Customer Ratings & Reviews
- Model:
- 65UN7000PUD
- SKU:
- 6417306
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 65" Class UN7000 Series LED 4K UHD Smart webOS TV for its exceptional picture quality and reasonable price. Many customers rave about the stunning visual experience it provides. The easy setup process is also widely appreciated, making it a user-friendly choice for many. However, some customers have expressed concerns regarding the remote control's usability and the limited number of HDMI ports. Additionally, there have been a few complaints about the lack of certain apps and compatibility issues with streaming services like HBO Max.
This summary was generated by AI based on customer reviews.
Worst experience with buying LG for the first time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am Sorry to give such a bad review as we have been having trouble from the start. Bought it for Black friday and tried setting it up then. The picture quality was pretty blurry compared to my 12 year old Sharp TV. Ordered a new box from Verizon and set it up again but with no luck. We were late so could not even return it. Finally my son tried to stream the Apple TV to work out with Nike App. Even that does not work. I think we were unlucky and got stuck with a lemon .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Good picture, not as user friendly as a Samsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go with a Samsung, set-up for external speakers is difficult, and if you use speakers other than LG you get the great joy of using two remotes one for sound and one for the tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should of taken it back and got another cause the one i got has a picture issue but instead i decided to go through the manufacturer warranty boy what a nightmare it has been getting it fixed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We are thrilled the unit meets your needs.
If you have further questions or concerns, please contact LG Customer Support by direct
message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Thank you.^Venette
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black levels were terrible. Did some research and found that it is an Ips panel. Contrast was terrible as well with washed out colors. Only thing that was nice was the size
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Only TV. No so smart.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is little bulky and the inbuild connectivity with Alexa sucks. Even with multiple issues around connectivity to the smart home devices, customer care is not even helping.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor build quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So we bought this TV and 3 days later my autistic son had an episode and threw the remote at it. The Entire panel is black now and a complete loss. Was it our fault for not getting the protection plan? Yes, but a TV should NOT break so easily when they cost so much. If you have any kids and typically don't purchase a protection plan, avoid buying this TV, It is Highly Fragile. Save yourself the money and buy the more rugged cheap TVs from the off brands. Your wallet will thank me. We learned the hard way
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this tv for less than 1month and the black screen of death shows up. Best buy geek squad didn't want to help with this issue and instead said call LG .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Never buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sucks for Wi-Fi as I have to reset the internet every time it does an update. I will never buy another lg tv.
No, I would not recommend this to a friendNot working after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase, at first. We’ve had it for about a month or so and now it pauses every time we are watching anything. It takes forever to load anything and it’s very glitchy. I’ve looked for any software updates, but there are none that it needs. Not sure what’s wrong with this TV, but I sure wish I could return it and get one that actually works!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Nothing good to say
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had always had Samsung TVs and loved them. This time I went with LG cause Ive heard really good things about it, and it had a great price. Unfortunately, I should have stayed with Samsung. It is not the worst tv ever, but its very far from the best. It is just blah. Colors are not great, even the apps are blurry. Just so disappointed. And soooo mad i cant return it. I love Best Buy but 15 days for return its just not enough. Next time, im buying from someone else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Instantly returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blurry. Sounds odd but I got a Visio which isn’t as upscale as LG or Samsung and it ended up being same size super clear and -150$ less
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with the tv not turning on intermittently, exchanged it for a new one and had the same problem. Nobody could come up with a good explanation for the issue and suggested a long process to have someone come to the house to fix it. I choose to simply return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Do not Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy an LG TV if you want up to-date apps. Just bought this at the recommendation of an best buy employee. Found out that LG does not make there own apps and they have a version of android that is not standard. I found this out because I tried to install Discovery + and found out that it is not available and my not be at any time. I had to hook up my old Roku box to watch at low resolution.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. I will forward the request for assistance to our development team. You can check our list of supported apps online at ( https://us.lgappstv.com/main). We apologize for any inconvenience this caused. ^Venette
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t buy a leg again. I have two just sitting there I believe the mother board went out. Hate buying multiply tv,s.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Worst buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will be my last purchase with best buy. I brought this tv for my father's birthday. It lasted one week . The screen cracked. I had purchase insurance. So we called geek squad and scheduled an appointment. The day before the scheduled visit the guy called asked a few questions and told me that cracked screen is not cover under the insurance. What a waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Magic Remote not compatible w this model
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't coordinate Spectrum Charter channels on LG Remote and LG Magic Remote doesn't work with this model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Cancelled
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cancelled and the agent didn't put any interest on it
No, I would not recommend this to a friendPoor app feature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv I just purchased a week ago and this smart tv doesn’t have ESPN app . Now most of the smart tv have that app but this tv is really disappointing. I thought this new tv have everything but it’s not . If you are a sports person this tv is not good smart tv . Before I had Samsung tv that tv have everything.. so sad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Wouldn’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote barely work , quality okay. Not too many free channels available. Samsung better
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. You can contact our Customer Support at 800.243.0000.^Venette
TV not working good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV is not working good. I am trying to call LG to get a new product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette