Customer Ratings & Reviews

I purchased this for my sister. She lives alone and is a fall risk. She says it doesn't hurt her neck and is easy to charge. The set up and registering was very simple too.

Arrived on time. Easy to set up. Easy to use . Would recommend.

Great product. Purchased for my sister who underwent back surgery . The medical device helps detect falls and will contact emergency help if needed.

Bought for my mom as she is getting older and not as steady on her feet. She has used it twice, not related to a fall. Service calls me to let me know what is going on. Has given me peace of mind to know she can get the help/advice from a nurse when she needs it.

The first one I bought wouldn't activate. So I returned it to the store for a replacement, and that one wouldn't activate either! I spent over 2 hours on the phone with Lively's Activation Department between these two devices, and they said that both of the units were defective! Finally Lively was able to send me a brand new unit directly from them via overnight shipping that was already pre-activated and I've had ZERO ISSUES with that device what so ever! I don't know if BestBuy was selling old stock or what, but the boxes looked beat up and half opened, like someone had returned them before. I asked about this and was assured that because it was considered a medical device, they couldn't resell them if returned, that those devices would be returned to the vendor. I took them at their word, but maybe that was a mistake!

I bought this product because of me falling I live alone not good bi now feel safe thanks to lively and the people monitoring it. Thank you

First, the previous unit failed after about 1 1/2 years of ownership. After receiving the unit we tried to activate it with the help of Great Call. After five tries and five failed activations we found out, from Great Call that their network does not work and it cannot be activated. They are currently trying to pre-activate all shipped units from Michigan, which is the only state the network is working in. I have waited for them to ship a unit since ordering on 6/27 and paying for it on 6/30 for the unit. It is now 7/17 and they can give me no prediction on when I will receive it. Do not purchase this unit because you cannot activate it and use it.

My dad had a Lively phone and were looking to getting medical monitor for him. After looking at some competitors and even considered a device that works through his cellphone, I came across this device on Lively's website. The device has a better price than others and the monthly plan (the second tier) is very reasonable. The clincher was Lively's customer service, which is excellent! They are extremely helpful, patient and always make sure every step of the process completes as expected!

These medical alert systems are very useful here in our retirement community. I set them up as a volunteer for our local Neighbors Helping Neighbors organization and have set up over a dozen in the last few months. Highly recommend and the customer service is amazing.

I got 1st unit 12/31/21 & replaced 2 x's since then, last replacement i bought & delivery 3/7/24 . It needs replaced again today 12/2/24 all because they won't charge again. I am switching to Consumer cellular Ally unit now. Free $89 unit until tomorrow & just $25 monthly. Good by Lively

Still have not completely finished total enrollment due to confusing directions.

This is so nice. Customer service is great. Even if your not carrying your phone, and you fall, the emergency team speaks out to you and asks you if you need help.

We have not yet had to use this, but it does provide peace of mind with an elderly (yet very healthy) parent. It is monitored and someone answers the call button. There are choices for monitoring options, I did not choose the fall monitor. Best Buy service in Billings Montana is awesome!

I have been a GreatCall customer for 8 years and the only issue has been poor battery life on my past three devices. I just bought the Lively Mobile Plus and the Link App showing where my Mom is located is practically useless. I will be in error by 12+ blocks and shows her out and about 7-10 times a day when she hasn't left home. Supposedly the emergency operator will know where she is, but then why pay extra for the link app so we can see that she made it safely to her destination.

so far it is excellent I did not use it in a emrrgency situation yet

Purchased for my 83 year old mother who lives alone and needed something for emergency situations. Also purchased the "Fall protection" option with her plan.

I have had one just like it for 2 years. I would prefer it to be about half the size it is. However, I like the Lively company.

Dads. Necklace, work amazing, dad wears it 24/7 and works great.

Purchased this for my elderly mother gives her and I peace of mind even when I’m not around. I highly recommend this product.

Have this for my wife , mother and mother -in-law. It has worked great . Mother-in-law has fallen and it contacted everyone and they speak directly to you . You cannot beat this all agents in USA. Mobile take it with you .A life saver.