Customer Ratings & Reviews
- Model:
- 75UT7000PUA
- SKU:
- 6593575
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the 75” Class UT70 Series LED 4K UHD Smart webOS TV's picture quality, ease of use, and price. Many also praise the vibrant colors and find the TV's size suitable. However, some users have noted that the remote control could be improved, and a few experienced issues with the TV's weight and app compatibility.
This summary was generated by AI based on customer reviews.
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an LG TV a month ago. We have troubleshoot TV many times. It transitions from blank to buffering, and the sound level changes from low to high on its own. The soundbar connects and disconnects from the TV speaker. I have to use two remotes to connect. Visiting Customer Service offers no solution. I was asked to pay $50.00 as an extra warranty. I requested that Geed Squad stop by the house at my expense, and was told they could not come because I hadn't purchased a warranty. Everything I tried as a solution was met with a 'No'. I have been a good customer for years, and I am closing my account with BB, effective today. Excellent consumers do not have buying power at this place.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for taking the time to share your detailed experience with the 75UT7000PUA. We understand that your new TV has presented ongoing challenges and that your efforts to seek support have been met with roadblocks.
For the buffering and sound fluctuations, we recommend checking your TV’s firmware version and performing a software update if available. You can do this by navigating to Settings > All Settings > Support > Software Update. Ensuring your TV is on a stable internet connection can also help prevent buffering issues. For the soundbar connection, please confirm the HDMI ARC or optical cable is securely connected and that the sound settings are set to external audio output—this may help stabilize the connection and simplify remote use if the devices are CEC-compatible.
We’d like the opportunity to turn this experience around and help in any way we can. Please send us a private message on Social Media @LGUSSupport, and we’ll gladly assist you directly. Your loyalty means a lot to us, and we’re committed to restoring your confidence in LG.
—Avril
- Cons mentioned:Remote control, Webos
Not sure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Web os is a nightmare to set up remote is terrible really considering taking the tv back for a roku.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Toms. Thank you for sharing your feedback with us. We understand your concern about the setting up the WebOS on your LG TV (75UT7000PUA) model and dealing with issues related to the remote control. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. For the WebOS setup, we recommend checking for any software updates in the settings menu to ensure you're running the latest version, as this can often improve functionality and performance. As for the remote, if it's not responding well, try pairing it again by holding down the "Home" and "Back" buttons for about 5 seconds, or consider using the LG ThinQ app as an alternative remote control. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Please send us a private message on social media @LGUSSupport with your details, and our team will assist you further to ensure you’re able to enjoy your TV. We’re here to help and ensure your experience improves. ^Juvy
Big screen TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size is perfect but color and clarity a little dull. I tried to adjust the picture and it was a little better. For the price it will do
No, I would not recommend this to a friend- Pros mentioned:Color
Sparkle....Rose
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so disappointed with this LG TV! The color was rich and bright but truly blurred like a old Plasma TV. Nothing "crisp" about this TV, especially for a 2024. People were blurred really bad, and some stations showed hardly no color. Yes, I knew how to adjust sharpness, tint, contrast, etc, but not happening on this TV!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your thoughts on the LG TV (75UT7000PUA) model. We understand your concern about the picture quality doesn't meet your expectations, especially with blurriness and lack of color clarity.
To troubleshoot, we recommend checking the picture mode settings and trying different presets, such as "Cinema" or "Sports," which can sometimes improve clarity. Additionally, make sure that any external devices are properly connected and set to the correct resolution. For more information, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-blurry-screen-on-an-lg-tv--20153130477848.
If you continue to experience issues, please send us a private message on social media @LGUSSupport. We're here to assist you and help enhance your viewing experience.
We appreciate your patience. ^Juvy
TV Delivery and set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting 3 months for delivery and set up, the item that was finally was damaged. The same TV is no longer available so I had to go with another brand. However, the techs that came to set up were awesome. Hope they are the ones that come to set up the Samsung.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Devon. Thank you for sharing your experience. We appreciate your patience and the kind words about the setup team.
