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Customer Ratings & Reviews

Linksys - AC1600 802.11ac Smart Wi-Fi Router - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 497 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 497 Reviews
  • Rating: 1 out of 5 stars

    Defecive Ethernet Cable, USB port lost power

    Posted
    Paddler4x
    • My Best Buy® Elite Member

    I've read a lot of the reviews and agree with many of the negative ones, while some are just not accurate. This Linksys EA6400 / AC 1600 was to replace a similar Netgear N600 WNDR3700 (Rev 1# that is now only working in 10/100 mode instead of the faster GB mode. Out of the box the included blue Ethernet cable did not work, had to use the one from my Netgear. Attached a desktop USB 3TB HD to the Linksys USB port and during a file copy to it, power was no longer going thru the router's USB port, Error 0x80070037; the specified network resource or device is no longer available. My HD is connected to a battery backup UPS and have never had a power issue with it. Plugged it back into my Netgear rounter and have not had any problems since. The Best Buy salesman stated this is one of the newest models from Linksys, this was a false statement, its at least 2 years old based on the document copyright stamp. As far as other reviews, I noticed a huge decrease in wireless coverage compared to my 4 yr old Netgear with all factors remaining the same. Yes you can configure the guest account with a password, it comes with one and was able to change it. The Linksys mobile app was free and worked fine. Some of the other avail apps were either no longer avail and the one #I forgot the name# that allowed you to control access to the USB connected HD, well there was a fee for that - I agree just not right as was the case with the parental control app, a feature that is listed on the box of this router. Overall, very disappointed in the quality of this Linksys AC1600. The one advantage Linksys provides over other manufacturers #not including Cisco that owns Linksys) is the 1 year warranty with 90 day free phone support instead of 30-day. There should be free lifetime support of the product like there used to be. I am returning this router to BestBuy and will shop for a new one early next year. MY TV, BD player, cell phones, iTouch all work okay with the Netgear, as does my HP laptop. Just wanted to take advantage of my HP's faster AC wireless module, something my Netgear does not support,

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Insufficient Parental Controls

    Posted
    JoeUser9627

    While the router setup and performance as a router was sufficient, the parental controls are not even close to what I would deem a bare minimum. I did try to get this particular part setup and running, but was underwhelmed from the beginning. The only things it had listed were the ability to block access at certain times, and you could input websites you didn't want to allow access to. Really?!!! Would this mean I would have to visit all of them to figure out what to include in this list? There was an indication that I could BUY ($2.99) an app for smartphone access/control. Again - Really!!! I thought such support would be included. Some quick searching online, and I was able to see screenshots for Netgear routers that offered far-more elaborate controls, e.g. a low-medium-high type of blocking action. All the other specs were comparable. Returned this router, bought a Netgear (R6300), and have already configured it to my satisfaction. The Linksys people may write back to indicate they have similar features, but if so, they weren't obvious in the software and to indicate that I had to buy an app to do this is unacceptable. Bottom line: if you are looking for parental controls, skip this router and go with the Netgear instead.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Product Expert

      Hi Joe,

      Your review about the Linksys AC1600 router is highly appreciated. We also respect your decision. We'll take note of your feedback and will make sure that the Team will work harder to improve our products.

      In the event that you want to own a Linksys device again, you can always count on us. Just contact us via email at LinksysCares@linksys.com.

      Regards,

      Linksys Support
      support.linksys.comLinksys

  • Rating: 4 out of 5 stars

    Initial issues resolved

    Posted
    Jim55
    • My Best Buy® Member

    When I initially hooked up this router, my connection dropped off for a couple of minutes periodically on both the 2.4 and 5 GHz bands on multiple devices. I made one call to customer support instead of returning it and they had me hard set the channels for both bands. I did not think it would work, but I have not had trouble since. The speed has been good. I set up a plex media server and use it with multiple phones and tablets, a couple smart TV's and a smart DVD player. How well it works seems to depend on the quality of the device playing the media, not the router because on the newer devices, things work very well. I can even access the media server from outside my house. That is limited only by my DSL upload speed. I wish the app had more features. It is nice to monitor what devices are on my network from outside my house, but I would like easier access to the external USB device I have attached. The Plex media server fixes some of this issue, but there are some things I cannot do with Plex that I would like to be able to do and the seemingly simple external drive access setup didn't work for me. Inside my house I can use it no problem, but outside my house I have not been able to use it. I could have tried longer, but it wasn't trivial. I shopped around for a new router for a long time, and overall I am pleased with my choice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast, Easy... and FAST.

