Customer Ratings & Reviews

I don't know if I'm considered a "power user" but when deciding on a new phone the features I was looking for (at least 32gb of on board storage - it has 64gb!!, expandable storage, current high end specs, removable battery, and great audio, great camera, great fingerprint sensor (very convenient) not Samsung - not that I wouldn't recommend a Samsung phone) were only offered by the V20. So my choice was clear. The runners up were the pixel (no expandable storage or reliable battery, OR AUDIO JACK!) and the galaxy edge (no removable battery and I wanted to venture away from Samsung). To be honest, the phone I really wanted was the note 7, but that was a disaster. Back to the V20, it's great! I'm a headphone enthusiast, so that quad DAC has been great. I installed the 128gb memory stick from my last phone, Note 4. Listening to music has been a joy, through the audio jack. The speaker is less than stellar. There are other phones that are louder and clearer. It isn't bad though, I listen to podcasts, watch YouTube and it sounds good but the speaker doesn't use the DAC. I'm sure it'll be just fine for the vast majority of people. Performance is smooth and fast. I went to the developers menu and cut the animations in half so it feels faster and more responsive. If you have an older or newer phone and felt like it was getting old or sluggish, I recommend trying that before getting another phone. There were a few times when the phone froze for a second or two, scrolling became unresponsive. I'm not sure what may happened. It might have been updating apps or I was jumping around between apps and games and video and audio too much or Nougat was doing something in the background. Since the problem fixed itself quickly, I wasn't really able to diagnose what was going on. Generally speaking, the phone is fast and fluid. The camera is fast and takes great shots, even on automatic. I hear manual is even better but I haven't tried it yet. And with 64gb and expandable storage, you can take MANY photos and videos before worrying about how much space you have left. It takes in a lot of light, so low light performance is really good. You can still see the digital processing so it isn't gonna replace a good DSLR or other high quality camera, but for a phone it's definitely one of the best, if not the best, easily competing with the pixel, galaxies, and iPhone 7. So far, my only gripe is that the quick launch shortcut (double tapping the volume down while the screen is off) is hardly quick. I've found it faster to just unlock the phone and launch the app. :/ Security. The fingerprint sensor is fast and responsive. You can register multiple fingerprints, so if you have a bandage on your index tip, like I do right now, you can use your middle finger (or pinky, if you like) or your other hand. I was delighted that it didn't have trouble reading my fingerprints, as I've had trouble with them in the past. It does require some technique though. Others, including myself, have found that it can take multiple attempts for it to register. I've discovered that because the sensor is on the back, your finger isn't always where it needs to be. Your finger slides onto it or it rolls. And that will lead to an error in the reading. But if you tap your finger on the sensor, you won't have have problems. I think I would've preferred to have the sensor in the front. Another thing about using the fingerprints is you have to create a knock knock code. There are times when it won't let you use your fingerprints. So you better pay attention when you create it or you may get locked out of your phone. Bonus features, aka gimmicks. Qslide (a quick mini window app launcher not unlike the Samsung Note's floating, multi window tech) is neat but has limited functionality. It is limited only to default apps like phone, messaging, email. It doesn't support Gmail or hangouts, or any other third party alternatives, which is a bummer. Another big disappointment is that, on Verizon, the only Smart feature available is the battery saver. Boo Verizon! There are workarounds for enabling some Smart features like launching a default app for when you plug in to the audio jack or connect Bluetooth, but the feature I wanted most, when to automatically turn WiFi and data on/off based on location, was completely disabled. Normally, you would set up locations, home or work etc, and based on your location it would automatically switch between WiFi and data. A great feature that you would normally have to hack into your phone was built in and disabled! A month later, I still find that aggravating. WHY VERIZON?? At least, give us an answer! Verizon has a history of gimping phones and installing things you don't want or need. For example, my Note 4 and galaxy S3 were supposed to have fm tuners but were either taken out or disabled. Other than that, being able to customize the bottom touch screen buttons is a welcome feature. The wallpaper options are neat, like the 360 or animated wallpapers, or the wallpapers that use the first initial of your signature and superimposes it on the image. It would be nice if they let you choose the colors and position of the initial, though. Samsung-style system wide themes are a nice touch, although there are only three options at the moment. Hopefully, more will come. I really like the way you shrink the screen the by sliding your finger across the menu buttons in the direction you want to screen to be positioned (left or right). The memo app is odd because it requires a stylus that should've been built in, like with the Note. The second screen is an odd duck. It's too high to use one handed. Because it's an lcd and not an amoled, you can see where the screen ends and the camera begins which can make for a less than uniform look at times. It isn't bad, but you notice it from time to time. There are lots of ways to customize so you can keep it from getting too cluttered. I try to use it but I usually find it to be the least convenient way to do things. The battery is my biggest disappointment. I wish it were bigger. I would gladly take a thicker phone if that meant it would survive a whole day of heavy usage. As is though, it's fine. It'll last an entire day of occasional phone calls, messaging, Internet browsing, Twitter, and an hour or two of YouTube and podcasts. But that's because the battery is brand new. Put a year's worth of cycles through it and that'll change. That's why having a removable battery is so important to me. I don't upgrade every year. I always plan on keeping it over two years. I mean, why get a new phone the second you finish paying off the last one? I don't do that with cars or houses or anything else. So, all in all. It's a great phone. It should've had a larger battery, the second screen is more of a novelty, some of its design choices calls for a stylus that isn't included, Verizon killed the Smart features, it freezes sometimes, I miss having an always present home button, I do prefer the warmer tone and true blacks of amoled screens. But it has the best audio(through the jack, also it has a jack!), great camera, especially in low light, fast and powerful, expandable storage, a removable battery, and running the latest version of Android. Too me, this is the most future proof phone in the market. And that means a lot. If that is what means the most to you, then this is your phone. I will also add that Verizon sells this for $200 less than the suggested retail price at around $670, another bonus, which also makes this one of the cheaper options for flag ship phones.

