Customer Ratings & Reviews

I can't reach the back of the tub! Idk what to say about fixing it. I like the top loaders but If I can't get my clothes out...

Don't buy without the 5 year extended warranty, and here's why, We paid best buy to install and the techs did a wonderful job. I say that, because I know from previous experience that these new washers need to be leveled correctly and not just the legs, theres something inside that needs to be tweaked. The days of plugging in and washing are over. Washer was extremely quiet and clothes came out very clean. It handles our king size comforters well. With that said, after just 2 years the washer started making noise. I called Geek Squad and someone was available that same day. The technician came, opened the machine made some adjustments and we were back in business. He did however show us wear on the shocks and suggested we replaced. He order the parts which were delivered to our door four days later. We had already scheduled the return appointment, so the technician came back and finished the job within two business days. Overall I am very pleased with my experience and the machine, EXCEPT had I not had the insurance, it would have cost me $440 on a TWO YEAR MACHINE!! I would have been livid, just like some others.

We have already had the dryer switched out once 2 days after the brand new one was delivered. Now the dryer is having the same problem again. F1 E1. We thought the first one was a lemon but realizing the second is doing the same thing.

Ok ok. So every washer has bad reviews. It’s impossible to find a “good” one based on what people are saying. I know how hard it is so I’m going to list my pros and cons. Pros -so much quieter than mine old kenmore front loader and it doesn’t shake my house like the old front loader. -you can fit king size bedding in this thing. The drum is plenty big. -sensors work well. I’ve never had the machine tell me it’s out of balance. -the water level if you let the sensors pick can look low, but the deep fill options (yes, options!) give plenty more water if you want. -Wash time is faster than the front loader -add water button .. wonderful if you don’t have a sink in your laundry room and need to rinse a stain before you pretreat. Cons -Wifi capable. It’s free for 6 months but then it costs 1.00 per month for alerts. Sure it’s not a lot but ehhh? -I’ve seen lots of people comment on top load machines not submerging their washables fully. This machine will not submerge them all the way unless you choose the deep fill options. So. If you like it, get it! Best Buy’s delivery was AMAZING. By far the best delivery service I’ve had and this is my second appliance delivery thru them. And they will haul away your old washer for 25 bucks. Yes please!

it isn’t one year but it isn’t working good. it isn’t stop unless I hit button

This washer does a great job managing regular laundry loads. I really like the notifications indicating load status and when a load has completed a cycle. I'm not impressed with how it handles King Quilts, so far. Pro's: 1. Easy to use - turn the dial, hold the start button and off it goes. 2. Favorite Settings - If you have favorite settings, you can set these in app and send to the washer 3. Very Quiet - I was surprised at how quiet this is washing laundry, I didn't really notice how "loud" my last washer was, but listening to this through each cycle, especially spin, it does a good job absorbing sound. Con's: 1. WiFi Setup & Remote Features - A little finicky at first, but once it did a software update, it got a little easier. It's also a bit strange that you always have to enable remote control, wish you could set it without pushing the button to enable each time. 2. King Quilts - I have to monitor the washer when washing a King Size Quilt. It becomes very unbalanced, this may be due to the "No Agitator" column in this model. It handles large mixed loads well, but I'm concerned about washing single large items as it does a sub par job rebalancing.

I love the capacity of this washer. It holds almost 2x my previous washer held. I like the detergent compartment and the multitude of settings available. It does a great job cleaning clothes. I deducted one star because 1) there’s no agitator (which I knew), and the lack of an agitator causes any heavy items to get unbalanced during spin, which causes the washer to stop. It once frustrated me to the point of throwing my wet clothes into the bath tub one night; and 2) the remote enable disables itself all.the.time. I don’t understand the rhyme or reason. This isn’t a deal-breaker for me, but it is aggravating.

Easy to use, quiet, and most of all I feel that my clothes are thoroughly clean. I like the fast spin, the faucet feature, glass lid, and ease of operation. There are many washing options to fit all situations. I would just say that shorter people will need a stool to reach items at the bottom as it is very deep. Nice large capacity for blankets and quilts etc. I was almost happy when my 14 year old front loader finally called it quits!