    Posted
    fendermatt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Routers are one of those product categories you don't think about unless it's not working correctly... And I went through a few before landing on this Linksys AC 1600 Wi-Fi router. Prior, I had been going through configuration issues, DNS issues, or problems where the wired connection would work, but the wireless would drop. With both my wife and me working for big companies from home, it was a big issue. It's important to note that while this won't increase the max data rate from the ISP *to* your home, accessing that data without a bottleneck, especially via your wireless access point, is essential. Also, your transfer speeds between the computers within your home network will be very fast, whether you're transferring large media files or not. Be sure to pair this with a gigabit-rated port extender if you need to add physical ports. The push-button Wi-Fi Protected Setup works great, and the AC standard, paired with my new iPhone 6, makes a huge difference in browsing speeds. You might be able to get away with a dual-band N600, but I recommend going AC- it's cooler. (see what I did there?)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Use of USB 3.0 Device Causes Massive Speed Drop

    Posted
    Type40
    • My Best Buy® Member

    I purchased this router on Black Friday. The overall specifications are fantastic and I especially liked the fact that it featured a USB 3.0 port. Unfortunately, after I added a USB 3.0 external hard drive to the USB port, speeds on the 2.4 GHz frequency plummeted to 10 Mbps. Additionally, wireless users in my household found that connectivity would drop-out for no apparent reason (even after the hard drive was removed from the router). The wireless range in my house was mediocre at best. After a little research, I found that there are potential problems with all wireless routers that have active USB 3.0 ports (try searching for 'usb 3.0 router noise issues' to find out why). It seems that some routers overcome the RF noise caused by USB 3.0 better than others. My experience is that the Linksys EA6400 does not deal with the problem very well. If you are considering this router to double as a NAS server, you might want to consider something else. I have since returned the router.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible experience

    Posted
    AFschizoid

    After my netgear wndr3300 started giving me issues a week and a half ago(around 6Dec14),i decided to try upgrading from wireless n to ac. After looking at the costs of ac routers decided to give this one a go since it was on sale. It worked great for a week days after getting it delivered but then it started power cycling repeatedly. OK, I thought, I'll factory reset it and see what I did wrong. And throughout that night and today, total of about 14 hours, I kept saying that because after setting it up, within half an hour after resetting it it would start cycling again. I went through the Setup wizard, then configured it myself, tried changing the mac address, different cables, ethernet cable only, wireless only, and nothing would help. I won't be getting another linksys, especially as they're owned by Belkin now.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as good as expected.

    Posted
    Bigdog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My old router quit on me, so I was in the market for a new one. This seemed like a good combination of price and product. I followed the instructions exactly but I had trouble setting this up right away. Definately for me was not pnp. After 2 rounds with customer service both online and on the phone, I was given a solution that worked finally. Since then I have not had any trouble with my router letting me have access t the internet, at least on the computer. The other problem / issue is with the wifi. It is a lot less powerful I guess in its broadcast than I thought it would be. To be fair I live in a large apt complex, so there is a lot of competing signal in the air. So I could be getting interference from that, or maybe my tablet just isnt great with its wifi? Who knows, anyway so far the router is fine. Oh one other thing, just a fyi, it does heat up quite a bit so keep in a cool area.

