Customer Ratings & Reviews
- Model:
- P-BDG-PKG1W-R3
- |
- SKU:
- 6288008
Customer reviews
Rating 4.8 out of 5 stars with 289 reviews
(289 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's ease of use, compatibility, and installation process. The remote control functionality, HomeKit integration, and dimming capabilities are also well-received. However, some customers find the price to be a drawback, while others appreciate that it doesn't require a neutral wire. There were a few mentions of connectivity issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Best ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It handles the load with no issues, stays cool and always communicates with base station.
I would recommend this to a friendRated 5 out of 5 stars
Excellent switches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these switches! Highly recommend them.
No, I would not recommend this to a friendRated 5 out of 5 stars
Easy to use, well made
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and install. Looks great too. No more smart light bulbs
I would recommend this to a friendRated 5 out of 5 stars
safety
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and perfect for traveling - would buy again
I would recommend this to a friendRated 5 out of 5 stars
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy this to use my Lutron switches with Smartthings.
I would recommend this to a friendRated 5 out of 5 stars
Easy & Convenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend the starter pack if this is your first Lutron install.
I would recommend this to a friendRated 4 out of 5 stars
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as intended but would apprecaitento have some type of geek service to setup my lights instead of calling a electrician which cost waay over my budget to setup couple of lights.
I would recommend this to a friendRated 5 out of 5 stars
Only the beginning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you have the smart bridge you'll want more switches.
I would recommend this to a friend- Cons mentioned:Neutral wire
Rated 5 out of 5 stars
Great starter kit. Perfect for older homes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect kit to get the hub. Comes with a dimmer that doesn’t require a neutral wire. Open any wall plate in your older home and you will see what I mean. My 1950’s home is now all smart.
I would recommend this to a friend Rated 4 out of 5 stars
Awesome device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install and easy to sync with your Alexa app. Does not independently control light and fan. It just turns the whole device on/off.
I would recommend this to a friendRated 4 out of 5 stars
Great for Smarthome
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this set with the Lutron Bridge to link up my lights using the Samsung Smartthings App.
I would recommend this to a friend- Cons mentioned:Neutral wire
Rated 5 out of 5 stars
Best smart dimmer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best smart dimmer and it also doesn't not need a neutral wire.
I would recommend this to a friend Rated 4 out of 5 stars
I like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. I am glad to be able to use it while in vacation.
I would recommend this to a friendRated 4 out of 5 stars
Love my new caseta
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my caseta. You can program it from your phone. It linked with my led lights perfectly.
I would recommend this to a friendRated 3 out of 5 stars
Works well if compatible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like it, but had issues. We have a house that was built 4 years ago and we could not get it to work with the ceiling fan light properly. It just seems to be too specific to work with everything, so be prepared for possible compatibility issues.
I would recommend this to a friendBrand response from lutron
Posted .We're sorry to hear about the issue you experienced with the Caseta fan control. Some fans have a built-in module or limiter that can't be controlled by other manufacturer's controls. We suggest you contact the fan manufacturer to find out if your fan can be controlled by a third-party fan control, such as the PD-FSQN.
If you have additional questions or concerns, we're here to help! You can reach our Customer Support team at support@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!
Mike S. @ Lutron Support
Rated 4 out of 5 stars
Great Switches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the switches, give a lot of flexibility in controlling lights!
I would recommend this to a friend- Pros mentioned:Remote control
Rated 5 out of 5 stars
Lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that i can turn the lights on and off from anywhere
I would recommend this to a friend Rated 3 out of 5 stars
Could be better at this day and age
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, not great. Using it manually it doesn't seem to remember the dim level and goes to full bright when you switch it on and off
I would recommend this to a friendBrand response from lutron
Posted .Hello and thank you for providing a detailed review of your experience – we take your feedback seriously and have passed your inputs directly to the product development team. We strive to continue to optimize and improve feature and function of our products, so please stay tuned. If there is anything else we can address, please reach out to our Customer Support team at support@lutron.com, or call us at 1-844-LUTRON1. We're here 24/7.
Mike S. @ Lutron Support
Rated 3 out of 5 stars
Had to send back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with product. I realized I had an incompatible product and never opened. Turned around and sent right back. Ten days after Best Buy received and no refund. ?????
No, I would not recommend this to a friendRated 1 out of 5 stars
Fatal flaw - light never goes off completely
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works very well as a dimmer, and was easy to connect. Fatal flaw, though — it can’t shut the light all the way off. It just dims it to maybe 5%. I’ve read that this is a common problem. Maybe it’s a good choice if you don’t need to turn a light all the way off, but we were installing it to use in our bedroom, and it just didn’t work for us.
No, I would not recommend this to a friendBrand response from lutron
Posted .Hi Cris,
We're sorry to hear about your experience. Could you please confirm the load type you are attempting to control with this product? We assume you are controlling dimmable LEDs. Since there is no industry standard for manufacturing LEDs, not all LEDs are designed the same. That's why Lutron has a a mobile-friendly web tool to help you select bulbs that perform great with Lutron dimmers. We specifically test to ensure that the bulbs we list on our tool are not susceptible to a variety of issues, including bulbs that will not turn completely off.
To use the tool, please visit lutron.com/ledfinder. Note that this does require a Lutron control specifically designed to support LED dimming as well. If what you are using is not rated for use with LEDs, it is likely that you will experience issues similar to those you've described.
If you'd like to discuss your experience further, please call our support line at 844-LUTRON1. We're here 24/7, so please call us any time!
Brooks M @ Lutron Support


















