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Microsoft - Refurbished Xbox One with Kinect Bundle - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 315 reviews

93%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 315 Reviews
  • Rating: 1 out of 5 stars

    2 broken Xbox's in 24 hours

    Posted
    Mike
    • My Best Buy® MemberMember

    I purchased one of these two days ago - refurbished Xbox One + Kinect for a great price. After about 3 hours of play, the disc drive began making a horrifying scraping sound, which subsided. However, the next morning, the Xbox would no longer ready discs (an issue that my hour of online research found to be common). I returned it with no difficulty, assured that this was a problem that affected few consoles and that all refurbished consoles underwent an extensive Microsoft Test. However, this 2nd console had a similar issue: my game disc was stuck inside the Xbox and had to be manually removed, resulting in the Xbox not even attempting to accept any discs. Perhaps if you can be assured that the Xbox isn't an Xbox: Day One refurb, this deal may be worth it. But as far as my story goes, I spent more hours dealing with these XBox's than I did playing them this weekend. I will be returning this 2nd console tomorrow and will not asking for a trade - sorry, Microsoft

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Tried twice. Lesson learned.

    Posted
    gobigblue312
    • My Best Buy® MemberMember

    For our son's 8th birthday my wife and I decided to grab the Xbox One + Kinect refurbished unit at Best Buy. Bought in late Sept. for a late Oct. birthday. Son opened birthday morning and could not have been more happy. I hooked everything up and started the setup process. Everything went great for about 15 minutes then on the "applying update" screen it froze...for two hours. Finally turned off unit and turned back on. Now it was froze on the green welcome screen. Went through fruitless process with Xbox customer service to reset unit to factory settings and finally just drove the 45 miles back to local store to return. Best Buy customer service was awesome and exchanged for another refurb unit they had on site. Came home, started setup process and...got error message on second screen! Obviously, whoever is doing the refurbishing is not actually doing much at all. Son could not have been more disappointed and I could not be more frustrated. Now I get to drive the 90 miles round trip to return this second unit and am praying for either a full refund or an exchange for a new (non-refurbished) unit.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Gaming Console, verdict is out on BluRay

    Posted
    jpoliceman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We previously owned both a PS3 and an XBOX 360. We traded in both units towards the XBOX One. It's a great gaming console - the graphics are amazing, load times (once installed) are minimal and the controller is intuitive if you're used to the XBOX 360 controller. The verdict is still out with regards to its performance playing BluRay discs. The first BluRay we tried had several times where it got very pixelated and even stopped at one point. However, the disc was a little dirty, so that may be the cause. We are currently watching another BluRay disc with flawless playback, so it may have simply been the condition of the disc. We never had any such issues watching BluRay discs on our PS3, so we shall see. Buying a refurbished unit didn't scare me, and I was happy to save $130!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm an Xbox guy

    Posted
    DJ260
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I received a ps4 for Xmas and I just could not get into it. The game selection just wasn't there for me with the PS4. I didn't like the interface although, the design of the hardware and graphics are better with PS4. I exchanged it and got the Xbox one with kinect, I feel like i over paid at bestbuy for this system, it was cheaper online new and came with three games. This refurbished version came with no games. the xbox being backwards compatible is only true with some games (unfortunately, non of the games I own are backwards compatible EX any of the dance games, kinect sports, tomb raider, soul caliber). also the wire for the kinect is not long enough to reach from the xbox to the top of my fire place which mean my new xbox doesn't have a home and i have to hold on to my 360 if i want to play any of the games I already Own

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Had it over 6 months now

    Posted
    Yana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We've had the refurbished model over 6 months now. Haven't had any issues with it. It runs just like the one we bought brand new. Only thing was when we first got it and went to initially set it up it wouldn't let us and going through Microsoft tech support they had this process we could go through to do so. They said it happens sometimes but it's not a Best Buy issue. It was like a "hard set up" we'd have to do with a flash drive or something. I didn't wanna bother with it. Instead we just exchanged it for another since we had just bought it. Best Buy had no problem doing that for us and the second one was set up no problem and has been working just fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I was Cautious...Then I was Really Happy...

    Posted
    LittleJohnPhoto
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So...I was eyeing the X-Box One. Really wanted the Kinect Version so my kid and I could play the dance rhythm games. I knew the refurb version was available on-line. To my surprise they had it in store. The price point was a big factor...yes it was $399.00 $50 more than a Halo version without the Kinect. But $100 less than the full Kinect. So I said, "I'll try it out for 2 weeks if it doesn't work I can always return it" It was supposed to go in my office, but since I got the Kinect I had to hook it up in the living room. I take great pleasure walking in the door and saying "X-Box On." Like the TItle says I was cautious...But I use my X-Box everyday!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Value for what you get.

    Posted
    Beezzzy
    • My Best Buy® MemberMember

    This is an amazing buy for anyone wanting to get an Xbox. Refurb is better than used because the system goes back to Microsoft and they verify that everything is working and clean. I got new wires and headset in here. Also this is $130 cheaper than the new version, add the 2TB Hard Drive and you're still getting more and paying $30 less than buying the new version with Kinect. Kinect is awesome and underrated, voice controls are awesome for when your watching movies. If you're wanting to buy an Xbox, buy this, there is no reason not to. Same system and a way cheaper price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great price for a practically new console

    Posted
    Reshard
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got a steal with this one. I wanted XBOX ONE with kinect, but it was so expensive for retail price. So I ended up buying this offer from Best Buy. I did store pick up and when I got there the next day, everything was ready with the console and everything else sealed as if it were never touched. The associate told me it was returned 10 min later because it was too heavy to carry. I ended up getting a brand new XBOX ONE with kinect for a low price that works perfectly. This may not happen to everyone, but this is a great deal to take advantage of.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Savings!