I got the Lg V20 as a replacement for my old s4 after all the Note 7s started burning up. I thought about waiting until next summer for the Note 8, but after a month with the V20 I'm glad I didn't wait. The screen is big and beautiful and most importantly NOT curved. I hate the curved Edge screens. I was always activating one of the edge funtions when I would try the s7 in a store. The V20 puts its always on functions at the top in a second screen that is out of the way while still being just as useful. The camera works great, the phone starts with 64 GB of storage instead of 32 and can take an SD card. It's not waterproof, but you can change out the battery, a trade off that I prefer. I also prefer the finger scanner on the back. It just works naturally. You pick up the phone with your finger on the button and it is opened before you turn the phone over. Plus moving the button to the back makes the phone shorter than an iPhone. But the real big difference is the quad DAC. The phone can play flac audio file and not only has Hi-Fi abilities with a good set of headphones, but also has build in options for surround sound and other equalizer functions. If you want a phablet that can play great music, this is it. I never thought I would buy another Lg phone after my old flip phones, but this is a great phone.

First let me note that I am coming from the LG G3 and was completely satisfied with that phone. However with gift cards from my job totalling enough to buy the phone outright, I took advantage and upgraded to the LG v20. It is without a doubt the best phone I have ever owned. It is quick, has a beautiful display, and checks all the boxes for me in what I wanted from a smart phone. Especially important was the need for expandable storage and removable batteries. While it is the largest phone I have owned I don't have problems with one handed operation (I am 6 feet though). It does have the Mini Screen functionality that allows you to shrink the screen to a more comfortable size when needed. I do use from time to time and it works flawlessly by swiping across the bottom of the screen in either direction. I am on Verizon and have had no issues. I have not experienced any lag or performance issues, though for the record I am not a gamer. Battery life is average I would say and lasts me thoughout the day with moderate use. Please take that comment with a grain of salt because there are SO many variables affecting battery life (background apps running, location, ie being in an area that is looking for a cell signal which drains the battery, etc.) But having extra batteries resolves any concerns for me in that regard. I carry a spare battery with me always for days when I will be out later than I expected. I also swap each morning between a battery I charged overnight and the battery I used the prior day. Stand by time btw is excellent. Very little battery drain. Pictures under the right lighting are outstanding. Otherwise the pictures are pretty good. Same regarding videos though I haven't done a lot of video recording. I don't have enough high quality music files to comment on the DAC but otherwise the music quality is really nice. Having all my music in iTunes when Apple is no longer making high capacity ipods, I am absolutely thrilled that I can now download ALL my songs onto my 256 Gig SD card and have my music with me at all times. All that AND an IR blaster! I am good for a while! Hope this review is helpful and that if you purchase the phone you will be as pleased as I am.

