Customer Ratings & Reviews
- Model:
- 77-57187
- SKU:
- 6027822
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the Next Case's protective qualities and slim design. Many appreciate the case's snug fit and ease of use, along with its lightweight feel and improved grip. However, some customers expressed concerns about the case's durability and higher price point. A few also mentioned that the bulkiness was a concern.
This summary was generated by AI based on customer reviews.
Not sure..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber in the edge started coming off a couple weeks after I had it.
No, I would not recommend this to a friendNot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the phone too big in hand. Makes phone bigger like a plus. And is slippery.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi AgentF,
We apologize that you're not falling in love with the NËXT series style! While we do our best to streamline our case designs as much as possible, the security of your device is our number one priority, and we intentionally design our products to provide the best protection possible. Regardless, we'll certainly pass your feedback along to our design teams, and if you have any further questions, please feel free to call our friendly representatives at 1-888-533-0735. They're always happy to help!
Warmly,
LifeProof Customer Service Team
Not to good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The seals peal consistently, I wouldn’t buy it for the amount it cost..
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Daleby,
We are sorry that this Next case is peeling. This is disappointing and we absolutely want to rectify this abnormal dilemma as soon as possible! Thankfully we can easily replace your damaged case through our warranty. Simply give us a call at 1-888-533-0735, and we will get that lined up in practically no time at all!
Happy Holidays,
LifeProof Customer Service Team
Looks great, doesn't last long.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks, the rubber on the edges began to unglue.
No, I would not recommend this to a friendLifeProof Next case for IPhone X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $80 I thought this case would last a lot longer thank it did. The design is terrible. There is a plastic little tiny switch to turn the sound on and off your phone. You can barely get to it and turn it. It wasn’t worth the trouble. Also the case scratched very easily.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear stacey,
We genuinely apologize that your NËXT series seemed to struggle to work seamlessly with the iPhone mute switch! Typically, this sort of issue can actually be fixed instantly with some alignment troubleshooting. To start, we would recommend removing the case and re-installing it, lining up that function perfectly before focusing on the rest of the edges. If that doesn’t do the trick, just let us know, and we’ll be happy to help!
As for the cosmetic complications, while surface-level scratches won't affect the protective abilities of the unit, we completely understand why this would be disappointing. If this gets just too frustrating, our friendly representatives will gladly assist you with a warranty claim, so please feel welcome to contact them at 1-888-533-0735. They'll send over a sleek new replacement case in practically no time at all!
Sincerely,
LifeProof Customer Service Team
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this case 30 min after I purchased it. The toggle switch does not line up when u put the phone in the case so the case doesn’t even shut. And from the little time I held it there were fingerprints all over it. Waste of money. Save time and get the UAG
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi DFunk,
We're so sorry to hear that this NËXT case was having trouble aligning properly with your iPhone X, and that you felt returning it would be the smoothest course of action. Had you contacted us, our friendly representatives would have been more than happy to set you up with some troubleshooting tricks or even a warranty replacement. However, we also certainly understand your decision to go down a different path, and we sincerely hope that this experience does not turn you away from our protective options forever. If you have any future questions or comments, please feel welcome to reach out to us at 1-888-533-0735, and we'll always do what we can to help out!
Sincerely,
LifeProof Customer Service Team
Bad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 3 months before it broke. I’m a long time life proof user & love the products & customer service! I went back to the Fre case which is more durable & long lasting.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Nature,
Thanks for being such a longtime fan and friend of LifeProof! We apologize that you were feeling slightly let down by the NËXT series, and had you contacted us, we would have been more than happy to send you a warranty replacement. However, it sounds like you have found satisfaction with the FRĒ series, and we trust that your device should be safe and secure for a long time going forward. If you have any additional questions, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you!
