Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 55 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

75%
would recommend
to a friend

Customers are saying

Customers often highlight the impressive sound quality and long battery life of the Refurbished TONE ULTRA Wireless In-Ear Behind-the-Neck Headphones. Many also appreciate the ease of use and convenient retractable earpiece feature. However, some concerns were raised regarding the durability of the wires connecting the earbuds. The headphones are praised for their Bluetooth connectivity and overall user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 55 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    It comes with earwax!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My headset came with earwax!! And a used usb cord!! I wiped the USB cord down with a sanitizing wipe and found all sorts of dirt on it. I hope the ear tips were brand new because they looked clean but JUST TO BE SAFE, I wiped those too. (Don't worry everyone, I also wiped the headset as well.) Besides the sanitary issues, this item works great. Currently using them with my iPhone 7. I hope it lasts! Totally worth it for the price and having to clean it myself haha. This product may not be the one for germaphobes!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Convenient & Long Battery Life

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice solution to get great sound and answer phone calls. It paired with my tablet and phone right away. And it was in good shape (as it was refurbished). The battery life is long enough for business trips and movies on planes. The range is a bit underwhelming if you have your phone in a hip or back pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Retractable feature, Sound quality

    Rated 4 out of 5 stars

    Good sound and nice retractable design

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good though not for audiophiles. I like the around the neck design particularly for on the go like on and off planes. The retractable feature is nice and the cords are stronger than would seem. Overall good product.

    I would recommend this to a friend
  • Cons mentioned:
    Wire durability

    Rated 2 out of 5 stars

    Didn't last

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually stay away from buying any "refurbished" electronics, but I usually love LG products, wanted Bluetooth headphones, and this was offered at a price I could afford. This set came with two sizes of earbud covers, but the earbuds did not stay in my ears regardless of which ones I used. Worse, the whole thing fell apart after a couple of months.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Wire durability

    Rated 4 out of 5 stars

    Good, but LG can do better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase a new bluetooth headset after my LG 700 stop working (4 years of ownership and daily use). The sound coming from the 770 is great. Overall, the unit is nice. I do have a couple sticking points. The wires the earbuds hang from is very thin. I worry that they will eventually break off or wear down. I expected better quality from a headset this pricy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG - Tone Ultra Wireless In-Ear Behind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, pairs very easily. I forget that i have it around my neck.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good performance at a good price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually took a refurbished item so got a good deal on this headphone. I am very happy with performance. It fits in ear well to stop noise from outside and sound quality is very good. Microphone works great as well as people on other side have mentioned that my sound was coming better than if I just use phone so overall very happy with this headphone. I also use it as just headphone when watching movies on my cell. Battery life is great and while I have not tested for full life, it easily went for 4-5 hours over usage across 4 days when it said - batter is low. I also recommended it to one of my friend who is also happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome head phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Battery life is excellent. 2. Excellent sound quality 3. Easy to use. Definitely recommend to friends.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    It works!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset works well. The battery charge time is very reasonable and shorter than I expected. Battery endurance is excellent. The sound quality is the biggest surprise. Both music and podcasts sound great. It is necessary to adjust the earpieces for the best sound when listening to music. Overall, the headset is excellent in terms of sound and build quality with a bargain price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Unexpectedly good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after I list my last headphone on a plane. I spent less than I normally do and it was better than my beats.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this set and so far so good. Makes it easy that the cords retract

    I would recommend this to a friend
  • Pros mentioned:
    Retractable feature, Sound quality

    Rated 5 out of 5 stars

    Great items @ great price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the retractable feature, larger volume control, great sound, featured app simplifying linking to phone, sturdiness of the headset. One of the best items ever purchased from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Bluetooth Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several pairs of bluetooth headphones and these are by far the best i have ever had. They have amazing battery life, are super comfortable and the sounds is excellent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone is to the side of this headphone and when you move and touch your neck it blocks that mic and have problem with people to hear you

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is very good. I have owned the tone infinim and I like how the ultra sounds with jbl. If you like more bass buy this headset.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Sound with great battery life. Easy control functions for calls & music. Worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product for office use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery backup , great sound quality .. would recommend to buy .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great music for working out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I think this is a great buy..I love how easy it is to use. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Retractable feature, Sound quality

    Rated 5 out of 5 stars

    Love these headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the retractable ear pieces. Nice sound, well worth the money!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    An upgrade from the lesser model

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned several headsets in the LG Tone line, and this one is my favorite so far. I love the retractable cord, since I often only use one earbud at a time, and the weight of the headset is heavy enough that it feels sturdy, but light enough that I sometimes forget I'm wearing it. Great for work or the gym - and oh yeah, the sound is good, too.

    I would recommend this to a friend
Sponsored