It’s great to hear the technicians made a positive impression during your installation. While we understand the situation with the LG TV (75UT7000PUA) model didn’t go as planned, we’re glad the service team delivered excellent support. If you ever consider another LG product in the future, we’d be happy to assist you with setup and support.
For more information about our TVs and available models, feel free to explore https://www.lg.com/us/tvs/lg-75ut7000pua-4k-uhd-tv. If you need further assistance or have any questions, please don’t hesitate to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Worst tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse tv I’ve ever owned. It’s slow. It closes out of apps while you’re watching something. It doesn’t have spectrum tv app. I pay for cable and can’t watch it?? My Samsung tv broke and I bought this on accident thinking it was the same thing and I am so disappointed. This is the worst tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Victoria. Thank you for sharing your experience with the LG TV (75UT7000PUA) model. We understand your concern about the TV that doesn't perform as expected. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. To troubleshoot the app issue, we recommend checking if there is a software update available for your unit, as updates can resolve app-related problems. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your feedback and look forward to helping you find a solution. ^Juvy
Happy with service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missed my first appointment due to weather but the delivery people were friendly and professional.
I would recommend this to a friendMr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good mid grade TV for the price. I bought the TV based on price alone & the name brand. My preference is Sony TV’s
I would recommend this to a friendScreen broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return the tv, upon and up packaged we noticed the screen wad broken.
No, I would not recommend this to a friendHorrible don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. The picture is bad no matter what setting you put it on. It disconnected from the surround sound and when hooked back up it now echos, so the surround sound cannot be used. We thought we just needed to get used to it, but this TV is impossible to use.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Christie. Thank you for sharing your experience with the 75UT7000PUA. We appreciate your honest feedback—it’s incredibly helpful as we continue working to improve our products. Picture quality and sound integration are key to a great viewing experience, and we understand how disruptive it can be when things don’t perform as expected.
For guidance on optimizing picture settings and resolving sound issues like echoing with surround sound systems, you may find helpful steps on our LG TV Sound Troubleshooting Guide https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-echoes-coming-from-the-tv-speakers-and-sound-bar--20153217143579.
If you’d like to share more details or need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com and our team will be happy to help.
-Avril
LG Bug - HDMI input keeps switching
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem is my tv keeps switching input to HDMI
I would recommend this to a friendRemote?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does this tv come with a remote ? I cant find it..
I would recommend this to a friendWorst Experience Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience with TVs ever! I bought 2 TVs during separate occasions and both time I unboxed the TVs they were cracked. This last time Bestbuy refused to replace the TV and honor their exchange policy. I was told to contact the manufacturer and see what they can do, because they can’t prove how it was damaged. Be very cautious when purchasing items, as so you don’t get shafted as I did.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marcus. Thank you for sharing your experience with us. We understand your concern about receiving your LG TV (75UT7000PUA) model with damage and to face difficulties with the exchange process. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
To move forward, we recommend contacting LG Support directly, and we’ll be happy to explore possible solutions for you. Please send us a private message on social media @LGUSSupport, and we will work with you to find the best way to address the damaged TVs and assist with any warranty options available.
We appreciate your patience and are here to help. ^Juvy
Stopped working after two weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV seemed great, but about two weeks after mounting it on the wall it stopped working. The TV makes a buzzing sound and flashes on the screen every 5 seconds or so. I'm reaching out to the manufacturer, so we will see what happens with that. So far, it's the shortest functioning thing I've ever bought.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lela. Thank you for sharing your experience with your LG TV (75UT7000PUA) model. We understand your concern about your TV stops working shortly after installation, especially with the buzzing sound and screen flashing you described. We really aim to provide reliable, high-quality products so you can enjoy a smooth viewing experience. One thing you might want to check is making sure all the power connections and cables are snugly plugged in, and that the outlet you’re using is giving a steady flow of power. Sometimes loose connections or power fluctuations can lead to those issues. We're here to help you get your TV back to its best performance! If you want more info, just swing by https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. And feel free to drop us a private message on social media @LGUSSupport so our team can connect with you directly and explore some solutions together. ^Juvy
Broken product and denial of a return.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv delivered broken. The store manager in Tysons store refused to return the tv. He was unprofessional and rude.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Mohamed! Thanks for sharing your experience with your LG TV. We understand how important it is for your product to arrive in perfect condition and for the purchase process to be smooth from start to finish.