Warmly,
LifeProof Customer Service Team
Rubber Issues!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These come apart very quickly and though Lifeproof will warranty them, They still require shipping be paid. I have had 3 fail and my wife's failed also. Bought her the Slam though its not water proof.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi sdnkpowell,
We're sorry to see that you've been experiencing some bad luck with the NËXT series! While our cases are pretty tough, they aren't necessarily indestructible, and can sometimes take damage depending on what they're exposed to on an everyday basis. Going forward, we might suggest taking a look at our FRĒ series instead! Not only does the FRĒ provide waterproof protection, but it might just suit your lifestyle perfectly! If this sounds like a solution that you might be interested in, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you with this!
Best,
LifeProof Customer Service Team
Break apart within a few months of usage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months of light usage, the soft plastic “protective” border breaks apart from the hard plastic parts of the case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Troy68,
We apologize that the rubber border on this NËXT series has decided to split! Our awesome representatives will be more than happy to restore that stellar security with a warranty replacement, so please feel welcome to call them at 1-888-533-0735. They'll hook you up with a brand-new case - stat!
Cheers,
LifeProof Customer Service Team
Breaks apart within a few months. Do not buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months of light usage, the soft plastic “protective” border breaks apart from the hard plastic parts of the case.
No, I would not recommend this to a friendExpected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like how wide the cover is. Makes it harder to hold phone in hand. Doesn’t provide for screen protection. Clear back looks to scratch easy. Returned item.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Madmom,
We're sorry to hear that this NËXT didn't end up jiving well with your style! We'll be more than happy to pass your feedback along to our product design team for future consideration. We sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any other questions going forward, please feel welcome to call our wonderful representatives at 1-888-533-0735. They're always delighted to provide assistance!
Regards,
LifeProof Customer Service Team
Worst iPhone cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have always had Lifeproof covers and for the first time ever this one is awful. Broke within 6 months!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there LaLola28,
We're terribly sorry that this NËXT series broke after only six months on the job! Our awesome representatives would love to smooth things over with a warranty claim, so please feel welcome to call them at 1-888-533-0735. They'll hook you up with a brand-new case in a matter of minutes!
Sincerely,
LifeProof Customer Service Team
Not very well built
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case constantly falls apart around the rubber bumper. Poorly built for a $80 case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Thecloser,
Similar to our bowling skills, we like the NËXT to keep the bumpers around, and we apologize that your current case doesn't seem to be holding up to this standard! Not to worry - our awesome representatives will be happy to hook you up with a resistant new replacement that we trust shouldn't give you any such trouble going forward. Please feel free to give them a call at 1-888-533-0735, and they'll process a warranty claim - stat!
Best,
LifeProof Customer Service Team
Started coming apart after only three months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber bumper on the outer edge started coming off after about three months.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Dmhead, We're bummed to hear the outer edge of your case is coming apart. The LifeProof Lifeguards are on duty and ready to dive in for the rescue, just give them a call on their direct line, 1-888-533-0735 and we'll breathe some new life into your NËXT with a replacement. Happy Holidays, LifeProof Customer Service Team
The Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst case ever created, Do not buy this garbage product
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi WhoDat,
We are truly sorry that the Next case let you down somehow. We would like to get more details to see if we can help out and give you a more typical LifeProof experience. Please feel free to give us a call at 1-888-533-0735 and we will gladly assist in any way that we can.
Happy Holidays,
LifeProof Customer Service Team
Terrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought several of these and they all tore up. Save your money!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi gdseymour, Yikes! We're sorry to hear you have had a frustrating experience with the NËXT case. We'd love to grab more details about what is happening to the LifeProof and get you a brand new warranty replacement that is sure to last. Just give our friendly representatives a quick call at 1-888-533-0735 and we'll set that up for you! Happy Holidays, LifeProof Customer Service Team
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t protect phone, it’s not very durable. Don’t buy
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Sara,
Yikes - this doesn't quite sound like the happy ending that we envisioned for that NËXT series! We apologize that your current case seems to be running into trouble, and our friendly representatives would love to grab a few more details to see how they can help. Just give them a ring at 1-888-533-0735, and they'll gladly further assist you with this!
