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Microsoft - Refurbished Xbox One Console - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 412 reviews

91%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 412 Reviews
  • Rating: 4 out of 5 stars

    Fantastic console with one extremely minor flaw

    Posted
    TruExtent
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I enjoyed my time with the Xbox One. I watched a Netflix movie with it and tried some game demos like FFXV and Forza Horizon 3. I was impressed. My dad was easily able to continue watching TV since I hooked our cable box into the Xbox, though he did not care for the snap features of having the internet browser or YouTube open at the same time; he just wanted his TV. My mom however absolutely hated it for one reason and one reason alone: "Why can't I AirPlay?" I couldn't show her the Airserver app anymore because the free trial ran out. Besides that, Airserver was not updated (at the time) to be able to play videos over AirPlay. We could mirror the iPad screen, we could play music, but we couldn't do everything the Apple TV could. For that sole reason alone, the Xbox had to be returned. There was no reason for me to keep it personally as it was supposed to function as an all-in-one device for everyone. It did not matter that there were other ways of streaming video to the Xbox (Chromecast, Miracast), it could not do AirPlay properly. If we kept it, I would have definitely enjoyed it more with games like Rare Replay, Sunset Overdrive, Attack on Titan, etc. Also note: The box said 500GB storage; I believe I got a 1TB storage which would have been all the better

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    refurbished XBOX1

    Posted
    DebraW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased as a christmas gift for my step son who was down visiting for the holidays when he opened the gift we set it all up and tried to down load a game which the console would not read. I took it back to best buy to just exchange it for a new one and pay the difference and they no longer keep them in stock since the s came out finally after a little bit the manager agreed to sell me the s for the price of a 1 so as far as the product I wouldn't even give it a 1 star but because of the manager I give him a 3 I would have given him a 5 star if I didnt have to go rounds with him before he gave in. This taught me that if you are going to buy electronics buy it new cause by the time you pay the warranties for a refurbished one you might as well buy new

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Works good for a better price.

    Posted
    crunkfest505
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I gave it 3 stars cause I feel Microsoft dropped the ball with the xbox one. There are no rca audio outputs on this console. And it doesn't recognize media devices like the zune which is also a Microsoft product. These features where on the 360 that I liked. I can't play back my mp3's through my zune which I feel should have been on this console. It also seems to have the random Microsoft problems like every now and then freezes and takes a few seconds to move while browsing through the operating system. Other than that if you need to play some xbox one games this console works good for a really good price. The cosmetics are really clean, looks just like a brand new xbox and is packed like it is brand new.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice product, but not a great fit for us

    Posted
    hayagro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Xbox had some nice features, but it didn't suit us. Using the Kinect was hard in our home, because a toddler and a cat running around interferes with the sensitivity and function of the movement "reading" - plus there was a really long delay in "updating" the system when we turned it on the first time. We did purchase a refurbished one, but when we first turned it on it took the better part of an hour to "update" the system, and once it finally booted up the controller then had to update. And finally we purchased the game it took an extensive time to download/install as well. Once it was up and running, almost 2 hours later, the games were nice, but the function wasn't that smooth and it wasn't worth our time and effort in the end.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice system

    Posted
    Wardaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Decided to upgrade from the 360 so I could play dishonored 2 and dying light. Overall I'm satisfied with the system, it pretty much does everything I could want. Only thing I don't really like is the new home screen. I'm a creature of habit so changing from the 360 layout was a bit annoying. I also hate that you have to download every game disk to your hard drive in order to play it. I only have 3 games on disk and a few from live downloads and my HD is almost halfway used up. I'm glad a lot of my old games are backwards compatible so I don't need to rebuy them. Another bad aspect is that if you get a free game with gold membership, once your membership runs out you cannot play that free download anymore.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product!

    Posted
    Haggsdog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was looking to purchase an Xbox One to play Rainbow Six Siege and Halo 5 on, as well as other games, but I didn't have the money to buy a new Xbox One console. I saw this listed on the Best Buy website and knew that it was perfect for what I needed. The console started up perfectly, and the only minor issue I have had was that I set the aspect ratio for the TV wrong, and thus cut off parts of videos when watching YouTube. I solved that by moving the Xbox up to my room and hooking it up to my VGA/DVI monitor by use of a HDMI-to-DVI converter. Have had no problems since, and I would definitely recommend this product to anyone who wants a nice Xbox One, but doesn't want to spend the full price to get a new one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works fine

    Posted
    Brownie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this refurb xbox for my 12 year old son for Christmas. He hooked it up himself then about 1 1/2 weeks said the sound went then it wasn't working right. I told him to reset all the cables and then box It up if it still didn't work because we had purchased the protection plan. As he boxed it he noticed he had not used the correct cable (idk didn't even look) and he set it up again and it has been just fine. I usually don't buy protection plans but I wanted one so instead of buying new with no protection, bought refurb w/ 2 yr plan. I'm satisfied

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Price for The best system!

    Posted
    Eavila90
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I saw this refurbished model online and saw the incredible low price that I knew I had too get it. Purchased it for my girlfriend so she could have her own and we wouldn't have too fight over my system. Combined with my bb rewards of $100 off I got the system for less than $100. That's a steal considering I don't need the kinect, and space wasn't an issue so I didn't need the new white slim model. Purchased 2 year protection since it is refurbished for even more peace of mind. You can't go wrong for the price if all you want is your basic system.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    A little let down.

