Customer Ratings & Reviews
- Model:
- OLED83G2PUA
- SKU:
- 6501476
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, color, design, and size of the 83" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022). They describe the picture quality as "much better" and "amazing", and appreciate the "brightest OLED" and "vivid" colors. Customers also find the design "sleeker" and enjoy the large size of the TV. However, some customers have experienced issues with the power board and reliability, with the TV going out after a short period of time. Additionally, some customers feel that the price of the TV is not justified.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
LG OLED G2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband researched the LG OLED and found several owners said the tv goes out. But still we went to Best Buy to purchase the TV. The one on display, OLED G2 was out. I said, “That’s a sign”, but because of “Other” ratings and we currently own a LG LCD for years with no issues we purchased the LG OLED G2. Delivered and installed April 11, 2023. TV went out 4 days after installation. Contacted Best Buy exchange for the Samsung 2023 model QLED. The picture quality is much better and so far no issues. But we saved the box just in case.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Ray. We appreciate you bringing this to our attention and is our duty to ensure that you are getting the best quality experience when using our products, especially the LG OLED G2 TV. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will surely pass on your feedback to the rest of our team. ~Anthony
- Cons mentioned:Power board
all 83 inch models come with busted power board.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you buy this tv, know that it has a broken power board and will have to have it repaired by lg. I purchased this last week, had installed on wall and come to find out all 83 inch models have a broken power board. it has been over a year and they still all ship with it busted. so you will have to push the power button twice to turn on the tv. eventually the board will fail and tv will no longer turn on. lg will replace it but required me to have the tv down when they got here. so out $200 to install, $200 to take down, and another $200 to reinstall. dont make my mistake. lg customer service sucks as well as best buy. tv is 17 days old and best buy told me to pound salt despite being an elite plus member its a 15 day return policy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for sharing your experience with your LG Smart TV. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
- Cons mentioned:Power board
Never again…
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All was fine with this TV until it hit 2000 hours and the dreaded pixel cleaning message appeared, not to mention the fact that you have to press the power button twice before the unit will power on. Called customer service and all they want to do is reset the timer so the message goes away and will not address the real problem. After countless calls to LG customer service, I have gotten no answer for the problem and am now stuck with a $5000 tv that has multiple know issues that LG will not address. I will not buy LG products going forward and would urge others to do the same until they can stand behind the products that make.
No, I would not recommend this to a friend WIFI Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi keeps disconnecting and won't let me reconnect without unplugging from the wall. This is obviously a common issue. How can you sell a product at this price with this kind of issue and try to cover it up? I haven't had an issue with wifi on a single product in the last 10 years. Is this a software issue LG, or is it the wifi module in the unit that needs to be replaced? Why will it not even allow itself to be switched on/off when it becomes disconnected?
I would recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Black Screen of Death
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a lovely TV for the first hour or so it actually works. Two brand new G2s in a row from Best Buy have had the picture inexplicably go black while the sound and power works fine. I am returning the second one and will never buy an LG TV again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! We've attached a link with more info as to what may be going on with your TV below, and if the steps there don't help, please be sure to reach out with the second link and it'll be our pleasure to see what's going on! https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture-CT10000018-1380902746888 https://www.lg.com/us/support/contact ^Ian
Worst and most frustrating experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Bought the TV more than 4 weeks ago. I have to go in person to the main store 5 times. They have rescheduled me 7 times And still I did not got the TV yet Keep dragging and today they give another 2 weeks date for the delivery
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Don't do it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi drops daily requiring you to unplug it to get it reconnected. What a waste
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
too many ads
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally half the of the user interface of this "smart tv" are ads.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
- Cons mentioned:Power board
power board blues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to have the power board replaced after 2 weeks in the home. lg had to back order the part. there should have been a recall on this particular tv as many have had the issue of pushing the power button many time to power on the tv. unacceptable.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Don't buy it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like so many other, the wifi drops and can not be reset without unplugging the TV. Since we flush mounted and wiring is buried behind the TV, this is a big hassle. Shame on LG for letting a product out before working out the bugs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to improve this issue. ^Jennifer