It holds a large amount of clothes. It’s quieter than most. But it goes off balance easily. I’m Still working on that. If you put in all blankets and don’t mix with regular clothes it’s not as often. If not for the balance thing it would have been 5 stars. Seems like al lot of choices to set up a load but was easy to navigate after the initial load

I have been completely satisfied with this machine based on these factors: 1) Ability to achieve clean clothes 2) Ease of use 3) Size of washing space: large capacity for bulky items. What I do not like is the fact that the top surface is slanted with a dark lid that obscures any view inside and that the opened lid is massive which blocks entry into any cabinets above. All of these which are minor downgrades the excellent rating rating to good.

I like it. It is quieter running than I expected after reading other reviews on a top loader. The tub is large and very deep. I am short so I have to use a grabber tool to help me grab the wet clothes after they have washed. Like that I can put a large item such as a light blanket and it stays balanced. I am careful not to overload the tub with a large amount of clothes when I do a load. Very satisfied with this washer. It is easy on my back. I like the ding it has when it is finished with a wash.

Just bought a Maytag top load washer. Got an excellent price at Best Buy. Delivery was so professional, fast and easy. (Fast as in a few days later... and fast as in they took 15 minutes to install and were gone.) It doesn't have an agitator but it still does a great job getting things clean. And even my king-sized comforter fits in this washer. Best part is that it is top loading, so I don't have to tweak my back getting clothes in and out. So happy I went with Maytag!

So far this washing machine is plenty big enough for our needs and seems to do a good job cleaning and is fairly quiet

Im so irritated. This washer worked ok (was fine with regular loads but sucked with towels or blankets, would shake back and forth constantly) but it DIED on me this weekend out of no where. Mid-cycle and full of water. Now it wont turn on or drain. Apparently the control board/power board went dead and Maytag wont do anything about it. That was a waste of $850!! Now I have to buy a new washer. Times are hard enough without us having to pay for large appliances bc these companies make things to break after a couple years instead of last like they used to! Ridiculous!! Horrible customer service too!

Best washing machine ever! It fits so much (double what my front loader used to hold). It never smells (like my front loader used to - eek!). It cleans our clothes well. And isn't dead quiet, but I'm totally ok with the little bit of sound it gives off. I literally go out of my way to walk by our laundry room now to just "see" it. It does have a lovely sleek look. Seriously, stop looking at other washers and just buy this one.

After a month of use, we are still in love with our new washer. We can easily wash the sheets and comforter for our king-sized bed in one load. The machine is fairly quiet when it is running and the fill spout inside the machine is great for spot-treating clothes (a must with 2 children under 3 in the house!). Lots of options for wash cycles—I’ve yet to find something the washer can’t handle. I do have some difficulty reaching all the way into the bottom of the drum without a step stool, but this was the case with all of the larger top load washers we looked at in the store so I do not see this as a problem—for our needs, the size of the washer was more important.

this is a very quiet washer so much better than my last one so far everything comes in clean I really like that i can wash my pillows without something in the middle easy to load specially like the fill option i like more water The only thing I don't like is the lock inwhich all washers have

It washes great, the clothes come out fresh and clean, easy to operate, love the capacity to wash larger blankets without tearing them. Totally satisfied with this purchase.

The washer has a big capacity, it’s pretty quiet and easy to use. Each load averages around an hour to complete a cycle but you can fit so much in one load it takes me the same time to finish my laundry. There is a quick cycle which works great and it’s bout 30 minutes. Loving this new washer so far no complaints.

The Maytag Smart Washer has exceeded my expectations when it comes to power, reliability, and modern convenience. It’s built like a tank — you can feel the durability — but it also comes loaded with smart features that make laundry a lot more manageable. What stands out most is the Extra Power button, which is perfect for tough stains or heavily soiled items. I’ve noticed a real difference in how clean my clothes come out, especially with workwear or large loads. The Deep Fill option is also great when I need that extra water for bulkier items like bedding. The smart features through the Maytag app are genuinely helpful. I can start or pause loads remotely, get cycle notifications, and even troubleshoot if something seems off. It’s a great way to stay on top of laundry without constantly checking the machine. The washer runs smoothly and quietly, even during spin cycles, and it offers a good variety of wash settings for everything from delicates to heavy-duty loads. I also appreciate the stainless steel drum — it feels high-quality and helps prevent snagging. If there’s any room for improvement, it would be the app’s occasional lag in syncing. But that’s a minor issue in what is otherwise a top-notch, user-friendly washer. Verdict: If you’re looking for a dependable, high-performance washer with smart features that actually add value, the Maytag Smart Washer is a fantastic choice.