Customer Ratings & Reviews
- Model:
- PD-5ANS-WH-R
- SKU:
- 6288007
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the product's ease of use, reliability, and straightforward installation. Many find it to be a valuable smart switch, especially praising its compatibility with various smart home platforms and the added convenience of the remote control. However, some customers have noted the necessity of a neutral wire and the relatively high price point as potential drawbacks.
This summary was generated by AI based on customer reviews.
Excellent smart light
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent smart lock for home automation. Integrates with Alexa and if/then.
I would recommend this to a friendAwesome!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended and is perfect for Apple HomeKit, Amazon, or Google Home.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i really like these switches. Alexa controlled snd wifi.
I would recommend this to a friendNice switch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as advertised and great to have remote access via my phone.
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great consumer installed smart light switch system.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great...love the expandability. Highly recommend.
I would recommend this to a friend- Pros mentioned:Ease of use
Ideal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an ideal product if you don’t want to get up and turn a light on or off
I would recommend this to a friend Very difficult hook up
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it wasn’t for my father in law, this would’ve been a $150 paper weight. My father in law tried the same way I did of hoping this up by following the instructions provided. It didn’t work, then through his experiences he was able to figure it out & get it to work right opposite of what the instructions said to do.
No, I would not recommend this to a friendBrand response from lutron
Posted .We're sorry to hear that you had issues installing your dimmer. Lutron does offer installation help at lutron.com/support with step-by-by step guides, videos and more. If you still have questions, please reach out to our dedicated Customer Support team at: [email protected], or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.
Mike S. @ Lutron Support
pretty easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.relatively easy to install - only issue - requires neutral wire
I would recommend this to a friendGreat Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the switch a lot, can control the lights with flexibility!
I would recommend this to a friendGreat little switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great switch easy to install good looking as well.
I would recommend this to a friendGreat smart features but average build quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smart features are great and works well, only thing that is not as per the price is build quality of the buttons they are plastic and doesn’t seem to hold for more years.
I would recommend this to a friendBrand response from lutron
Posted .Thank you for your feedback. Please know that Lutron takes pride in the quality of our products, from the components we use, to the 100% end of line testing, to our dedicated 24/7 customer support team. In addition, only Lutron dimmers utilize LED+ advanced technology for superior dimming of LEDs, incandescent and halogen bulbs. Lutron tests our dimmers on 1000s of LED bulbs to ensure the best possible experience for our customers. Lutron LED+ dimmers install easily on your existing wiring and utilize and a patented easy-to-use level allowing you to change the low-end of the dimming and set the optimum dim range for your bulbs. If you have any questions about Lutron or our products, please reach out to our Customer Satisfaction team at customersatisfaction@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!
Richard @ Lutron Support
Does not work with fluorescent lights
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several Lutron cadets switches in my house and I love them. I got this one for my garage but it doesn’t work with my fluorescent lights. All the other lights in my house are LEDs and the Casetas work great with them
I would recommend this to a friendBrand response from lutron
Posted .We're sorry to hear that the Caseta switch didn't work with your ballasted fluorescent lights. We'd like to hear more about what happened to see how we can help. Please reach out to our Customer Support team at support@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!
Mike S. @ Lutron Support
No longer needed it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really know how this product works because I realized I didn't need it.
I would recommend this to a friendIrritating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to buy something separate in order for it to work properly.
No, I would not recommend this to a friendBrand response from lutron
Posted .Hello, we'd like to know the specifics behind your rating, to see how we can help. Please reach out to our Customer Satisfaction team at [email protected], or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!
Mike S. @ Lutron Support
Not as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. It was not clear that in order to use it with my home Google home I would need to have an additional product , lutron hub. No thanks
No, I would not recommend this to a friendBrand response from lutron
Posted .We're sorry to hear that you were unaware of needing to use a Smart Bridge in order to have you dimmers work with Google Home. The Smart Bridge allows you to control your Caséta Wireless controls and Lutron Serena® remote controlled shades from anywhere with your smartphone, using the free Lutron App for Caséta Wireless. The bridge provides multiple benefits over Wi-Fi products: It is ultra-fast and reliable ensuring your lights react instantly every time you adjust them from the app or Pico remote control. The bridge prevents the cluttering of your Wi-Fi network by acting as the single point of connection to the cloud. It is also easier to set-up and enables more local control/integrations with other smart home products. For more information about the Lutron bridge, please visit: http://www.lutron.com/TechnicalDocumentLibrary/3685682_why_a_bridge.pdf
Mike S. @ Lutron Support
Requires Additional Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales personnel did not explain the requirement of an additional purchase of an electronic bridge to allow for switch to work with existing hubs.
No, I would not recommend this to a friendBrand response from lutron
Posted .The Smart Bridge allows you to control your Caséta Wireless controls and Lutron Serena® remote controlled shades from anywhere with your smartphone, using the free Lutron App for Caséta Wireless. The bridge provides multiple benefits over Wi-Fi products: It is ultra-fast and reliable ensuring your lights react instantly every time you adjust them from the app or Pico remote control. The bridge prevents the cluttering of your Wi-Fi network by acting as the single point of connection to the cloud. It is also easier to set-up and enables more local control/integrations with other smart home products. For more information about the Lutron bridge, please visit: http://www.lutron.com/TechnicalDocumentLibrary/3685682_why_a_bridge.pdf
Mike S. @ Lutron Support
Needs additional hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased switch only to find out that an additional “smart bridge” is needed to make product work with smart phone or any other applications. Said smart bridge costs an aditional $90 and isnt even carried by best buy. No where on the product description is this mentioned or even hinted at.
No, I would not recommend this to a friendBrand response from lutron
Posted .Thanks you for providing us with your feedback. The Smart Bridge allows you to control your Caséta Wireless controls and Lutron Serena® remote controlled shades from anywhere with your smartphone, using the free Lutron App for Caséta Wireless. The bridge provides multiple benefits over Wi-Fi products: It is ultra-fast and reliable ensuring your lights react instantly every time you adjust them from the app or Pico remote control. The bridge prevents the cluttering of your Wi-Fi network by acting as the single point of connection to the cloud. It is also easier to set-up and enables more local control/integrations with other smart home products. For more information about the Lutron bridge, please visit: http://www.lutron.com/TechnicalDocumentLibrary/3685682_why_a_bridge.pdf
Mike S. @ Lutron Support
It didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not work to control an LED porch light. I returned it an bought a Wemo.
No, I would not recommend this to a friendKit not include
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store needs to advice the customer that you need a full kit to have this work.
No, I would not recommend this to a friendBrand response from lutron
Posted .Console, we'd like to know the specifics behind your rating, to see how we can help. Please reach out to our Customer Satisfaction team at customersatisfaction@lutron.com, or call us 1-888-LUTRON1. We're here 24/7, so please call us any time!
Justin F. @ Lutron Support