    Posted
    DonZiAq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Skeptical at first, but after doing my diligent research, knowing that most reviews are positive and being a Best Buy Elite which extends the return policy --- I did not blink but give this awesome package a try. Been using it for almost a week now, non-stop ( I have to mention it ) and so far it exceeds my expectations ... Just in case it will fail and may need a repair, average repair cost is around $100 - $130 ... For my $300 savings (includes the $50 Best Buy gift card I got from this purchase) its a no brainer ...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great graphics and good options for social play

    Posted
    Heretik
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I previously owned an Xbox 360 and was impressed by how much better the graphics look on the One. I mostly play RPG and FPS games, and for starters Destiny looked amazing on my LED tv. I have an Xbox gold membership, and the OS makes it pretty easy to see if my friends are online and what they are playing. Some of the OS navigation takes a little getting-used-to, and if you're accustomed to the 360 like I was, it can be confusing. Overall a great system, and if you already have an Xbox, you will not regret upgrading.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Bargain

    Posted
    shredaneighty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I decided to purchase the refurb Xbox One with Kinect because it was $120 cheaper than a new one. I called Microsoft prior to purchase and they told me that, worse case scenario, the out-of-warranty repair costs for the Xbone is $110 at the most--and will likely get cheaper as the Xbone gets older. So, really, even if something were to happen, I would save $10. The unit started up flawlessly and still works today with no hiccups. The Kinect sensor does what it's supposed to do.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    MWMC Andy

    Posted
    MWMCAndy

    Don't buy this package. I did only to get an email from Best Buy 3 days later that they are selling a NEW 500GB XBox One with three kids games and the Kinect for $349.99 online. Now I have to go back to the store and return my purchase and buy online! This is the second time Best Buy has had better offers online than they have had in store. Don't buy in store! Don't pay $30 more for re-manufactured product with three less games!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great concept but didn't work out of the box

    Posted
    Heather0810
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the idea of refurbished but this one was a dud and made my sons birthday miserable when he opened his gift and was unable to play because it wouldn't power up. You can't return to Best Buy because they don't hold refund in store so we had to wait on another one to be shipped. More testing needs to be done on these to avoid these mishaps. I would still recommend because it's a money saver but purchasing warranty is a must!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great value for the Xbox one

    Posted
    Presty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Xbox has it all. Kinect, which brings family entertainment, and work out sessions too with the thermal imagery and coaches feedback. It has the wireless controller, which I would advise getting the rechargeable battery pack for, and the Xbox itself. Plug and play. Really cool to tell the Xbox what to do i.e. Xbox record that will record a clip of what you did/ are doing. Xbox turn off/on is pretty self explanatory.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Superb! Just like new

    Posted
    sLevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my first console. I was unsure whether to go for this one or a brand new one. So I went through a lot of reviews and expert opinion at the store. There's nothing wrong with this console so far, runs smooth. The packaging was great just like mint condition. So is the product. Except for the refurbished tag on top of the X1, there's no way one could tell it's refurbished. I also added the GSP.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I do not like how they ask for your money

    Posted
    Nightweirdo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My personal experience with the Xbox is good if you like to pay for everything. The DLC's and the ''downloadable'' content should not be so out of reach. I think the game should come with everything you need. .It is too much we have to put up with the downloadable content.Also, I don't like my home screen filled with ads. The home screen should not have ads and you should be able to personalize the home screen.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello Nightweirdo, You can customize your Xbox One home screen removing the ads, For more information, please visit: http://support.xbox.com/en-US/browse/xbox-one . We hope this was helpful to you. Microsoft

  • Rating: 4 out of 5 stars

    Solid Gaming Console

    Posted
    Mdk40215
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall, I have no complaints about the console or the quality of the refurbishing done on behalf of Best Buy. Honestly though, the Kinect is a glorified voice command mic and that kinda stinks, so I dropped it to 4 stars. You would be better off going with a console that includes a game package you want unless you absolutely have to be able to tell your tv to mute, play, or pause when you're watching Netflix.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid Refurbished Xbox One

    Posted
    Fpac

    Just a few weeks after the 90 day warranty expired, my kinect sensor went bad. Had to pay nearly $100 to get a new one. Could have purchased a new Xbox One for what I've spent on a refurbished unit plus kinect replacement. Now my Xbox console is freezing mid game after 30+ mins of game play unless I stop and let the unit cool off.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not Bad

    Posted
    wstap
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Owned the Xbox one for a while now and so far it's been okay. Graphics seem pretty good, good gameplay and streaming ability. As far as the system, always seems to be buggy in some way (that's just typical Microsoft software). As far as streaming and apps, Microsoft store really doesn't offer a whole lot of variety in apps, so do your research.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Value

    Posted
    ChrisSFLA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My kids kept asking for for an Xbox for months... finally my wife and I gave in because we found this deal. The unit performs as new and the only negative thing I would have to say is that the unit itself has a huge sticker on it that says "Refurbished". Was not hard to remove.... Anyhow, I would definitely recommend this package deal as it is a great value

    I would recommend this to a friend