Sincerely,
LifeProof Customer Service Team
Bumpers don’t last!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the bumper around the case fell off! Terrible construction
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey BigChi,
Our deepest apologies that the rubber borders on your NËXT series suddenly decided to abandon the cause! Not to worry - our awesome representatives have got you covered. Please feel welcome to give them a call at 1-888-533-0735, and they'll straighten things out in practically no time at all!
Sincerely,
LifeProof Customer Service Team
Great Case but has a Flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought the case, I fell in love with it, but it came with one major flaw. The button to allow the phone to be put on Vibrate is covered in the case. So to have the ability to vibrate your phone you would have to take the phone out of the case. This is a major issue for me as that is the most used switch on all on my iPhones. If that doesn't bother you, then this is the perfect case as it shows off the new glass feature while also giving you a colored band, it also is very durable and protective.
I would recommend this to a friend- Cons mentioned:Case quality
Garbage. Last lifeproof product I ever buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had Lifeproof cases throughout the lifespan of my last phone. They would last 6-8months before the rubber had all worn away and completely torn off the sound switch - making it no longer waterproof. 6-8months was a little annoying and you’d fill out paperwork, pay $5 shipping, and wait two weeks - but at least they were good about replacing the case over and over without a fight...for a while. Supposed to be “free replacement cases for life” (hence the $100+ price I paid). 2 years into the phone, they had run out of replacement cases and it was “sorry about your luck”. They told me they would offer me a discount when I upgraded my phone and needed a new case. After some lengthy customer service conversations - they did offer me a discount on this case, because of my past experiences. Problem is - the discount didn’t even come close to the lowest prices I could find online. Again “sorry -that’s the best we can do”. Now for the specifics on this case: people who are giving good reviews - look at their dates. I guarantee that tide is going to strongly turn over time. Yes the case looks nice when new, without up close inspection anyway (although they tell you it is no longer waterproof). Near the charge port, where the two pieces of the shell merge, one side is so thin and flimsy - that it doesn’t seal completely to the other side of the case. It leaves a 1mm gap for water or whatever else to get in - right by the charge port- where you need the most protection. As someone else pointed out - the rubber cap for the charge port seems flimsy and I doubt it would hold up for very long. The biggest problem however, is the rubber “seal” all around the front face of the phone and the sides. At one month in, it was stretching out and coming loose all over the place. I can’t believe I spent $1000 on a phone - and I’m positive no one is more delicate with theirs than I am. I’m also a professional product designer. It’s not me, I assure you. Design is ok, but this is a very poorly engineered and manufactured product. It’s going to be big problem for Lifeproof, I would guess. I’m not even messing with their trade in program this time, unless they want to send me 10 units at a time - because they will each last for 1 month. Nah, not doing that either - too wasteful. Getting a refund and going with a different brand.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there RegularJoe,
Thank you so much for your extensive and candid feedback! While we certainly understand your frustration at our discontinuation of your previous case, the limited lifetime warranty does have a few restrictions, and keeping pace with the device manufacturers is definitely a big one. Just as the future unfolds with the latest and greatest models, we too must follow suit and place our resources in support of the products leading the charge.
We genuinely apologize that you felt that each of your cases didn't last as long as you expected - we don't specifically design our products to be indestructible, as their main purpose is device protection. As long as the phone is safe and sound, we always call that a win and typically follow up with a warranty replacement, if the option is available. Our friendly representatives are happy to do what they can to keep the protection at peak levels for as long as possible!
As for your NËXT case, we're sorry to hear that it's not exactly what you were looking for to protect your iPhone X! The NËXT series is perfect for those who feel comfortable with the built-in water resistance of newer devices, and the case continues to keep the phone safe from intense drops, dirt, and snow. If, however, your heart is set on waterproof protection, we do still carry the FRĒ series case for the iPhone X. Feel free to check it out by following the link below, and if you have any additional LifeProof questions, please don't hesitate to reach out to us at 1-888-533-0735. We'll always do what we can to provide assistance!
https://www.bestbuy.com/site/lifeproof-fre-protective-water-resistant-case-for-apple-iphone-x-night-lite/6146100.p?skuId=6146100
Sincerely,
LifeProof Customer Service Team