Customer Ratings & Reviews

Hello, I am so sorry to hear this headset hurt your ears. Thank you for taking the time to write this review, we appreciate the feedback. I will be passing this along.
-Danielle from Logitech

Hi 1234, thank you for your feedback! For support, please refer to: https://support.logi.com/hc/en-us/articles/360024321073 - Will, Logitech.

Hello, I am so sorry to hear the microphone did not work. That is definitely not normal, i think you may have received a defective unit. Luckily, this headset comes with a 2 year warranty so we can get that replaced for you! Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! Thank you for taking the time to write this review, we really appreciate it.

Hi Microsoft, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hi Ciwhite,
Thank you for your feedback. Sorry for any inconvenience. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hello Sunny. Thank you for taking the time to write your review of the H390 headset. I'm sorry to hear that the headset stopped working after 2 days. That is definitely unusual. If you are still within the Best Buy return period, please exchange it for another one, as you may just have a defective unit. If it is outside of the return period, please start a warranty claim here: https://support.logi.com/hc/en-us/articles/360024916974 your headset is covered up to 2 years.
-Charlton at Logitech

Hi Sandeep, sorry to see you're having some performance issues with your H390 headset. If you haven't already, please make sure the cables are plugged in all the way to your computer. Also please check to see if maybe some how the computer switched the audio output/input to something else instead of the headset. Hope that helps!

Hello, I am so sorry to hear about the issues you are having with the headset. This headset does come with a 2 year warranty, so let us replace those for you. Here is the link in order to file the claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. Next, once you get that new set, we want to help you connect them more easily. Here is the start up guide to help you: https://www.logitech.com/assets/65736/h390-baer-web-qsg.pdf. You will plug the headset into your USB-A port on your computer, and then you are good to go. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech

Hello Jennd,
I am sorry that the H390 did not work as you expected. Logitech appreciates your product review. - Leo from Logitech

Hello Donna, Very sorry to hear about your disappointment with the H390 Headset. The noise cancelling is for the microphone which minimizes unwanted background noise for clear conversations. For more information about the H390, here's a link to the product page:  https://www.logitech.com/en-au/products/headsets/h390-usb-headset.981-000485.html. Hope that you find this helpful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech

Hi Fred, we're sorry to see the H390 Headset wasn't comfortable for you to wear. Luckily Logitech makes a variety of other headsets that have a really nice materials designed for long wear. Check out the G432 headset! It is lightweight, comfortable, and has a great microphone! Hope that helps!