Customer Ratings & Reviews
- Model:
- HMU-00001
- |
- SKU:
- 6181705
Customer reviews
Rating 4.6 out of 5 stars with 487 reviews
(487 customer reviews)Rating by feature
- Battery Life3.8
Rating 3.8 out of 5 stars
- Speed4.2
Rating 4.2 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the Surface Book 2's ease of use, excellent keyboard, and impressive battery life. Many appreciate its portability and lightweight design, finding the tablet mode particularly handy. While some find the price high, positive feedback on the device's functionality outweighs this concern.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Impressive screen and usability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this from Best Buy and I got the 13.5". The PixelSense screen is absolutely beautiful. I played Hulu and Netflix videos on this and the wide color gamut actually really impressed me. I was coming from an iPad Pro 12.9", which has a gorgeous screen so the Surface Book 2 screen did not disappoint with its high resolution. The colors are vivid and pleasant with high detail. Mine came with an i5 Intel processor. I am not sure yet if this will be fast enough for the programs I have yet to install which are pretty CPU intensive. I may have to switch it to the i7 version. I love how large the screen is and how versatile the viewing modes are. It's cool you can put it into Tablet mode. I got the pen for it and it works great with good feel and touch. I am not disappointed at all and I think Microsoft has beat Apple in the tablet/laptop department. The specs on this are pretty fast and decent considering it costs less than comparable Macbooks which don't have the ability to go into tablet mode. I am happy with my purchase and highly recommend the Surface Book 2!!!
I would recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something that was as mobile as a tablet and functional as a computer. This was recommended by an employee and was definitely the answer I needed. Lightweight device with a nice size screen and plenty of power for daily use. The battery life is outstanding and it runs Windows 10. Definitely a good purchase.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chris,
We're thrilled you're happy with your purchase of your new Surface Book 2. We're happy to hear you're taking advantage of its powerful battery life. Thanks for leaving us a great review!
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Processor speed
Rated 5 out of 5 stars
It's a great machine! Perfect for art students.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of things this laptop can do/run is incredible. It doesn't run video editing software's as well as Macs but you can definitely get the job done. AND IT'S SO FAST. People constantly stare/stop me in class or in public to ask what kind of laptop it is and tell me it "looks cool." and I'm like "YEA IT IS".
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the great compliments! We're glad Surface Book 2 has been such a rave-worthy machine for you. We work hard to provide our customers with powerful performance, all in a sleek design you can brag about. We're delighted to hear we've hit the mark!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Processor speed
Rated 4 out of 5 stars
Very fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how fast and nice and slick it looks it is what i am looking for
I would recommend this to a friend Rated 5 out of 5 stars
Absolutely Amazing Laptop!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use my laptop for school and also for reading material. The fact that you can detach the screen and use it as a tablet but also read is amazing. I also like how responsive it is. I haven't fully utilized the laptop but what i have thrown at the laptop has been able to handle it!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chris,
Thanks for the review! We're delighted to hear your new Surface Book 2 has been helpful for school! If you haven't yet, we recommend downloading the Surface App which can help you get to know and customize your device. You can learn more about the app here: https://aka.ms/AA4rbrj.
Cheers,
Heather
Surface Customer Care
- Pros mentioned:Battery life
Rated 4 out of 5 stars
Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this to type of papers and watch videos. Overall the battery lasts a very long time around 7hrs. The only reason I gave this a 4 is because a month after I purchased it it started glitching and turning on and off. I was freaking out until I read on posts that it needed an update. Otherwise so far so good...
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate you taking the time to leave some feedback about your experience with Surface Book 2! We're sorry to hear you had some difficulties with your Surface recently, but we're glad to hear things are going well after doing a update! We highly recommend downloading the Surface Diagnostic Toolkit, which you can do here: https://aka.ms/AA4r432, which can help you manage updates for your device in the future.
