Customer Ratings & Reviews
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- Model:
- OLED65G4SUB
- SKU:
- 11402347
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Beware: Number of issues with the G3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a cautionary tale as you compare LG to other brands (and a purchase thru BB). I purchased the predecessor LG G3 in Feb 2024 and almost immediately had significant issues with display quality and more broadly. Best Buy pointed to the LG Warranty to side step any accountability. LG has since commissioned a local service company to try various fixes with replacement parts over the past year but we still have various issues including the TV randomly turning off and not rebooting for extended periods of time. We’ve also spent periods of time without any functioning TV in our living room during the periods of attempted repairs which has been a significant inconvenience. I’ve offered to pay a restocking fee to get a new set altogether or partial refund to no avail. Very disappointing after spending ~$2.5k and then ending up with a TV that hardly works. I am a long time Best Buy customer including significant appliance + AV purchases when we’ve moved into new places over the years but we’ve been left high and dry by both Best Buy and LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. Thank you for sharing your experience with us. We understand your concern about facing ongoing issues with your LG TV (OLED65G4SUB) model and its predecessor, the LG G3. While it’s disappointing that your experience has been less than ideal, we’re here to assist. We strive to provide high-quality products and ensure a smooth viewing experience. For the issue of the TV randomly turning off and failing to reboot, we recommend performing a soft reset by unplugging the TV for about 10 minutes and then plugging it back in. Additionally, ensure the software is up to date by navigating to Settings > All Settings > Support > Software Update on your TV. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
We’d like to investigate further and work with you directly to explore possible solutions. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you. ^Juvy
Stick to the good brands
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a heads up to anyone about to purchase an LG flagship level tv like this: LG wont help repair this tv when it dies in a few years like mine did. $2100 LG C1 worked fine for about 3 years then the panel dies out of nowhere and LG is no help. I certainly wouldn’t be willing to risk that their newer models will last longer or they’d be more helpful with a repair. I’ll stick to Samsung or any from now on since I’ve had tvs from those brands last triple+ the time the LG tv did.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with us regarding LG TV (OLED65G4SUB) model. We understand your concern about having your previous LG TV stop working after just a few years and to feel unsupported in getting it repaired. Our model is designed with advanced technology for long-lasting performance, and we'd like to help ensure you get the most out of your LG TV. If you're experiencing any issues, try performing a power cycle by unplugging the TV for a few minutes and plugging it back in. If the panel is unresponsive, we’d love to explore possible repair options with you. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist. ^Juvy