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Customer reviews

Rating 4.7 out of 5 stars with 1692 reviews

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  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,692 reviews
  • Rated 5 out of 5 stars

    Washer and dryer purchase, delivery and setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was awesome! Associate at store very helpful and informative. Delivery guys very friendly and took great care of us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth successor to the LG Tromm dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old LG which we had since 2011 finally bit the dust. I don't know if I ever expected it to last 11 years, but I feel that we got our money's worth out of it. Honestly, i think my wife burnt it out from doing so much laundry! (LOL). So, we upgraded to the newest model. This one is bigger, and has wifi, although my wife now tells me I'm tracking all the laundry. I think the Wifi feature is unneeded but heck, it's in there. What i like... it's bigger than the old one. It has a light in there that the other one didn't. It seems to have a lot of features that the old dryer didn't have, but it's a dryer, and it seems to dry quicker than the last one so we're very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great choice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using a set of sears washer dryer for forty years it was time for their replacement. I kept circling back to this unit based on many product reviews, including consumer reports. But the fact that two good friends have the same unit and have been very pleased sealed the deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Features

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy I bought this LG washer and dryer set. The washer makes washing clothes such a breeze, while the dryer dries clothes in no time. They both are pretty quiet and has great features. I love the dark color and the ability to stack if needed. I highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a dryer from Best Buy and scheduled delivery specifying that a small truck would be needed. Told the salesman I'd be stacking the dryer. When the delivery came, I was told I had to have a different stacking kit - an LG stacking kit, so they took the dryer away and told me to reschedule the next day. I ordered the stacking kit and rescheduled specifying a small truck was needed. Three days later I got a call from the delivery men. They couldn't get to my house because they had a big truck. Needed to call the next day to reschedule. Four days later they brought the dryer and stacking kit but couldn't install because the dryer has a specfic plug that didn't match my outlet. Left the dryer and stacking kit and said to reschedule the next day. I had an electrician out that afternoon. Today (three days later) got a call at 1:00 pm saying they would be at my house in 10 minutes. An hour later they hadn't shown up. I called the delivery man and he said "didn't they call you?" They didn't have a small truck and couldn't reach my house. I will have to reschedule tomorrow. This has been a nightmare. I'd never buy anything from Best Buy again. P.S. Rescheduled for following Tuesday and was told they'd send a pick-up truck. Installers arrived and said the vent was not the correct one - needed a flexible vent. THIS WAS THE FIFTH ATTEMPT TO INSTALL. My husband told them they had to find a way to get it done today. After calls to managers, dryer was finally installed.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Robin. Thank you for sharing your detailed experience with the LG Dryer (DLEX4000W) model. We understand your concern about having to go through multiple delivery attempts and issues with the installation process. We strive to provide exceptional services and ensure a smooth experience.

      It sounds like there were several communication and logistical challenges during the delivery and installation process, as well as all the back-and-forth. Moving forward, we’d suggest verifying that all parts and specifications, including the stacking kit and venting components, are confirmed before scheduling installation to avoid any further delays.

      Please send us a private message on social media @LGUSSupport with your order details, and we’ll be happy to assist you with any follow-up or concerns regarding your dryer and the installation process. We're committed to ensuring you get the best experience moving forward.

      We truly appreciate your persistence and understanding. ^Juvy LG

  • Rated 5 out of 5 stars

    Quiet Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer has many options for all of todays fabrics. Dries quickly and I Love the chimes when finished. Easy to load and unload with built in light makes it easy to see into drum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Easy to use and gentle on clothes. Bought this for my son and daughter in law and they love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG gets a thumbs up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet machine and when it says 2 minutes left it really means it. Didn’t take long to figure out the options on the panel and decide which is best for different types of loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer works great and dry clothes fast and always on the first cycle .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff were super informative and spent about 15 minutes with us exploring options, figuring out budget, and explaining the difference between models. In regards to the actual washer and dryer, no complaints so far, they work great and I like how many setting options there are. Although this is my first time buying a washer and dryer and I just came from an apartment with w&d’s from probably 2005 and a dryer that took 4 cycles to actually dry my clothes, so to me this set is super fancy. Overall really satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new dryer is awesome it is the same color as my washer and holds just as much perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised works great. Sends notice when cycle is done. Easy to hook up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the different settings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my LG Dryer. Makes laundry day so much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Dryer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy all the selections and being able to program what I want, also. All the programs works very well. I like that it's quiet when running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our Samsung dryer with this LG dryer. We love it! Easy to use and gets our clothes nice and dry. Has lots of bells and whistles which we haven’t yet used. Really recommend this dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going great so far! Went with this washer/dryer combo after using hand me downs for years and couldn’t be happier with the performance to this point. The installation crew was polite and quick, I gave them 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer has an energy saver setting which I love and a very bright light in the drum which is a must in my case. It has many settings and does a very good job drying clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Easy to use. The delivery guys efficiently hooked up everything, did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No worries about getting it dry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no worries anymore about my dryer, getting the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be happier.. fast shipping, easy to self install, 3months in and the machine is working great

    I would recommend this to a friend
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