While store policies may vary, we want to make sure you’re supported. If you’d like to explore your options or need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.
You can also find helpful product and support resources here: https://www.lg.com/us/support
We’re here to help you get the most out of your LG experience.-Junel
The service isn’t what they claim
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid 250 for installation, they tell you they will conceal cables. When the installer comes, he is going to tell you a different story, the TV power cable can’t be concealed. Don’t use their service, find your own service is my advice.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about your disappointing experience with the LG TV (75UT7000PUA) model's installation.We strive to provide exceptional services and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
If you’re still having issues or need assistance, feel free to reach out to us through private messages on social media @LGUSSupport. We’ll make sure to address any concerns you have and explore a solution. ^Juvy
Connection issues with it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got rid of it, too slow to go from one app to another
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ken. Thank you for sharing your feedback with us. We understand your concern about your LG TV (75UT7000PUA) model is experiencing both connection issues and slow app transitions. We strive to provide high-quality products and ensure a smooth viewing experience.
If connection speed is an issue, checking your internet stability is a good first step. Ensure that your TV is connected to a stable and strong Wi-Fi signal or, if possible, consider using a wired Ethernet connection to improve speed. Additionally, clearing the cache or updating the TV's software can help with performance.
As for the slow app transitions, we recommend making sure your TV is running the latest firmware. If it’s not, updating the software can help improve the responsiveness and speed between apps. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. You can also try resetting the TV settings or doing a soft reboot to give it a fresh start.
We’d love to help you resolve this issue. Please send us a private message on social media @LGUSSupport with your details, and our team will assist you further with troubleshooting or finding the best solution. ^Juvy
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Merchandise was broken. Replacement would not have arrived for onother week.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Phoenix. Thank you for sharing your experience with the LG TV (75UT7000PUA) model. We understand how important it is for your new television to arrive in perfect condition and be ready to enjoy without delay. If you’ve received a damaged unit, we recommend inspecting the packaging and screen for any visible signs of impact and reporting it to the retailer promptly. You may contact Best Buy customer service at 888-237-8289. They’re really well-prepared to take care of any problems that come up with shipping and delivery damages. If you’d like us to assist further or help coordinate support, feel free to send us a private message on social media @LGUSSupport. We're here to help. ^Juvy
Wait till after Christmas if u can
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for shipping which was B's when everything else is getting shipped for free then every other brand goes on sale and Samsung giving out 32 inch with there 75 wish I got that deal it cost the same 550bplus tax I paid 625ish for one 75 in LG basic model lame best buy my butt
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience. We understand your concern about the pricing and shipping situation, especially when it feels like other brands are offering better deals. We strive to provide high-quality products and exceptional services to ensure our customer's receive the best value for their money. Here are a couple of things you could consider: Many retailers, including Best Buy, offer price matching for products if they are found at a lower price with another authorized seller. If you find a better price elsewhere, it’s worth inquiring with Best Buy about their price match policy. You can contact Best Buy customer service at 888-237-8289. Keep an eye out for upcoming sales or promotional events from LG or Best Buy. Sometimes, we offer special discounts or bundles that might align with the deal you were hoping for. We also appreciate that you mentioned other brands’ deals, and we want to ensure you enjoy the great features of your LG 75UT7000PUA TV. If you have any questions about its setup or features, don’t hesitate to reach out.
Feel free to send us a private message on social media @LGUSSupport if you need assistance, and we’ll be happy to help with any concerns or questions you have. ^Juvy
Wouldn’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and ended up returning it. The color was very dull and I wasn’t impressed with the quality of the picture at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hey there! Thanks for sharing your experience. We'd love the chance to explore steps and explore options that will help you get back to enjoying you favorite movies and shows on your LG TV. If you're open to exploring other options, we'd be happy to help you find something that fits your needs better. Visit LG.com and connect with one of our expert Better Life Pro Specialists. They may have an additional discount for you, only available through that chat. Just go to LG.com, and click the black LG logo on the right hand side. Happy Shopping!^ Diego