Customer Ratings & Reviews

We took a chance on this phone for my mother-in-law, who just couldn't grasp the full functionality of a Samsung smartphone. It was easy to start up the service with Lively, and the customer services agents that helped us were very helpful. The easy interface makes for a much better experience for my elderly mother in law. The phone has a great battery life and she is able to do everything she needs with it.

At first, my blood pressure was really high and I was getting really frustrated, as I don't care for this new technology, as I don't understand it.....With the help of my Grand Daughter and friends, asking lots of questions, I believe I more or less get used to this..... with the help of a friend, she found the 20's, 30's 40's and 50's songs of long been gone.....I took this down to breakfast and everyone enjoyed the music......this thing does everything except doing the dishes..... I love the texting, don't really care for Facebook, I will not be friends with anyone I don't know.....UNBELIEVABLE the people who ask me to be "friends!" All in all, the more questions I ask, the more I learn.....

5days to set up store clerk on help. Had to make and talk to three people to set up. And still not done.

I was helped by a very knowledgeable young lady. And the phone works very well.

I HAVE SET IT UP BUT HAVE NOT TRIED ALL FEATURE. IT IS FOR MY HUSBAND, WHO HAS LOW VISION. ILIKE THAT THE SCREEN HAS LARGE LETTERS, WHICH I HOPE MAKES IT EASIER FOR HIM TO READ.

Perfect smartphone for my 85 yo Mom! Screens are simplistic and functions are very straightforward for anyone to use. She absolutely loves the large font and screen layout and the video call feature is of course her favorite when talking with her great-grandchildren. The service plans are reasonable as well,

phone works great for what i need the service is also great i would recommend this phone to everyone

Bought this Jitterbug Smart3 phone to replace my Smart2 phone. Old phone was starting to have problems.

the sales dept was great-but-the phone was disappointing it froze( my fault ) up during set-up and on its return to Best Buy the salesman had to unfreeze it if it froze up that easily the elderly person who was to receive it would do worse playing with it i bought a flip to help alleviate confusing for the man but it turned out to be just as bad I am disappointed in the Jitterbug. this does not take in to account the 25 min wait for lively to put a person on the phone or the 2 hangups that occurred

When my wife's flip phone quit functioning because it was 3G we searched for a replacement and Ethen fixed us up with a great product with all of the features of a more expensive cell phone at a fraction of the price.

Gift for my mom. Waiting for her to activate. It looks like it will be simple to use.

very good for me as a Sr.Citizen. For the first time I can take pictures,text and will be learning to do other things. I do recomend this for other OLDER folks. The help line is a great service for those who need it.

Excellent phone for lesser tech oriented people w very good Lively customer service

Very pleased with purchase of Jitterbug 3. The young lady at Best Buy was very helpful. When Lively had a problem with accepting the activation she hung in there until she was successful. Then she patiently explained the features to me so that even this 92 year old understood. Other smart phones stump me but the Jitterbug 3 simplifies things.

Great Value and just what my husband was looking for once he retired and no longer had a company phone.

Really accessible for my grandmother! Glad she is enjoying her new phone without hassle.

Perfect for my 86-year-old Dad. He likes the large lettering, Home and Back button features.

I bought this phone for my 85 year old mother in law and it works great for her

This phone is easy to use, and to see.phone has all the people I want to call in it.

Great phone and features for a senior. Home screen layout was easy to manuver