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LG - 7.3 Cu. Ft. 14-Cycle Electric Dryer with Steam - Black stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 903 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 903 Reviews
  • Rating: 5 out of 5 stars

    Outstanding!!

    Posted
    Ljo1503
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this dryer along with the matching washing machine (see washing machine review) We loved the washing machine and love the dryer as well! It's quiet but not silent but the noise is much quieter than our previous dryer. It has a huge drum and smart sensor which can shut off the dryer when the clothes are dry. The only problem is socks. The dryer will think the load is dry but the toes of the sock are still damp. The fix is a quick dry feature you can set it on. It should be noted that the sock issue was present on our old dryer as well as the socks are dense and sometimes bunched up from being taken off in a rush. take a second to unbunch the sock prior to wash and dry. It also have a steam refresh feature I absolutely love!!! takes the wrinkles out and if you have left a load in overnight hit that steam refresh and they come out smelling great and wrinkle free!!! Awesome load feature as well that when it opens up it opens at about a 45 degree angle so as you are pulling the clothes from the washer to the dryer they don't fall on the ground. then when done you can swing the door open to get all the clothes out.... See the video online because its hard to describe in writing. Overall we love it and highly recommend!! Also Consumer Reports gave it a great review!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Dryer ruined by horrible Bestbuy service

    Posted
    DubllinGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let's be honest. This is a fantastic dryer. We love it. The steam function works great, and it's a nice looking unit too! Buy this dryer..... But...... Here's the problem - The Best Buy Tuttle Crossing, Dublin Ohio location had the worst installation and customer service experience I've EVER had at a major retailer. The outsourced installers miswired the unit, leaving it ungrounded! They didn't use a strain relief so the wires were just hanging out the back of the dryer. They also reused the foil dryer vent hose since they didn't know how to use the "semi-rigged" kit that Best Buy sold us without leaving the dryer almost 18 inches from the wall. Since it was wired wrong, it burned out the master motherboard and almost caused a fire. The store hemmed and hawed over rescheduling the install, promising us 1 date, then bait and switching to another. After speaking with the Executive Office, they issued us a "make good" gift card and promised us the local store Manager would be reaching out to discuss further. Guess who we never heard from - the local store just ignored us. Avoid this store at all costs.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    My favorite dryer ever

    Posted
    Dryer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did all my homework on dryers since this is the 3rd I've bought in 10 years. I'm tired of the claims of the wonderful new features and then the dryer doesn't do what it says. The last one was a Maytag, by the time the first dust bunny collected underneath the heating element started going bad. Thus the part replacement parade began. Maytag said the heat problems centered around not keeping the lint cleaned out. I cleaned the trap every single time and used a vacuum once a week to get it out, still had issues. Then by dumb luck, on my way to buy a thermostat, I saw this beat up beauty sitting in the clearance floor. Yes mine had a dent in the side, wonderful husband fixed it! For the SAME price as THE REPLACEMENT PARTS I BOUGHT THIS DRYER! The steam is such a wonderful feature! It sanitizes your laundry or I use it get the wrinkles out of my husband's work shirts. The drying cycles are less than my washer's quick cycle (sad). The lint trap ACTUALLY catches lint! Who knew that was possible!?! I can use my phone to connect to the dryer and make new cycles not already programmed on the machine. I'm so glad I bought this machine that I'm praying for my washer to die soon too...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    First one was defective

    Posted
    Josephus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased the washer and dryer based largely on reviews of the products both here at Best Buy and on Consumer Reports. Best Buy delivered the pair in a timely manner and I really enjoyed the delivery team. Installation was included with the purchase however they will not install a product you purchase from them unless you also purchase their installation kit as well. Anyway, I installed them both myself without a hitch. From day 1 the dryer simply wasn't quite right. Cloths were not dry after completing an automatic dry cycle then one morning 2 weeks in my wife tossed an item in to get the wrinkles out and when pushing the start button a loud pop and the dryer would not run. The next day the unit would run for about 5 minutes then an error would show up on the screen. I contacted LG and made arrangements for repair. The local repairman arrived 3 days later, told me he would order a control panel and be back roughly 1 week later when the parts arrived. We had a billing issue with Best Buy so I contacted them and they not only correctly the billing issue but made arrangements to have a new dryer delivered to replace the bad one. This unit works like a top. Apparently we just got a lemon the first go around. Thanks Best Buy for standing behind your products.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Working

    Posted
    Dissapointed

    Well, this dryer was good, no problems...while it was working. Two months after I paid what I consider is a lot of money for a washer and dryer, the dryer stopped working. The entire control panel is apparantly fried. After a few phone calls to LG , two repair companies, and two weeks, I am still without a working dryer, and apparantly this will continue for at least another couple of weeks. I guess this is a regular problem as the part required to fix the dryer is not available right now, all used up on their defective dryers I expect. LG is not prepared to replace the defective dryer but hey all is great as they will issue a check towards laundromat costs,that makes this so much better. Dont expect any assistance from Best Buy either ,apparantly if you dont spend the extra money and buy their extended warranty plan on your brand new warrantied appliance up front, after 14 days you are on your own. So right now I am swearing off all LG products and Best Buy also .

