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Customer Ratings & Reviews

Your price for this item is $3,099.99
The comparable value price is $3,599.99

Customer reviews

Rating 4.6 out of 5 stars with 473 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the spaciousness, ice maker, and smart features of the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView. They appreciate the ample storage space, variety of ice options, and the convenience of controlling the refrigerator from their phones. However, some customers have concerns about fingerprints showing on the mirror door and a plastic taste in the water and ice initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 473 reviews
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Efficient! Nicely built. Good size. Smart options are awesome! Craft ice at type 3 is almost clear. But anyways not completely spherical.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stuck drawers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. The two vegetable pullout drawers are stuck and we have to wait 5 days for someone to come and fix the problem. We’ve tried everything to no avail but have stopped as we don’t want to break anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greta purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Enough room for our family of 4.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mine came with a dent.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product. However mine came with a dent underneath the water dispenser. I rescheduled to have it replaced and they flaked on me the day off. Ended up getting a gift card to compensate for the “inconvenience”.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new best friend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is beautiful and offers modern style and top quality with great capacity. My friends got surprised with the quality of the ice. It makes round and compacted ice balls perfect for drinks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So good frige

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent item quality, it looks AWESOME!!! The delivery people take care son well., Recommended 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ice maker is the best part. The Ice balls are perfect for house entertainment. A must have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really liking our new LG refrigerator. I wanted something without handles because my kitchen is so small. It’s also a large countertop so it doesn’t seem small at all. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge and the multi ice function. Have only had it for a few weeks, but no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus LG refrigerator is great! Perfect fit, no bulky handles sticking out, versatile storage in fridge & freezer. Love the 3 types of ice & fridge us stylish toi!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it, but need to LEAVE it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I LOVE LG, this was an "open box" purchase. The hinge was bent, need to return it. This is not cosmetic but an OPERATIONAL issue. Shopping for replacement this weekend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and practical

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good capacity, beautiful and practical. Ball ice could be faster, but nothing that compromises its performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like the refrigerator, there are a couple of things that could be improved on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. I bought because I host a lot of parties and make cocktails. The different ice options were appealing. It only makes 3 "clear" craft ice cubes per 24 hours or 6 cloudy craft ice cubes per 24 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my new refrigerator! We go through a lot of ice, so I was sold when I saw the 4 types of ice. The mini ice is my favorite! I love the light up feature as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG French Door Smart Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator! We love the open door access glass without having to open the entire fridge. Highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I thought it would be a good purchase, but...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst fridge purchases ive ever made. Problems with the craft ice not working randomly. The door with the glass never shuts properly. The magnetic seal is terrible and the glass access door doesnt latch properly. The door alarm is the most annoying thing ever. It doesnt let you set the time for the alarm it goes off way to soon. Also the doors are lower than a standard french door fridge ao if you have any drawers next to it you have to make sure the drawers are closed or youre going to hit it and mess up the glass of the fridge. This fridge is terribly designed and its the worst 3000 dollars ive ever spent.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Shawn. Thank you for sharing your experience with us regarding your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView. We understand that this purchase has not met your expectations, and we understand your inquiry regarding the Craft Ice, door functionality, and the door alarm.

      Regarding the Craft Ice, when it stops working, the system may simply need a restart. You can try a simple troubleshooting step: unplug the refrigerator for about five minutes to reset the ice maker, and then plug it back in. This often resolves minor operational issues.

      We also understand your concern about the InstaView door and the door alarm. The door should close and latch securely, and we would like to ensure your unit is operating correctly. The door alarm is a safety feature that is designed to sound quickly to help maintain food freshness and energy efficiency.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-mirror-instaview-printproof-stainless-steel/JJ8VPZ63W2
      Please send us a private message on Social Media @LGUSSupport. We would be happy to discuss the operational aspects of your refrigerator and review the magnetic seal and latch issues further to assist you. We appreciate your patience.

      —Renzo LG

  • Rated 5 out of 5 stars

    New Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product. Very convenient with the capability to sync to phone as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Home New Refrigerator.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well they haven't delivered it yet. Waiting on home closing on new house. The pictures are great as well as the reviews. Looking forward to getting this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with our purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This counted depth refrigerator from LG is great with both aesthetics and performance.

    I would recommend this to a friend