    I would recommend this to a friend

    • Brand response

      Linksys Product Expert

      Hi Bigdog. We appreciate your time in writing this review. We're glad to know that the router is doing fine in your place. Since you've called our technical support team, we are positive that this has been taken care of. With regard to what you've mentioned that it does heat, allow us to check on it. You may email us at LinksysCares@linksys.com with the link back to this post.Linksys

  • Rating: 5 out of 5 stars

    replaced 1st gen N Band router, glad i did

    Posted
    TimfromMaine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My previous DLINK n-band router was contstantly dropping devices, forgetting ip address assignments....it was a nightmare. I upgraded first to a dual-band but found every once in a while a similar issue. So i beefed up and upgraded to a full tri-band unit , this has been a blessing, reliable, easy to set up, and i can trouble shoot from my smart phone. I'm a above average user, basic understanding of networking, by no means an engineer. Running nearly 35 devices wirelessly including VOIP, dish media satellite, tablets, computers, printers, ps3, smart tvs, etc. This unit has handled the job perfectly with No complaints!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Router and Awesome Parental Controls

    Posted
    Pete26

    If you are parent looking to control your kids' internet access buy a Linksys. I tried a Netgear first and had to return it because it had no ability to restrict access by device. Linksys does. Set-up was a breeze, up and running in minutes. Parental controls a snap. Web-based control dashboard I can access from anywhere. iOS and Android apps so we can control it from our phones. Now I can easily maintain a daily schedule for each device when it is allowed to access the internet. At precisely 9:03 the night I set it up the kids come running up to me...."Daddy, there's something wrong with the wifi...we can't connect." No, my darling children, there's absolutely nothing wrong with the wifi...it's working PERFECTLY!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Reliable, fast, and easy to set up

    Posted
    atalantaviii
    • My Best Buy® Elite Member

    I wanted to upgrade my exising Linksys router to one with Wireless AC and dual-band capabilities, and initially chose a NetGear model that was personally recommended by a store associate. I had problems with the wireless connection dropping internet, so it went back in less than 1 week. Since I had a good track record with Linksys (had 2 previously) I went with this one, and am extremely happy I did. First of all the setup was super easy. I also was happy that this one, like my previous ones, was wall mountable, as the NetGear was not. The Wi-Fi Protected Setup is a quick and easy way to connect devices. The overall increase in speed is very nice. The wireless internet has been reliable. I expect another great an long relationship with this product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Speeds / Horrible Range

    Posted
    Sickboy84
    • My Best Buy® Elite Member

    Had to replace an old Linksys E3200 after 3 years because it started going haywire. The range on that old router was excellent in our 2 story home. Decided to stay with Linksys and purchased the AC1600 on Monday. The speeds on the new router were excellent, unfortunately, the range was atrocious. Odd how my old router had a better range than the new one. Wonder if that is why the router was on sale for $89 from $149. Returned it to Best Buy today and purchased the ASUS RT-N66R Dual Band N900. So far the speeds are just as fast and the coverage is excellent. Also, ASUS has a 2 year warranty on their routers unlike Linksys and NetGear which only give a 1 year warranty.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Product Expert

      Hi Sickboy84,

      Thank you for sharing with us about what happened. It's sad to know that the device has already been returned. However, we understand and respect your decision. Should you decide to own another Linksys, feel free to email us at LinksysCares@linksys.com for any technical assistance you would need for the device.

      Regards,

      Linksys Support
      http://support.linksys.comLinksys

  • Rating: 5 out of 5 stars

    So far, so good

    Posted
    JoBlo

    I bought this router on black friday. Had it out of the box, plugged in and operating our household network in about 20 minutes. I have a smaller tri-level home and there are no connectivity issues anywhere so far. The online tools are nice including the parental controls. I had one small issue connecting a smart tv. For some reason it wouldn't connect on the 2.4 ghz frequency but it had no issues connecting to the 5 ghz frequency. It might be that I already had about seven devices hooked up to the lower frequency, but I'm not sure as they weren't all in use. It was a non issue.

    I would recommend this to a friend

    • Brand response

      Linksys Product Expert

      Hi JoBlo,

      Allow us to help you with the challenge that you have with connecting your smart tv. Please make sure that the wireless network name of the 2.4 and 5 GHz wireless networks are different from each other. You can also change the wireless channel from 3, 6, 9 and 11. For further assistance, please shoot us an email at LinksysCares@linksys.com with your contact information, location, a link to this review and your username.

      We are looking forward to assisting you.