I bought this phone after my Note5 died unexpectedly. I was between this and the Pixel XL, but decided on this one based on the expandable memory and removable battery. The camera is impressive for what I use it for and having the option of two cameras is a nice addition. I have been using it for about a month now and I have few complaints. The few being that you are very limited when it comes to cases and due to the screen being beveled on the top and bottom screen protectors do not want to stick very well. I decided after breaking a very expensive glass screen protector in less than three days to go with a traditional one and it has been fine. Also, the Speck Presidio fits the phone well and adds little bulk.

This phone is great for audiophiles. The second screen is genius. I switched to this phone from the failed note 7 and I can say this phone is a much better option. My only complaint is, the home/power button is on the back of the phone.

This phone checks all the box. Big screen, big battery (removable), SD card expansion, and great DAC. The camera is awesome as well. Battery life isn't as long as I'd like, but the removable battery and quick charge capabilities makes this easier to live with.

After having researched possible replacements for my 3 1/4 year old Samsung Galaxy S4, I decided on the LG V20. The 4 factors that led me to this choice are Android 7.0, the dual rear cameras, the overall build and the 3200 mAH replaceable battery. I like being able to replace the V20's battery when the time comes when the original battery no longer performs or holds a charge efficiently, just like my old Galaxy S4. After having used this phone for about a month, I am very happy with all the features & performance of my LG V20. With the addition of an external Qi-compatible USB-C type receiver, my LG V20 can now utilize wireless chargers!

The second screen is very helpful and phone is super fast. Battery last all day with medium use. Charges really fast and screen is the perfect size.

Got this phone as a gift for a family member.. Best gift ever.. Worth every dollar. This product has great camera and sound quality. It is also light weight and has many features. Would definitely recommend to to a friend.

This was a replacement for a Galaxy Note 7. Very similar in speed and features to the Note 7 but the added bonus of being able to replace the battery and a flat screen that allows for a glass screen protector. Great phone

This phone has excellent features. The top screen is a great feature for easy viewing and access. Love the screen size and thin profile. Overall a great quality phone. May be better than the Samsung S7 in some ways.

If you like the look and feel, a bit less elegant and more computer, and like to listen to music rendered in the highest fidelity possible, and enjoy managing the settings on the camera to get great shots, this is for you. Still as good or better then the G6 or S8. But you've got to put the work in to get the most out of it. I love it. Streaming Tidal using Sennheiser headphones is a transcendent experience. Love the TV remote too!

i purchased the v20 for the screen size after 4 years of using a samsung note 3 which even though its old never froze up on me like this phone does with certain apps i wouldnt recommend this phone over a samsung nor i phone because of the freezing issues

Camera is excellent, voice clarity is amazing and long battery life. So far the V20 has been all it was supposed to be.

The phone was decent. I think mine was defective. The camera was good. Screen was nice. My device though had horrible lag. The worst I have had on a device. Also the battery was bad. The phone was always in the charger.

I upgraded to the V20 after my V10 crashed. Geek Squad Protection gave me a gift card to buy the newer version. I like the new features of the V20 not available in the V10. You can change the screen to black and white to reduce blue light when reading before bed. Better controls for mobile data usage. Fast charging with USB-C charger.

Very fast. Love having the expandable storage and removable battery.

Phone display and camera are great as is removable battery and large SD slot. I am having problems with fingerprint sensor and turning phone off/on.

Had a iPhone 6 Plus, and decided to give Android a try again. Originally wanted a Pixel XL, but it's out of stock everywhere. So, I decided to get the V20 instead. Glad I did! The dual cameras are great, and so is the larger screen.

Pros. Expandable memory and removable battery. Cons. Not water resistance