Customers recognize the Fre Protective Case's excellent protection and water resistance as significant advantages, frequently praising its ease of use and snug fit. However, some users express concerns about the integrated screen protector and the case's impact on sound quality during calls. A few also mention the price point as a potential drawback and some issues with the charging port cover. Overall, the case receives positive feedback for its protective qualities but has some areas needing improvement.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 375 reviews
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Durable
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Strong able to protect. Very easy to install. This case has lasted until now.
I would recommend this to a friend
Cons mentioned:
Charging port, Price
Rated 1 out of 5 stars
Terrible, back to Otter Box I go!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I rarely take time to write negative reviews on products, but this case is so bad I felt the need to. I always had the Otter Box Defender case for my iPhones, but when they took away the built-in screen protector I decided to try this Lifeproof case. Well that was a mistake.
First off, this case is expensive at $90 so I was expecting good quality for the money. Nope, first time I dropped it (only from about 2 feet off the ground), it got scratched up to the point where it was rough to the touch and snagging on fabrics. The case has very little rubber on it, so it’s very slippery and not durable at all. The charging port cover ripped just after a few says. Because the case is supposedly waterproof and everything is enclosed, the speaker quality and microphone quality is horrible. If you are playing music, the phone has an annoying vibration.
Please do yourself a favor and don’t waste your money on this case! I purchased the Otter Box Defender case once again (with a separate screen protector,) and am very satisfied. I was worried about the separate screen protector, but so far so good. It has a lifetime warranty for the life of the device, so I shouldn’t have any issues.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about the damage to your FRĒ case! We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. In the meantime, we do have a great warranty, so feel free to call us at 1-888-533-0735, and we can get you a replacement case.
Best, LifeProof Customer Service Team
Cons mentioned:
Screen protector
Rated 2 out of 5 stars
If you need a waterproof case quickly this will do
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The specific case I have is not as good as the case I had for the iPhone 6. Camera lens area is always smudged somehow, I have to wipe it with a cloth before I take any picture, the slightest smudge will blur the picture. There is something wrong with the screen protector part because it’s as if there’s moisture but I’ve taken it off several times and cleaned my phone and the screen protector but it won’t go away. This causes issues with touch sensitivity for the screen, sometimes it doesn’t register my finger. If you can wait, order a better case, it’ll be worth the money.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi, Kenny!
We're sorry to hear about the frustration you've been experiencing with your FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "moisture" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. While you're cleaning that screen, we'd also recommend wiping down the camera and lens cover as well. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect. If you're still having trouble after giving this a try, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best, LifeProof Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
I’m impressed
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have always made sure I had this case before I actually got my iPhone, so it would have great protection right out of the box. I have always had a Lifeproof Fre case on my previous iPhone’s and even though my iPhone slipped out of my shirt pocket numerous times, when I would be running or bending over (sometimes even on concrete),it never sustain any damage, not even a cracked screen.
I would recommend this to a friend
Cons mentioned:
Price
Rated 5 out of 5 stars
Solid case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Solid case light weight and durable. Price is a little high but worth the investment.
I would recommend this to a friend
Pros mentioned:
Protection, Water resistance
Rated 5 out of 5 stars
Great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It has served great for my son water proof shatter proof and all around protection
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Durable
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is light weight and protects 100% of the phone! Great value for the price!
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Great Protection
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This phone case offers great protection and it’s very durable. It’s easy to install.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Phone case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Lifeproof case has saved my phones in the past - it’s well worth the small cost to save the phone and screen. While I went with the black, there’s a good choice of colors which makes my daughter happy as well - phone cases seem to be a fashion item and she’s got a full drawer of cases, much like the clothes in he closet! Big hit with the family
I would recommend this to a friend
Pros mentioned:
Protection, Water resistance
Rated 5 out of 5 stars
Nice case that is waterproof and drops.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice case that is waterproof and Protects against braking from dropping the iPhone.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great protect your phone!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was so glad to fine this case for my phone. I had a life proof case on a previous phone and when I took it out of the case three years later it looked like a new phone. I do a lot of work outside and I like that this case does not let any debris between the screen protection and the phone. I do not notice any lose of fiction with the phone it the case either.
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 5 out of 5 stars
The only cases I buy.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great cases. Just this reiteration for the iPhone 11’s toggle for going to silence mode can be switched too easily and doesn’t hold in one or the other as well as it should. The cover for the power connection is a nice change as I don’t think it’ll snap off ever as the old hinged door and valve sometimes did. Either way, best warranty, and customer service.
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
Not crazy about this case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had very high expectations considering how much I paid for this case. It is difficult to get in and off phone. If you don’t put it on just right it places your phone in silent mode and you have to take out of case and pray you get it back in without turning it back to silent mode. The screens on front and over the camera lens are a bit hazy and it is hard to get the fingerprints off the screen. If I had not thrown away the important things like box I would probably take this back. I will likely not buy another product from this company. The pelican one bought buy my husband is much nicer and substantially cheaper.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about your disappointment with your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. That case should be allowing you to flip the mute switch with the dial on the side, so you shouldn't need to remove your phone to activate your ringer again. When you're installing your LifeProof, we suggest turning that dial a few times prior to putting on the back of the case, as that will help you to see if the mute switch is properly seated. We also suggest making sure that you're thoroughly wiping down the phone and case with a microfiber cloth to avoid any "haziness" with the camera.
If these tips don't help, please give us a ring at 1-888-533-0735, so we can assist you further.
Best, LifeProof Customer Service Team
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
Great protection with sub-par user experience
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have seen the LifeProof cases over the years on many different phones. My son has one, my wife has one, and now I do given I moved to an iPhone (from Android). Always, I have been impressed till now. Of course it happens on mine that the case screen protector gets what they are calling "newton rings", which, in layman terms, looks like there is moisture under the screen protector. I have tried everything to attempt to fix it. Low humidity, cleaning the inside surface.... and nothing fixes it. My phone is safe, but my user experience is sub-par for the price.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about your disappointment with your first FRĒ case! We greatly appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team through the link below, and we'd be more than happy to get you taken care of with a replacement case.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome case for being around water. Easy to put on and take off.
I would recommend this to a friend
Rated 5 out of 5 stars
great case
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case. Bought for my husband and lasted a long time!
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Perfect fit and finish!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Been a long time user and fan of the Lifeproof cases. Working in heavy construction I wouldn’t trust any other case to protect my phone. This case like the many others I’ve had, is the same high quality and I expect it to protect my phone for for the life of it.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Perfect fit easy to install great slim protector
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect fit easy to install great slim line protection
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Review
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pretty good in my opinion, havent used it for long. The buttons for the volume are really tough to press but I’ve dropped my phone a lot and it’s in great condition
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the fit of this case. It’s not too heavy or bulky. I haven’t submerged it, but I’ve already dropped my phone several times and its still holding strong. I like that it already has the cover for my screen and camera included. Huge fan of lifeproof products.