Customer Ratings & Reviews

The refrigerator is fine the delivery has to be the worst.

Great refrigerator! It is a counter depth refrigerator but has a lot of room inside. It holds temperature and is not noisy. I am really happy with it

Love this new refrigerator! This is not only attractive but has features that I think are important such as the interior drinking water feature that does not take away from the interior storage. Adjustable shelves, and the shelves in the upper doors are all usable to the bottom of the door, unlike other models. Very roomy inside w/the three drawers for veggies, fruit, meats & cheeses. It’s quiet, with the exception of the ice cubes falling in the tray. The freezer is more than big enough! We are very happy with our purchase.

Great amount of space in both the fridge and freezer. Allow an extra 2 inches or so for height due to the wheels/rollers on the bottom.

Large counter depth fridge. Best value for the money when on sale . A lot of compartments for storage. Temperature is maintained throughout. Previously had a GE Cafe. More expensive 10 years ago than my LG purchase and had ongoing problems. A bonus was a gift card from Best Buy.

I love it! This is my first new fridge since 2003! It’s beautiful and easy to see what’s inside. I thought having the freezer on the bottom would bother me, but it’s much easier to see what I have than it was in the side-by-side I had before - there’s more usable space, too.

Works great, large capacity, looks good. The 2 drawers in freezer are perfect

Love it! The water dispenser inside the refrigerator is my favorite feature!

I love my new fridge. It’s great. Very spacious and beautiful.

Very spacious and fit right into our space in the kitchen

As averted love it I would highly recommend lots of space

This 27 cu ft LG is high quality, inside and outside. Features are excellent... great icemaker... plenty of interior space... well-organized drawers/crisper/freezer section...controls/settings are easy... build is flawless... LG is one of the top rated manufacturers for well-designed, well-constructed, durable appliances. A family member bought a similar LG refrigerator nearly ten years ago, and they have had an excellent, problem-free experience with LG. I also have an LG washer and dryer that have excellent features and have performed flawlessly-no problems. My experience with LG appliances has been excellent. I recommend LG and Best Buy. Great purchase experience... delivery, install, and old-appliance removal was perfect.

Much better than a chest freezer. I like the fact that this unit is convertible to a fridge too. I also like that is has an exterior forward facing screen that i can see if its on or not from a distance. Very nice looking unit too!

Quality product. A lot of storage. No finger prints.

We initially loved this refrigerator—it worked flawlessly for 23 months, keeping everything perfectly chilled and running quietly. However, it suddenly stopped working, and now we’re facing ongoing issues. The Best Buy repair technician has been out three times already, the first we waited 1 week for him to come diagnose the issue; the second we waited another week but apparently, he brought the wrong part; the third, after another 2 week wait, and we’re still without a fully functioning fridge. Now we’re told to wait 3 more weeks for a part that we don’t even know if he will be able to solve the problem. This is particularly problematic since this refrigerator is in our rental beach vacation house, and guests who are paying $20,000/week are understandably upset about having to use the small backup fridge in the garage and the mini bar beverage fridge. It's so disappointing to have invested in what we thought was a high-quality LG appliance only to deal with such persistent issues. Also, we’ve always had such amazing service from Best Buy having spent almost $50k on appliances, TVs and Sonos for this house. The inconvenience for our guests and the hassle of repeated service calls that we must ask friends to meet the technician since we don’t live there has been beyond frustrating. We’re not hopeful that the fourth repair visit will finally resolve the problem, but our experience the past 7 weeks has been awful. This situation is a significant drawback for anyone considering this model and using the Best Buy total tech warranty.

Great frig. Lots of room for storage and we like the water dispenser being located inside the frig instead of outside on the door. Lots of storage on both doors too. Freezer has lots of room and a nice roll putt drawer. Clean lines, looks great in our kitchen.

Bottom line is that this fridge is well priced for a high quality, counter depth LG. Its footprint is essentially the same as the fridge we replaced, yet the LG offers so much more interior space bacause of its smart design. I looked at all possibilities for about two months, including some that cost twice as much, before finally settling on this. The result of my search was that this fridge had everythibg we needed, was reasonably priced, and was well regarded in expert and buyer reviews. We are very pleased with this purchase…highly recommend it.

Love our new fridge! The space and internal water dispenser is fantastic. Love that it is counter depth and does not come out as far as other opthions we looked at. The freezer is great and the ice dispenser keeps up with our needs and more.

delivered and installed on time, with no issues, while also hauling away old fridge. Very professional! New fridge is great. Fits perfectly and provides lots of extra space!

A great machine! We have not had a new fridge in forever and we are so pleased. The ice machine works great and the inside water dispenser is so convenient. The inside is a smart design.