Customer Ratings & Reviews

My review is primary based on what has happened since the purchase so here we go .... #1) Spent $4,000 on 4 LG appliances and set up a June 4th delivery date. I though it was great because I wouldn't have to take anytime off work. #2) Kept getting automated voice mails that week about rescheduling my appointment even though all my appliances showed they would be delivered that day. #3) Two days before the delivery, I finally call the store to find out what is going on. They said they would get back to me. End of day, still haven't call so I stopped in the store to find out what is going on. They still don't know where the microwave is but it won't be installed on Saturday. I said fine. The other 3 will be installed. They said yes. And we figure a time to get the last one installed the next week #4) Get home on Friday, another automated call about calling in to change your appointment. I call the store to see what was going on. They have no idea either. They claim the product is here in the store. #5) Saturday arrives. Fridge and Oven only show up. I asked about the Dishwasher and they have no idea. I go to the store once they are done and ask what is going on. They don't know but they amended the repair on the 8th to include the 8th. #6) Sunday morning. We had been running water through the ice and water lines all day Saturday to get the junk out of the line and the first thing I see on Sunday is about the same amount of water on my wood floors as we had been running through the machine the previous day. Thus, back to the store for the 4th time in 5 days to find out what I need to do to get that resolved. #7) Sunday night called Geek Squad to get a repair set up for my fridge even though they say 24/7 they couldn't set up an appointment because I called close to 11pm. They did give me the number to file a claim on the damaged floor. #8) Called Geek Squad back to set up a time to come fix the fridge. Gave them my WORK NUMBER to call me at so I knew when I needed to be home. Key words ... WORK NUMBER. #9) Called the claims line to get some set up regarding the floor damage. #10) Call the store again on Tuesday to find out if both appliances would be delivered on Wednesday. Got a half hearted yes. Almost like maybe, maybe not we don't know. But is does say yes on the paper. It was after 6pm and I had no confirmation phone call about the time as my time was 8-5. I told them I need to know so I can let my work know if they are going to be here at 8am or 4 pm. The person at Best Buy must think we all time to sit around waiting appliances to be installed. I reminder her they all should have been installed on 6/4. Also explained to the person that my floors were damage because of a defect in the water line. Didn't want to hear any apologies and basically ended the conversation. #11) Best Buy actually called me. Must have been a manager. Could not 100% guarantee that the Microwave and Dishwasher would be installed. Reminded him they have messed up everything up to this point. Told him as well if they aren't installed tomorrow they can come pick up the other two. Didn't even phase him. Said I will note that in the records. #12) Installer called me around 8pm. Said he would be at my house between 10-2. I asked him if he is installing both microwave and dishwasher. He said yes. I said if you don't have both don't even bother showing up as Best Buy will be coming to pick up what they installed the previous Saturday. #13) Installer showed up a little after 10:30am and finished a bit before 2pm. Did a great job. Would hire him again. #14) Sunday Night the display on the Microwave is completely bright and you cannot read anything. 4 days and now I need a second tech to come out and fix another appliance. #15) Monday call the Geek Squad people to set up a repair. Told them I am basically unavailable the next 2.5 weeks until after 6pm. They say we will note this and call you. See later .... #16) Today .... The tech that was supposed to call me at WORK calls my home and leaves a voice mail about the repair that he will be at my house a round 4pm. Problem is I work to 4:15 and needed to be called at WORK so I could bug out a bit early. I miss the guy by less than 10 minutes and they tell me he can't come back to my house tonight. I told them you guys messed this up not me. I left specific instructions for him to call me at WORK not HOME. Almost two weeks before I can get some back out here on my time. #17) I asked about the 21st when someone is coming to fix the microwave. Can't do. Then I asked when I spoke with someone yesterday they could have someone come out the second half of the 4 hour window. I was told that wasn't possible. I said then most likely I will have to re-schedule that one as well? ***Not once during this ordeal has Best Buy tried to rectify the situation. I am sorry but "I am Sorry" or "my next available" isn't good enough. I don't know how many thousands of dollars of stuff I have purchased from them over the past 20 years ... I would guess it is in the excess of $20 or $25K .... But this is most likely the last. I don't care if the appliances out live me ... Just see them make me want to throw up because of the whole ordeal.

Brought this April 2019, nothing but problems. LG has replaced everything possible on my unit and it still wont cool. After 7 trips to my house, me losing money taking off work, and throwing away food, my fridge still isn't working. And instead of replacing the unit its let's try something else. Never again will I EVER buy LG again.

Does everything we expected and more - the only negative I would have is that is not as much room for condiments, etc. in side doors

Looks good, but not worth 2 cents!! We haven't even had this fridge for 2 years the ice maker doesn't work, the error button keeps coming on the front door panel, and the freezer doesn't freeze anymore. Not even 2 years old yet!!

Exactly a year after I bought the refrigerator stopped working, they told me that it was factory defect and they sent the technicians from LG, they put a new compressor, it only works 2 months and it stop working again

The repairman has been out 3 times to work on this bona fide lemon. Ice maker stopped working and it seems impossible to get it working again. I've already spent $500. Not spending any more. So disappointing!

After 4 years the compressor went out. It was loud and ice machine was slow to make.

Just over 5 years old and the unit developed an unrepairable freon leak. We are so disappointed in this unit.

From purchasing to the delivery of this product was a good experience. So far no issues with the unit.

Great fridge, very spacious and love all the separate compartments avoiding opening the whole fridge.

We purchased this refrigerator in August of 2014. Since it was delivered, we have had it serviced 4 times because of ice build up on the fan. If you are going to purchase this refrigerator do yourself a favor and buy the 3 year extended warranty. When ice builds up on the fan it sounds like you have a steam engine in the kitchen every time it cycles. Not recommended.

Not reliable multiple issues with this model, known issues by lg

This is the worth refrigerator I have, it is broke after less than two years. I contacted LG and I got the worth support. I will never buy any LG products. This is terrible.

They have big space Perfect color And work excellent I love

I have had the fridge for over a year now and Love it!

Compressor died after 2 1/2 yrs repair took 12 days. Very poor service!

Please don't buy lg. Mine lg lasted 3 years and after dealing with customer service for a few months and a few hundred dollars of fee I had enough.

Poor quality people don’t waste ur money and don’t buy any LG product.

they will charge you $500 just to fix the condenser you will regret buying this item .

Paid over $3000 for this refrigerator and the ice maker fan froze up after a year and a half. It took 3 visits to diagnose and fix it -- that's 3 days off work. According to the repair guy, it's a known issue and LG has tried to resolve it by adding something to keep the fan from freezing. But he said it doesn't fix the problem, it only staves off the eventual break down. He told me to keep the extended warranty up and that this will continue to be a problem. Ugh, never again will I buy LG.