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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 487 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the Surface Book 2's ease of use, excellent keyboard, and impressive battery life. Many appreciate its portability and lightweight design, finding the tablet mode particularly handy. While some find the price high, positive feedback on the device's functionality outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 487 reviews
  • Cons mentioned:
    Pen

    Rated 3 out of 5 stars

    Great for a laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this 2 in 1 laptop a two because the detachable tablet only has a battery life of 2-3 hours. It has no finger print scanner and you have to buy the pen separately. That's a big no no for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Computer I have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer at the recommendation of a Best Buy employee for school. I absolutely love it. The rear camera is great for recording lectures. I love that it turns into a tablet. Overall this is a fantastic product,

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Hannah,

      Thanks for taking the time to share your Surface experience with the community. We're thrilled to hear that our friends at Best Buy helped you find the perfect fit with Surface Book 2. We're wishing you the best at school!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I was hesitant because I have always used Mac but I needed a touchscreen. Would highly recommend if you’re looking for a touchscreen laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have over 100 service books and surface book 2 is deployed in my organization and I find even with daily use for over two years only about a 1 to 2% failure rate. Better than other manufactures products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main thing i was looking for was an affordable, quiet, small laptop the could run windows for engineering applications. Great for taking notes since you dont need the keyboard attachment all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Surface product. I’m really enjoying it so far. I love the tablet function, but it works well as part of a greater workstation, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is easy to use. Has a camera for recording.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my granddaughter who is going to college in the fall. She is very pleased with it. Is looking forward to the fact that she can record her class lectures and not have to take notes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful graduation gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son requested this for his graduation gift when I asked what he could use. He uses it for his work and says it does what he needs and expected. No complaints. He was and is excited and pleased with the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my surface!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using the surface for a while and it is such a functional laptop. I love how easy it is to switch between modes. I like disconnecting to take notes or draw.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard to get used to..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an apple user for years I’m finding this really hard to adapt to.. I don’t find the pen nearly as smooth as with my iPad but am getting used to it. It has great screen resolution.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got my Surface book 2 today.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's flawless, except except, the headphone jack is on the top right of the screen. I wish Microsoft had provided one jack in the bottom. Rest of the machine can give tough competition to any flagship laptop(books) brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great use for EMR use!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my Surface for work. My main purpose is for electronic medical records and medical use for work. It gives me all the tools and benefits I need to help me perform my work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally got myself a Surface

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a big user of Windows and Android. I was thrilled to find this surface for a good value. It does everything I need, boots up fast and performs really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for school

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way is splits so I can use it as a tablet. Great for traveling. Works great for all my school assignments especially during these zoom classes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something that would protect my laptop at work and this works great. Make sure the screen is in snug or there will a gap between the case and the power and volume buttons.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One big problem for me...

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate you can't just use as a tablet with power. You MUST power the whole thing to charge and can only use the tablet piece for so long and have to "dock" it to recharge. New Surface is better choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great but go with the next tier up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Surface product, but if you plan on doing more than documents or moving watching, go with the next tier up or take a look at the Surface book 3.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graduation gift for my son. He already had a surface pro and he loved it so I went with the newer version for him to take to college. It works well and is slim so not so heavy.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      First off, congratulations to your son for the wonderful accomplishment! We're excited to hear he will be taking Surface Book 2 to college in the near future. This is a great tool for students. Between its incredible versatility, and powerful performance, this will help him tackle the toughest of study sessions. We're wishing him the best of luck at school!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rated 5 out of 5 stars

    Great laptop/tablet combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface (one for work and now one for home use). Super fast startup and shutdown and have had minimal issues with separating and using tablet. OS seems very stable too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase surface book to replace my ipad. I like using it as a tablet and also as a notebook. I have not problem using it as both features and love the big size screen.

    I would recommend this to a friend