Best,
Heather
Surface Customer Care
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Great for College
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am OBSESSED with my new laptop!! I have had it for about 3 weeks now and could not say enough great things about it. The battery life is great. The computer starts up fast and the quality is so amazing. A hefty investment but I don't regret it one bit.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks so much for the wonderful review for Surface Book 2! We're thrilled to hear you're obsessed with your new Surface and its top-notch performance. We truly appreciate you taking the time to share this feedback with the community, and we hope you continue to enjoy!
Cheers,
Heather
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Perfect laptop and easy to carry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used many laptops past 5 years. But as far, I can tell this is the best for my need. It is super convenient as it is portable easily. And cool thing is I got this in an awesome deal. So I believe it is totally worth (for me atleast)
No, I would not recommend this to a friend - Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Surface Book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought several Pros for work went with the book as I wanted a more stable keyboard to use when I type on my lap. I love it. My only negative feedback is when you add an SD card adapter for the micro SD card it sticks out. On the Pros it is hidden and flush mounted .
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks providing us with your honest feedback. We are consistently listening to our customers to make quality improvements, so we appreciate the review! We're so glad that you're loving your Surface Book 2. This device is great for portability, and working from anywhere!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
son loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my college freshman who used to have a Macbook and seems to enjoy it as it is more versatile than Macbook and seems to utilze pencil that we bought for chemistry equations and changing chemical bonds to different colors etc
I would recommend this to a friend - Pros mentioned:Processor speed
Rated 5 out of 5 stars
Great laptop/tablet hybrid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall quality and great OS with plenty of processor speed and RAM. Compares favorably to a MacBook when running processor intensive programs. Good screen image and video quality and responds well to touch screen input.
I would recommend this to a friend Rated 5 out of 5 stars
Wonderfully flexible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son who is a graphic artist. Tablet mode is very handy, and rendering speed for Photoshop projects is quite good.
No, I would not recommend this to a friend- Pros mentioned:Processor speed
Rated 5 out of 5 stars
A computer that does everything.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to the new Surface Book 2 from the previous generation. Although they may seem similar the new surface book is way faster. They've also worked out all the little bugs that tend to happen whenever you have a first generation product.
I would recommend this to a friend - Pros mentioned:Processor speed
Rated 5 out of 5 stars
Outstanding Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried numerous laptop's over the years and this is the best one that I have ever owned. Not only does it work better and quicker than all the rest, but the service is way above and beyond what I got from the other big companies.
I would recommend this to a friend - Pros mentioned:Processor speed
Rated 5 out of 5 stars
Wicked fast and nice screen resolution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wicked fast and nice screen resolution. I've yet to undock the screen and use it as a tablet - so maybe you can resist the temptation and save yourself some money. And I bought the pen which I probably won't ever touch either...
I would recommend this to a friend - Cons mentioned:Price
Rated 5 out of 5 stars
Everything they say and more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest 2-in-1 on the market. They were very very expensive when they first were released and I'd say maybe not worth it then but now the price is more affordable this is a great product for the value.
I would recommend this to a friend - Pros mentioned:Processor speed
Rated 5 out of 5 stars
Versatility and speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the touch screen as well as the ability to mount the monitor backwards to the keyboard or just using it as a tablet. Computer feels sturdy. Very pleased with the operating speed of this unit.
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Nice Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a great laptop for my personal use and occassional business use. Touchscreen is nice, keyboard is comfortable, and it runs well even 3 years later.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Great laptop/tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to edit my videos and photos. So far I’m loving every bit of it. It’s very light to take with you when you you’re on the go. I recommend to anyone who needs something new and different in their life.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
By far, the best PC I have ever owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very responsive, user friendly. I have always needed a mouse, but the track pad is excellent. The Pen makes my life so much easier. I can complete documents, sign and send without the extra steps of printing, scanning, etc.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to hear you're loving your Surface Book 2 so far. It sounds like you have found the perfect set-up in combination with the Surface Pen to complete the paperless design of this powerful machine. Thanks for calling out some of your favorite features for the community!
Cheers,
Jessica
Surface Customer Care
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