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks great/works ok

    Posted
    MrBB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    To be honest, I was a little disappointed with this dryer. I've tried different settings with different types of clothing. From your everyday wear to towels and bedding. All setting seems to leave your clothing a little damp unless you set the dryer to very dry. I shouldn't have to set this each time I use the dryer. I think it should save your preferences but I guess this would be to convenient for the customer. I thought I would like the steam cycle to get wrinkles out but it leaves a shirt wet after this cycle. The dryer is so big that if you only have 1 or 2 items in the dryer, it doesn't seem to want to dry properly. It will leave the items with wet spots. With a larger load it works fine and dryer evenly. One of the only things I like about this dryer is the way the door opens. I think this is a cool and neat feature to have but definitely not worth the money I spent. Felt like it should work better then it does.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Only had it for a week, but...

    Posted
    Cwar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So for the dryer has been great! A little confusing if your stepping up from a old school type of unit. Only things I would recommend watching out for are- The door opens 2 ways, swing to the side and drop straight down. The drip straight down isn't actually supposed to be a real way to access your clothes, it is a hamper mode, that means it will open to about a 45 degree angle to allow you to throw stuff in or clean the lint trap. It will break if you try to force it all the way down! There was a unit at the outlet that had that exact problem. The other minor issue is with the lint trap you'll notice that on the edges of where the trap goes will collect a small amount of lint. Not a big deal, but another quilt little place to clean out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Some dumb things

    Posted
    bhess
    • My Best Buy® MemberMember

    The first thing you must do I permanently turn off energysaver or it will turn on each time. Push and hold it for 3-4 seconds. If you use the setting it will run the dryer for 15 min without any heat. What is the point of that???? It basically adds 15 min of time onto each load. Using the normal cycle uses medium heat and normal dryness. Medium heat is way too low and will take a normal load well over an hour to dry it. Also normal dry always leaves my clothes still wet. So you then have to run it again to dry them. I had to create a custom program with high heat and more dry. I have to run this every time.That is just a bad design. These are just normal clothes. I once had a large load take 2:40 min to dry a load.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn’t work

    Posted
    Stacey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My dryer doesn’t work.. and they don’t know why..they came to install it the second time and it still didn’t work, first one was brought back cause they said it was defective, and they left the second one here and said it was my outlet that they tested the Machine At the factory and it worked.. so they sent me the same machine I believe after saying the first one was defective!!! I’m not happy at all.. so now I get to go spend more money at a Landry mat since I don’t have a working dryer untill my landlord can get a electriction in here although I’m sure they will say there’s nothing wrong with my outlet since after the first delivery they took the machine back so I could plugged my old dry back in to use, but now since they left the machine and the steam thing hook up to the washer I can’t get my old dry back in..

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Side Venting

    Posted
    MedfordHappy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband and I needed a right side venting dryer. Not all dryers give you this option. This particular dryer gives you the choice of venting from the back, left or right side and bottom. My carpenter who installed it had few complaints when it came to modifying the vent to the right side. I think for an additional charge all dryers should give you the option of switching the vent location. And they should make it easier, but all in all it was not difficult to do. This machine also has the added steam setting to sanitize and get out wrinkles etc. And I must say, it is something I did not set out to purchase but found that I absolutely love! To be able to get the stink out of ice-hockey uniforms and other work out clothes is amazing! No bacteria = no stink! The drum size is also huge and it looks great next to the matching washer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great dryer so far... once we got it in the room.

    Posted
    WeAreAndrea
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far, this dryer is great. The light on the inside plus the see through door are awesome! We did have a little bit of a challenge w/ the best buy instrallation... The guys who came to do it tried to force the dryer through a space that was too narrow, and decided they were going to have to break walls/drywall to get it in place... Then they were planning to just leave it not installed because of that. Turns out that the way they had it oriented was not along it's narrowest dimension, and that after rotating it 90 degrees it fit easily. The narrowest dimension on this drier is actually its width rather than more standard depth, so I can sort of understand how they were confused, but it was still both silly and frustrating. . Once they got it into the space, the hookup job was good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great dryer never disappointed

