Customer Ratings & Reviews
- Model:
- 65UN7000PUD
- SKU:
- 6417306
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 65" Class UN7000 Series LED 4K UHD Smart webOS TV for its exceptional picture quality and reasonable price. Many customers rave about the stunning visual experience it provides. The easy setup process is also widely appreciated, making it a user-friendly choice for many. However, some customers have expressed concerns regarding the remote control's usability and the limited number of HDMI ports. Additionally, there have been a few complaints about the lack of certain apps and compatibility issues with streaming services like HBO Max.
This summary was generated by AI based on customer reviews.
Worst servuce ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wait for long time and didn’t receive the product. Receive a open tv. Damaged dirty. Need to send back to the store in my own car because they didn’t have appointment for take ir back. After all this they told me they didn’t have the product any more and i need to oay more for other tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged. Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. Please follow up with BestBuy to have this resolved. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
external device connectivity sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any connectivity to other devices i.e. AirPlay, Alexa, ThinQ app, SUCKS. I was only able to AirPlay once and it was after I power cycled both my router and television.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Sadness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Had no help. Has to go inside and wait. What is the sense of buying it online and putting a time in then not have it ready when you get there. Ordered it so I could pick it up after work. Went home with out it and had to drive an hour back down to get it the next day
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
lg tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like its hard to find the options quality isn't good
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Missing Essential Items
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even set it up. Was missing the remote and the power cord.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective products. No help from Best Buy. Not friendly
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Crappy, like all smart TVs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All smart TV sucks, trying to get this to work with Alexa makes me want to jump off a bridge. Design team for the UI should be launched into the sun. Why does every TV have to have an operating system now? A great value for the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for the experience. I'd like to see if we could help. Please contact us at 800/243.0000 or you can also reach us via direct message at Facebook and Twitter.^Venette
Avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. I was not told this LG is not HBO Max compatible so I had to get a Chromecast to make that work. What's the point of a smart TV when it needs an add on! Pointless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette UPDATE: HBO Max is now available in the LG Content Store and is accessible to TVs with a webOS4.0/4.5/5.0/6.0. ^Daphane
Never LG Again!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again. No LG, no Samsung, no Korean TVs. My samsung malfunctioned, I just bought this less than a year ago, the wifi socket is messed up! What a mistkae
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Mags
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they brought it was damaged I ask the delivery guy to take it back he said ok let me go the truck and make a call the delivery guy jump in his truck and drove off I was so upset and came in to my house without mask
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
We stated in the shipment notes that you couldn’t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We stated in the shipment notes that you couldn’t turn your big trucks around back here in our driveway and our turn around. So they brought the big truck back here drove through my yard right in my yard all up
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Will NOT connect to wireless.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely useless, the TV will not connect to my wireless, but will connect to my mobile hot spot. I dont know what to do, I already threw out the box and it has been mounted to my wall. Im seriously upset.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. I purchased online and picked up curbside. After setting up Tv it would not work. Packaged poorly with horrible directions. PY a little more for something better
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Black screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently goes to black screen and doesn’t come back. No updates to fix the issue and won’t stay on long enough to go through settings.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
BAD TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV, does not have most current APPS on the LG Store. Picture is awful, I am very unhappy with this TV. I will ver buy LG ever again. STICK WITH SAMSUNG!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Buying T.V.'S
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was extremely poor, communication was nonexistent , you made appointments you did not keep, you never called to cancel. My was a mess for 3 months.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Nope, not a fan.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this TV. Went bad within the first 30 days. White areas appeared on the screen shortly after purchase. Exchanged for Samsung.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality for the price, images were extremely blurry, it would give me a headache. Don't waste your time and money with this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Better luck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv twice and both times the picture lagged and eventually went out! Maybe it’s just my luck!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
no back up service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor response from store in boynton beac, florida when problems arose.. salesman john harris never called back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for this experience. Please call BestBuy regarding for further investigation.^Venette