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Customer Ratings & Reviews

LucidSound - LS35X Wireless Surround Sound Over-the-Ear Gaming Headset for Xbox One, Windows 10 PCs and Select Mobile Devices - Black-Front_Standard

Customer rating

Rating 3.5 out of 5 stars with 4 reviews

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Customer ratings & reviews

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Page 1, showing1-4 of 4 Reviews
  • Rating: 4 out of 5 stars

    Great headset! After updating it....

    Posted
    thatguy
    • My Best Buy® Elite MemberElite Member

    I waited nearly 18 months from when this headset was announced until I was able to purchase it, eagerly looking forward to a completely wireless headset (no base station, no dongles) to use with my Xbox One X. When I first opened the packaging, I was pleasantly surprised by the high end materials used in construction. This headset just feels very premium. It also has great on ear controls for game mute, mic mute, chat/game volume balance, and overall volume. I paired it with my Xbox (Very easy! Only 1 button on the headset, 1 button on the Xbox. It pairs just like a controller.) and adjusted it to fit comfortably and turned on a game. I was quickly disappointed as soon as the in game audio started, as the sound was continually cutting out for around 2 seconds every 5 to 10 seconds. I checked on LucidSound's website and looked at their troubleshooting options which included re-positioning my Xbox, and it also notated that this headset had trouble staying connected if there was a mesh WiFi network at the home - which I have. I contacted their customer service and was told that there was a firmware update available which remedied these problems and was provided a link to do so. The overall process worked really simply. After updating nearly all of my problems were remedied! I generally don't have any interference, and if I do, the headset changes channels on its own, disconnects and reconnects so I can continue to play. On top of this, the customer service from LucidSound was everything I would expect, and I have no doubt that my future headsets will be LucidSound as well!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound, good build

    Posted
    Twann
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nicely packaged. Sound great and feel just and good. Comfortable for hours. I wear them while gaming or watching content. Dolby Atmos compatible. Only knock is I wish they were wireless with other devices other than Xbox. And out of the box they had a issue where the headphones would desync and lose sound for a few seconds. LucidSound came with a patch/update that you can easily access and download from their website. If not for that would've given the product 5 stars

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound, better comfort

    Posted
    avasponge
    • My Best Buy® MemberMember

    Has amazing sound, very easy to setup and is comfortable for my ears. Bonus that it works with Dolby atmos. The battery life is actually pretty amazing for being wireless. A little pricy but it goes on sale often.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Most comfort in headphones

    Posted
    Stirdy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought several prior to this. None were comfortable fitting

    I would recommend this to a friend