    Posted
    Vickie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was between this unit and a Samsung unit after doing lots of searching Consumer Reports customer ratings I decided to go with the LG dryer I am happy happy happy I can do 1 California king size blanket a entire California king size sheet set with pillow cases and it takes less than one hour to dry them all nothing is too complicated on this unit. I was a bit overwhelmed with all of the features and electronic display however LG made this so easy to use and understand that it's basically no thought needed select your desired studying and Let It Go I have never been so impressed with a dryer LOL as I have been with this

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Terrific Dryer

    Posted
    SpaceEnthusiast
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have had this electric dryer for about 2 months and am very happy with its performance to date. The stainless steel dryer drum is huge and the dryer is quieter than the other dryers I have owned. Favorite features are the steam cycle (great to freshen up clothes, pretreat stains, and remove wrinkles from folded up tablecloths, etc.) and the dryer door. Yes, the door! It's large and can be installed to swing open from the right or left, AND pull open from the top (tilt out about 30 degrees) so you don't have to bend over when moving wet clothes from the washer to the dryer. Simply take the wet clothes out of the washer and drop them on the tilted out dryer door where they drop down into the dryer drum. Perfect for the way my laundry room is configured.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great dryer for a beginner

    Posted
    Tupac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Large capacity allows us to dry a lot of clothes at one time. Sometimes the dryer automatically shuts off before the clothes are actually dry. The only workaround I have found is to set to dry to a manual time of an extra 30 minutes or so after the computerized first cycle completes. There's that and the fact that the app capability is pretty useless. Thought I would be able to get notified or see how much time was remaining in a cycle from my phone but the app just diagnosis issues when/if they arise (I think that's what it does).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    OK but would consider another dryer

    Posted
    ORmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've owned this dryer for a month now and have thought about returning it on several occasions. For one, it takes FOREVER to dry clothes. Even at high temp it takes longer than I think it should. Second, it's complicated. It has many programs, none of which I LOVE so I always end up fooling around with the settings to try and figure out the right combination of settings for my needs. I haven't come up with it yet. It supposedly has some sort of sensor to stop the dryer when the clothes are dry. EVERY time my clothes are still damp. It NEVER dries my clothes completely unless I put it on "timed dry". All in all, I find myself aggravated with it more than I should be. It was an expensive annoyance.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not really high efficiency

    Posted
    Margaret
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this in a set, not really happy with them. Clothes are very wrinkled sometimes, especially bedding. Steam function either does not work or was not hooked up properly. When I told the geek squad guy that the clothes don't dry when I set them on normal load or some other setting I was told to just use the time dry, because the other settings don't really work with the sensors! What's the point of having them then! still takes longer than an hour to dry a load of clothes.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Dries Very Well

    Posted
    Yukoa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer is amazing, especially the steam feature because not all steam features on dryers are alike! Unfortunately I hated the matching washing machine, just hated the way it washed and how I had to hop around to reach clothes at the bottom.. So I returned them. The dryer really is awesome though. It dries fast and my clothes and towels were so soft, no static, and I did not need to use fabric sheets. Changing the door to open on the opposite side was a mish! It took me about 2 hours only because I got cocky and installed it incorrectly the first time. The second time I looked up a how to and was successful after that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Dryer - Convenient Time Saver

    Posted
    jdhaveles
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Excellent Dryer. Works well. The steam function worked well at removing wrinkles and slight odors from clothing that had been in air tight storage bags for a while which avoided needing to go through the entire wash cycle. It drys almost everything in one cycle. We noticed some towel loads took two cycles but they were new towels and the lint trap was overflowing so there was probably no way around this. The load size capability is also very nice. We already had in a king size comforter and sheets and there was ample room and everything dried well. Was told it was the best product on the market and am very pleased with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent dryer for price & features

    Posted
    Jaws
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love everything about this dryer (features, appearance, price)! I especially appreciate how the door can open 2 different ways. Brilliant! The only problem I’ve encountered is that sometimes heavy loads like flannel sheets or towels don’t dry completely on the designated cycle. Adding a quick dry cycle remedies that quickly. I also appreciated that the installer advised me to save my $ by not using the connector kit I had bought since my dryer vent was so clean, so I returned it and got a refund. The delivery & installation guys were super!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pretty but doesn't serve its purpose

    Posted
    Mskd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have replaced our machine 2x bc the dryer wouldn't dry clothes all the way (had to run it 2-4 times). We had our ducts cleaned and inspected a second time to be sure it wasn't our vents (nope, clean as a whistle). The last replacement had a moldy odor to it and we're now trying to find a replacement bc this just hasn't worked for us. No clue why bc so many people give rave reviews. The black stainless is beautiful though and we like the functionality of opening from side or top.

    No, I would not recommend this to a friend