Customer Ratings & Reviews

We like the ease of use. I am a little frustrated with the battery life. Seems we are finding the battery at a critical level quite frequently. I am sure we will figure out a charging schedule to help resolve the problem.

Works well. My dad hit button by accident. Service reps were prompt and very caring.

Replacement, my old unit was not holding charge. My mobile unit gives me satifaction I can get help when needed. I am 79 years old and live alone.

The new model is lighter, less bulky, and easier to use. Also, with my membership very affordable. Lively service is excellent.

I purchased this LIVELY MOBILE 2 as a replacement for the original LIVELY MOBILE for my elderly mother. She had had the original one for a few years and the rechargeable battery wasn’t lasting as long. The second generation of the lively mobile is much sleeker and has a better design for placing it in the charger. Overall, I would highly recommend this device to bring you peace of mind for your loved ones who aren’t as stable on their feet… But still wish to have their independence.

Great quality, great service, great price. Thank you.

So far, this has been everything it's cracked up to be. It's light weight. I don't even know I'm wearing it around my neck. The charger was accidentally unplugged (my fault) so, naturally, the device didn't take a charge. When it began to lose power, I was notified by an announcement coming from the Lively Alert. I activated it online. Nothing could have been simpler and I saved a few dollars on the installation charge. This one will be a keeper.

Got one for both of my parents. Works fantastic!!!

Purchased this item for my Grandmother. The setup was easy and fairly quick. Usage instructions were easy to explain and understand for my Grandmother. I especially liked being able to purchase in the store and pick up the same day versus order online.

Takes quite a bit to get this registered then there are hidden fees. My bill went from $20 for two to $80 a month. Unfortunately they’re needed so I have to eat the cost. Wish they were more upfront on advertising.

I like the new Lively pendant. It is smaller and not as boxy as the previous model. I bought it for my mother to replace the old model.

This works perfect. Set-up was easy, testing it out was anneasy orocess. Responsiveness and clarity exceeded expectations.

As the title of the review says, this device has given our whole family extreme peace of mind concerning my 97-years-old grandpa. He is an incredible example of his generations resilience; still living independently and managing most of his 0.8 acre properties minor tasks on his own. Alas, as the years have marched on, he now walks with a cane and has demonstrated occasional balancing issues. Neighbors and family check up on my grandpa almost every day of the week, but there has always been that nagging sense of worry that my grandpa is going to lose his balance when no one is around and have a nasty fall. Enter the Lively Mobile 2. Not only is the utility and features of this device some of the best I have ever seen, but the device itself is clearly intended for use by older or differently abled individuals who may struggle with fine motor skills or use of modern technology. Everything about this Lively Mobile 2 is simple for day-to-day use. The functions of the device, including the fall detection lanyard (the best choice of wear for accurate fall detection) are designed for easy manipulation and use. The clasp of the lanyard is a clever magnetic male and female paring attached to a thick, comfortable lanyard cord that makes wear comfortable and easy. The magnet is perfectly tuned on the lanyard: it is strong enough to stay attached to the user even during bumpy and harsh moments like moving in or out of a car or wheelchair seat, but also with two handed gross motor manipulation to pull apart for removal during charging on the dock. The lanyard also has some elasticity to it so the device on the lanyard can simply be pulled over the head of the user rather than unclasping the lanyard. My grandfather and I have average, adult male circumference heads and we were able to pull the lanyard over our heads with eased. For those inclined or wishing to be more low profile, there is an included belt loop clip attachment. Just note, if fall detection is a goal of use with this device, the lanyard loop worn around the neck is the most reliable at detect falls. The Lively mobile 2 also encourages use in the differently abled who may have poor eyesight or be hard of hearing. The included charging station has a tactile and raised “device health check” button that allows you to check the full status of the device, with an audible and clear female voice announcing, “No errors detected, your device is ready to use and fall detection is enabled.” If all is well and you have the fall detection feature in your plan. What a huge relief for those who may not be confident with various flashing light status indicators and such! The charging base is USB-C connector powered and an AC adapter with USB-C connector is included, meaning this is fully ready for charging and resulting use! The device itself feels like excellent quality. It has a sturdy and high-quality exterior without weight too much as to feel like an aggravating weight on my grandpa’s neck. There is a tactile power button on the back of the device that powers the device off when pressed for 5 seconds or so. While powering off, an audible chime plays and the female voice says, “Your device is powering off”, allowing you to have that feedback if there are vision impairment issues or if this occurs accidently. I think an accidental shut down of the device is unlikely given the position and size of the power button, but it is good to know that there is a warning if this happens. When the device is powered on, there are flashing green indicators above a clear battery simple and connection symbol to give visual feedback that the device is indeed adequately charged and connected for use. The battery light while flash amber when the device needs charged and will flash red when it is critically low. The device’s voice announcer will also announce in a loud and clear voice, “Battery is low, please charge device”, when the battery is getting low. The device is IPX7 rated which means it is for all intents and purposes, water-proof! The way I explained it to my grandfather is that he can shower, get caught in the rain, or have the device above the waterline in the bathtub, but it is best practice not to soak or submerge the device for too long. I also explained to him that he needs to gently shake the lively device to get water out of the microphone and speaker grills to help with audio transmission and to wipe the device completely dry before charging it on the base. Showers, bathrooms, and bath tubs are statistically some of the highest risk locations in the home for a fall, so it is a relief to know that this device is good to go for my grandpa during this critical use case. Now, for the Urgent Response Button. This is the devoted, tactile button on the front of the device that many of us associate with this type of device. The user has a question, concern, or emergency in need of urgent response and presses this button. Via the speaker and mike array on the front of the device, a Lively agent is able to talk to you or your loved one to figure out the best plan up to and including activating your local emergency services response. Something important: if you or your loved one decide they want to test the urgent response to ensure it is working, make sure that you wait for an agent to answer and then tell the agent that you were just testing the device and are not in need of assistance. They are trained to activate EMS if you just hang up the device, so it is crucial. Who am I to have written this review? I am a healthcare worker, TIN program professional reviewer, and a grandson who loves his greatest-generation grandpa deeply. I hope this review has helped you and inspires the same confidence in you that it has for me.

It's great I love the features that it has to give and the response too

So far it's a great safety item for elderly mother. She has had 1 fall since wearing it (2 weeks) and they contacted her immediately via the lively necklace to see if she was ok. We got it for her to help with our peace of mind if she would fall or have an emergency when my husband I I were not home. We are thankful to have this item!

Easy set up. Great customer service experience walking us through the process. We haven’t used it yet which is a good thing but based on our interactions with the representatives so far we feel confident we have made the right decision.

It works great. And I caught a sale. Love the fact that the new model is waterproof.

Got this for my Mom. Shes 91, and this makes perfect sense!

great for older people. It works great - no problems with this service

good to recharge no batteries. somewhat heavy around neck. green light under clothes polls as to working. no usages so far can not report response time1 consumer report