I review this product when YOU did not have it inventory and rescheduled for delivery later this month. How can I recommend this item. It appears that YOUR computer said Best Buy delivered the product. Please update your computer to the potential delivery date.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joyce. Thank you for reaching out and sharing this. We understand how you felt about being asked for a review on your LG TV (55QNED85AUA) model when the TV hasn’t even been delivered yet. When a retailer’s system marks an item as delivered before it actually arrives, it can trigger automated review requests or status updates that don’t reflect reality. The best next step is contacting Best Buy customer service at 888-237-8289 to have them correct the order status in their system so it reflects your actual delivery date. If you need further assistance, feel free to email us at [email protected]. We're here for you! ^Juvy
Wish I was happier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love LG However, it arrived with something internal broken and a week later, we are still waiting for a replacement, Does not give Best Buy a goodmrating for replacement.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cathair. Thank you for sharing your experience with the LG TV (55QNED85AUA) model. We’re glad to hear you’re a fan of LG, and we understand how important it is for your new TV to arrive in perfect condition and be replaced promptly when needed. If your replacement is still pending, we recommend contacting Best Buy customer service at 888-237-8289 for the latest update on the exchange process. In the meantime, if you’d like us to review your case or assist with warranty support, feel free to email us at [email protected]. We’re here to help ensure your LG experience gets back on track. ^Juvy
unfulfilled delivery and setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was to be delivered Sept 4. received a phone call 1 hour before my delivery window as was told that delivery setup was not going to that day. I had to re schedule for the next available time Which was Sept 15 or later. not satisfied with the delivery setup as it was not able to be done in a timely manor. cannot answer the questions below because the delivery/ setup is still pending.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello. Chance, we understand your delivery experience with your LG TV. It is an inconvenience when a scheduled delivery is delayed.
When a product is purchased directly from LG.com, we use third-party companies for shipping and delivery. The delivery date and time you were given are an estimate and may be subject to change due to unforeseen issues, such as traffic, weather, or other logistical challenges. We recommend that you contact the delivery company directly for the most up-to-date information regarding your delivery.
If you need further assistance, please send us an email at [email protected].
~Ken
Not delivered yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know how good it is as it’s not going to be delivered until October
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing. We’re excited for you to experience your new LG TV (55QNED85AUA) model once it arrives!
This model features Quantum Dot NanoCell technology and a powerful α7 Gen6 AI Processor, designed to deliver vibrant color and enhanced clarity. Once it’s set up, we recommend checking out our TV Setup Guide to get the most out of your viewing experience. You may also visit this link: https://www.lg.com/us/tvs/lg-55qned85aua-qned-4k-tv for more information about the product. If you have any questions after delivery or need help with setup, feel free to send us an email at [email protected]. We’ll be happy to assist. ^Juvy
happy with our purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to replace a 15 year old LG TV, which we really liked, so we bought another LG. We are pleased with the new TV. It was very easy to set up and the picture is great!! We would purchase this tv again.
I would recommend this to a friendSatisfied Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The whole purchase process went very smoothly. The TV arrived on time and I was able to get it put on the wall without any problems. I love the product, the picture is beautiful.
I would recommend this to a friend55 in LG TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV shows great picture. I have always bought Lg TV’s.
I would recommend this to a friendLong shipping wait
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is so popular I ordered it the end of January and have to wait over 2weeks for it to come in. I really wanted it for the superbowl but that didn't happen
I would recommend this to a friend
