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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1073 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,073 of 1,073 reviews
  • Rated 5 out of 5 stars

    Happy with purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Would recommend to anybody. Great picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Very good. Awesome TV. Thank You Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    c5 way to go

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG Oled still one of the best TVs out there. The image so cripsy. PS5 pro looks amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 inches TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my 65 inche TV. Make it like im in a movie theater.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall OLED experience. Brightness and sharpness are very apparent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an LG C3. Glad I did it. This is a nice TV..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buy it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality picture and sound for the $2000.00 TV

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    SHOP ELSEWHERE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is OK, but I paid for delivery and set up. The "Geeks" just dropped and ran. Didn't plug it in, didn't turn it on to see if it worked. Didn't even take the box and material. And don't bother complaining to Best Buy. They're experts at telling you to go climb your thumb. Useless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Picture perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great on my bedroom wall. This is a great product and yes, I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes DOLBY VISION

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea why there are reviews saying the TV does not come with Dolby Vision, when it is NOT true, in series 5 DTS was removed it is real but "NOT DOLBY VISION".

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cancelled order

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry, we ended up cancelling the order. Miscommunication with salesperson. My 90 yr old mother in law and wife were under the impression delivery charges included TV set up. Not true so we cancelled order.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunately had dts and dolby vision removed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No dts anymore, and no dolby vision on chip anymore means this tv is completely worthless. Dolby is a joke when it comes to consumers. They are always trying to squeeze their customers for every last penny they have it seems like.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your thoughts on the LG TV (OLED65C5PUA) model. We understand your concern about the expected features like DTS audio support or Dolby Vision compatibility don't align with current content or device needs. Our goal is to create high-quality products that really meet our customers' needs and expectations. This model does offer amazing picture quality thanks to its α9 Intelligent Processor and OLED panel, but we understand that keeping up with evolving formats is important for many users.

      Just to clarify, this model does support Dolby Vision! However, some external devices or streaming content might need specific HDMI settings or firmware updates to work perfectly. You can check by going to Settings > Picture > HDMI ULTRA HD Deep Color and making sure it’s turned on for the HDMI ports you’re using. As for DTS, while recent LG models don’t have native DTS audio decoding anymore, you can still enjoy DTS playback by using a compatible AV receiver or soundbar.

      We’d love to help you set everything up and get the most out of your TV! Feel free to send us a private message on social media @LGUSSupport so we can assist you further. Take care! ^ Juvy LG

  • Rated 1 out of 5 stars

    Do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is essentially useless now, with no DTS support and no longer having Dolby Vision on the chip. Dolby seems to prioritize squeezing every last cent from consumers rather than delivering consistent value.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Andy. Thank you for sharing your experience with us. We understand your inquiry regarding audio and video format support on the OLED65C5PUA. The C5 Series supports a wide range of premium features, including Dolby Vision and Dolby Atmos, though it's important to ensure your connected devices and content sources are also compatible and properly configured. If you're experiencing playback limitations, we recommend checking the TV’s audio output settings under Settings > Sound > Advanced Settings to ensure the proper formats are enabled, and confirming that HDMI-connected devices are using cables rated for high-speed or HDMI 2.1. We'd be happy to look into your setup in more detail—please send us a private message on social media @LGUSSupport so we can assist you directly. —Renzo


      https://www.bestbuy.com/site/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621824.p?skuId=6621824 LG

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