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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 711 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the FRĒ Case's excellent protection and water resistance, frequently praising its durability and ease of use. However, some users noted concerns about sound quality being muffled and the built-in screen protector's susceptibility to damage. The case's bulkiness and price point also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 711 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. It isn't bulky, like other cases, but still protects your phone. I have never had a problem with any of the LifeProof cases I have had over the years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned several Pre cases. It gives your iPhone full protection! No more scratches on the screen! No worries about dropping it. And it’s totally water proof!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Case is not bulky, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love lifeproof cases because I am always traveling and never have to worry about dropping my phone, taking it in water and using the camera while going at a fast speed

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They could do better...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start with the basics... this case does everything it advertises... water proof, drop protection, and (decent) dust protection. However, it scratches easily (back and front), impares hearing (people sound incredibly muffled), and inhibits audible avatar use in messaging. If none of these points are important to you, go ahead and buy. As for me, I am strongly considering an alternate case (especially since the new iPhones come with a decent level of water resistance).

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there BRMW,

      Our apologies that this FRĒ series seems to be struggling with your iPhone's audio signal! Occasionally, this can happen due to the tough protective barriers on the case, but luckily, our friendly representatives know exactly how to clear things up. Just give them a call at 1-888-533-0735, and they'll be happy to help with some troubleshooting!

      In terms of the cosmetic casualties, while scratches won't impact the overall levels of protection, we definitely understand why you would want your protection looking sleek for as long as possible. If this issue becomes too frustrating, please feel welcome to reach out to us, and we'll gladly set you up with a smooth new warranty replacement!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Does what it says it does

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek. I’ve had no issues with it. It’s completely waterproof and I’ve dropped my phone a lot and the case has protected it from any damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely protective case! Not bulgy, cute color. Dropped my phone numerous times, not one scratch. Taken phone underwater, no seeping through.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Great for coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the case. It’s slim enough and not too bulky. My only issue is I have a small rainbow effect between the screen and the plastic cover.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case fits good and great protection. Tested well before i used it and still going strong. Had a few drops and no damage to case at all yet.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this product if you want to provide excellent coverage on your smart phone. Waterproof dustproof drop proof great product

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    LifeProof - a fitting name.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases are so good that this is the second one for my iPhone Max XS. My iPhone literally looks and performs just like new (as of 12/2021) because of these cases. An excellent investment for a fairly expensive piece of technology such as the iPhone. I’m not too sure if there is anything better on the market, but LifeProof has been my first choice for the last several iterations of iPhone that I’ve had.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very good not too bulky great protection for my phone ... this case color gets dirty very easy but I knew what I was get into

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the first one. It was flawed. The second one went together great. Tested well. Fits iPhone great. Safe from incident.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector, Sound quality

    Rated 3 out of 5 stars

    Water use only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I enjoy the added protection of the case, too include it’s underwater capabilities, I dislike the plastic screen protector as it doesn’t sit to my screen properly. It’s hard for others to hear me; they say I sound muffled or distorted. If I don’t have some type of Bluetooth device I have to take my phone out of the case to be heard clearly. I’ll be returning it for possibly the lifeproof Nuud case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there CantSeaMe,

      Sorry to hear that this FRĒ series is struggling with a few practicality problems! It sounds like that FRĒ case might be slightly misaligned, which is causing some issues with audio and touch sensitivity. Our friendly representatives would love to straighten things out with some troubleshooting tips, so please don't hesitate to call them at 1-888-533-0735. They'll get you back on track to stellar security in no time at all!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LifeProof cases are great. Tough and waterproof. Screen protector bulid into the case seems flimsy, but always protects the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Indestructible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the lIfeproof brand. It last through the worst you can throw at it. Never had a problem with it and it great under water

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    The good and the bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the iPhone X and the life proof case is good for when you drop it but not if you workout. It should be waterproof but every time I workout, The pictures I take will be very blurry and even after washing the case, they continue to be blurry and I have to get a new case. I just bought a different brand yesterday and I am going to try that and see if it’s any better than this. In general, it’s a good case unless you workout and could possibly sweat on it.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear about your frustrations with that FRĒ case! It's definitely odd to hear that your pictures have been turning out blurry. If any grease is building up on those lenses, that could be leading to the fogginess. That being said, if cleaning those cases hasn't been helping, please don't hesitate to use our amazing warranty. Give us a ring at 1-888-533-0735 or file a claim right on our website!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a loyal life proof customer for years. I love these cases. They protect my phone all around and are light.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Have used these cases for years they protect the phone very well. Very waterproof

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    LifeProof is a great all purpose case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LifeProof is the all ultimate all purpose case! It’s thin and light. It protects your phone from the elements.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case on sale and it is perfect for my phone. I love the color and way it fits my phone.

    I would recommend this to a friend
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