      Regards,

      Linksys Support
      http://support.linksys.comLinksys

  • Rating: 1 out of 5 stars

    Worked great for 4 months...and then not

    Posted
    hartleystudio
    • My Best Buy® Member

    This router was super easy to set up and we were up and running in like 15 minutes. The range was not as great as with our old AirPort Extreme but it was fine for what we needed and I like the parental controls. This router worked great for 4 months and then it stopped sending IP addresses to several of my devices (my thermostat and printer). Nothing we did would fix the problem. Eventually, I called customer service so many times that they offered to replace the router...which was, and continues to be, a huge headache. I'm not confident that the new model will work any better.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works as advertised

    Posted
    AugAceP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I was looking to replace my older b/g router and was looking for one that had guest access internet capabilities. This one does, and it was on sale, so it was a no-brainer. The only issues I have had are that it seems to have overheating issues. I made sure to move the router to a location that is well-ventilated and had nothing blocking the bottom vents. The other issue is that to use all the functions this router provides, you need to directly connect your internet to this router. That is a problem for me, as I have to use the FiOS provided router. Otherwise, I am pleased with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Don't hesitate - just buy it

    Posted
    Steven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This router solved all my connection problems instantly. My old router was about 4 years old and just did not have the strength to maintain my connection. I was losing connection daily and got tired of doing restarts or calling my cable provider who I thought was to blame for my problem. It turns out that all I needed was a new and upgraded router. Set-up was easy and signal strength is great, even in the basement where I previously needed a wifi booster but no longer need it. I reviewed lots of routers and I'm definitely glad that I settled on this one.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Security cameras volatile

    Posted
    WHATRTHEODDS

    Router was nothing to set up; but when it came time to configure for security camera's, Best Buy and Linksys service were horrible. They are the entire reason for the downgraded review. I am not a techie but figured how to get a static system by configuring the wireless set up when neither of them could. I was 24 hours from returning this thing because the wireless connection kept dropping. Changed both 2.4 and 5.0 channels and width, reselected any field with the word "auto" to a "static" field. Now the cameras work without dropping.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sleek and Fast

    Posted
    dvinni
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was somewhat bummed out when I opened this up and noticed I couldn't hook my directional antenna up to it. However, I was extremely surprised that once it was all set up that I didn't need my ugly directional antenna anymore. I love the fact that I can monitor the router through an app for my iPhone. Not only does this has sleek styling, it also performs very well. The user interface is easy to navigate and the GUI interface is very modern. I also like the fact that I now have a terabyte of my own cloud storage with my $69 dollar USB 3.0 external drive that is hooked up to the router.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead within 4 months

    Posted
    Kevin40299
    • My Best Buy® Elite Member

    The interface is suppose to be more user friendly. I purchased this in December and spent some time learning the interface setting up multiple SSID's including guest access and port forwarding rules and it appeared to work pretty well. Much better than my previous models that I had to restart every week or so until month 4. 4 months after purchase the ports in the router died for no reason, no power spikes, no storms, just stopped working. Returning it to the manufacturer has taken about 2 hours of my time so far.

    No, I would not recommend this to a friend

    • Brand response

      Linksys Product Expert

      Hi Kevin,

      Your experience is very important to us and thank you for your time in reviewing this product. We're sorry to hear about what happened but we'll look into this situation in high regard. We'd like to review the steps that you've tried or if you have a case number from the support team, you may email it to us at LinksysCares@linksys.com. In the message, indicate your full name, email address, phone number, location, and the link to this post.

      We're hoping to hear from you.


      Sincerely,

      Linksys Support
      http://support.linksys.com Linksys

  • Rating: 5 out of 5 stars

    Excellent router

    Posted
    victord1999
    • Verified PurchaserVerified Purchase

    The speed and range of use throughout all three-levels of our home is phenomenal. We are a family of 5 (all having cell phones). In addition, we have multiple PCs, Macs, gaming systems, TVs and tablets. We regularly share the router at the same times throughout the day, without any lag time whatsoever. We're all very pleased with this product and would highly recommend it to others.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great improvement

    Posted
    pyromaniac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    There were so many to choose from but after reading and comparing all the features this unit was best suited for my use. I have a very old home with solid brick walls and our old unit had difficulty with sending a signal through out the house. I now can have multiple users on netflix and playing games on line with no signal loss. Instillation was a little tricky because it took my smart TV and computer a few tries before it would recognize the new signal but once we got up and running there have been no problems.

    I would recommend this to a friend