    Posted
    Kadarang
    • Verified PurchaserVerified Purchase

    I recently purchased and XBOX one that was refurbished on your website there was no free 2 day shipping. I got it and it didn't work. I took it back to a local store and they were out of stock in store and online. I had to purchase another one for 219 that was pre owned because all others were not being continued. The lady who worked at Best Buy told me free 2 day shipping, however that was not an option when I ordered It for a second time I love Best Buy but this experience has tested my patience as a loyal customer

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned. Didn't work.

    Posted
    MissJackson60
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased 2 refurbished XBOX One Consoles and neither of them worked.My sons tried for several hours on Christmas day to download and set up their consoles, both unsuccessfully. One of them, by the end of the day wouldn't even be recognized by 3 different televisions in our house. Upon returning them, 2 employees standing at the front of the store immediately told me that i should never buy a refurbished XBOX. I was credited back for my purchase of one XBOX, but the credit for the other one still isn't showing up.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    No different than brand new product.

    Posted
    CaptainDanarchy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Buying a refurbished system has worked out just well as if it were brand new. The only difference has been the price. I had plenty of opportunity to play on my brother's system, which he bought new upon release. I haven't noticed any difference. I just had to wait longer get mine. As for the product itself, it's everything I hoped for. It certainly seems to boot up faster than the 360. The controls seem a bit more responsive too. Overall, it's an excellent product, and I would definitely recommend it to anybody.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great price for a great system

    Posted
    Jaron
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have been playing this since Christmas, and it's been great. I debated between this and a One S, and decided to go with this one because of the awesome price. Only two comments: there's a huge "refurbished" sticker on the top of the console, and when I first started it up, there were tons of system updates (over 1160 files, but totaling less than 2 GB). I'm not sure how this compares to new consoles, but it caught me off guard a little. All in all, I still don't regret this purchase at all though.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Biggest waste of money and time

    Posted
    Smiley
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Never worked from day one! And Best Buy refused to fix or replace I bought it for my son for Christmas. Great big disappointment and his young life. I live 130 Miles round-trip from Best Buy and they said it was a day out of warranty. So I called coustomer service and the girl acted like it was my fault when I bought it they had assured me that if I had a problem with it it would be fixed or replaced immediately. They never offered any solutions very unhappy and my 7 year old son still has no Xbox

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Refurbished and Works Like New

    Posted
    IllTech2007
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the refurbished Xbox One on a whim when I visited the store looking for another product. I was skeptical based on the low cost that the product wouldn't be able to compare to the new products, like the Xbox One S. I was wrong! I have used the product for about a month with no issue and I was able to instantly play several of my Xbox 360 games that I previously purchased on Xbox Live. I definitely recommend this to anyone who wants to spend a lot less than a new model would cost. Game on!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not purchase

    Posted
    Horrible
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this in late November. Yesterday an error code E105 popped up and it completely stopped working. Went through all the trouble shooting with Microsoft and nothing worked. Took it in to the Rancho Cucamonga Best Buy and the only way they would help me was if I purchase a Geek Squad warranty right then. Been on the phone with Best Buy support and they said there's nothing they can do for me. Can't even give me a corporate number to speak to someone. I was sold a defective product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    two thumbs up

    Posted
    thatcabelguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't normally purchase refurb systems I like that new system smell. Since I am now a responsible father and husband my gaming budget isn't what it use to be ( complaining here). I did buy the refurb Xbox one and I could not have been happier it has been just as good as I new from day one. Even is there was no headset like a new one still. It even had that new system smell. Stunning graphics and great games. Would do it again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Condition, Would Recommend

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Perfect condition, looks brand new. I had to purchase this console for work and didn't plan on using it to much for personal reasons. The packaging was very nice, console runs as if I spent full price. You'll need to buy XBL Gold to play online which isn't included. Used Site to Store. Delivery was flawless. 10/10 Buying again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I don't know why I waited!

    Posted
    joeybagadonuts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    so different from the 360. graphics kicked up sound kicked up game play kicked up! great buy especially for the price of refurbished and works great I'm and avid cod player couple hours a day and zero problems or issues people have griped about the blue ray player but I downloaded the app haven't had a problem..just remember your going to have to give it a few hours to do all the updates but once it's done game on :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good option for first game system

    Posted
    BocciGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was skeptical about purchasing a refurbished unit until talking with staff and reading other review who have purchased in the past. It was well packaged and easily connected with instructions. Took a while to setup and update but I think that's normal for first time starting up and never had done this before so my nieces and nephews can play. So far so good and it's good to know it's still under warranty from manufacturer

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing very good deal!

    Posted
    STL5
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Amazing deal I'm very happy it works perfectly it looks brand new if it didn't have the refurbished sticker on the Xbox one (which is easy to take off and doesn't leave any stickiness) then I would have thought it was brand new if you on a budget then I would get this and it also comes with a free 14 day trial for Xbox live gold I would recommend this to anyone!

    I would recommend this to a friend