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Customer Ratings & Reviews

Your price for this item is $2,124.99
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The comparable value price is $2,499.00

Customer reviews

Rating 4.6 out of 5 stars with 500 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's stunning screen quality, ease of use, and strong performance. Many appreciate its long battery life and lightweight design, making it portable and convenient. However, some find the price to be a significant drawback. Concerns were also raised regarding the limited storage capacity and the fact that the pen is sold separately.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 500 reviews
  • Rated 5 out of 5 stars

    Very versatile laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a current graduate student and really enjoy having this as a tablet/laptop combo as it is fast and has plenty of space for storing files. I purchased a surface pen too, and all this collectively has made my note-taking and form-completing easy. I used a student deal and got this at a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best PC that I've ever purchased, hands down!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Weasle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a fast compact computer and this one has it all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is the most versatile ive ever had. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for all kind of work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, comfortable, thin and made to do the best

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Super Fast and Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need in a laptop. Super fast and ready to go

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect notebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and functionality. Superb resolution

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great all around notebook.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can be used as a 15 inch tablet separate from keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Returned it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, but a little pricey. Easy to learn and understand.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in Dec 2017. Absolutely love it! So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Best I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesn't heat up very good life, fast I like

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    15" Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this surface as a business travel laptop. screen is very sharp and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    IMPRESSIVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO MANY FEATURES ITS HARD TO BELIEVE FAST FAST FAST

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    6gb video card or 4gb?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the surface thought it was great, unfortunately battery life is below average when detached from base, maybe 2 hours of you lucky. Had couple weeks to play around and it was really awsome actually untill I ran the Intel hardware scan and noticed that in the detailed description that it only had 4gb video ram... so I contacted online tech support and they told me to take it into the store because it must have some hardware issue, well ok. Took it kn and at this time it was running fine and the geek squad technician performed 2 separate scans and one revealed 2gb memory with combined video ram at 4gb...... then the other listed vendor ram at 4000mg or 4gb..... none came close the the 6gbs that was advertised and honestly one of the selling points for me. This is a shame and I wonder who is at fault, I returned the surface having no other choice other then going to Microsoft where I know I'll get some bullcrap runaround story. Purchased 2/27/20 returned 3/12/20

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    exactly what I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from the awesome customer service I received, I also walked away with a great product. With the help of the store's associates, I was able to narrow down my laptop search based on my needs and uses. Choosing to go back to PC after having a Mac was a decision well made, I love the Surface Book 2!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Eric,

      We're thrilled to hear you're loving your new Surface Book 2, and that you're experience with our partners at Best Buy was sublime! We know switching systems can be challenging, and we're honored you decided to give Surface a try. Feel free to check out this helpful link on switching systems: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface. We're excited to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great for all my needs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer now for almost a month, and I would like to say that it has been amazing. I was really looking for a laptop that has a great processor, a great graphics card, a good keyboard, and a screen great for creatives, so this computer really fits all these requirements!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around awesome 2 in 1

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer after being talked into it instead of the surface laptop. I am very happy I spent the extra money for this one. I am a student and use this as a tablet in class as well as a laptop at home. Not a single thing I would change on the laptop at all. Must have.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mike,

      Welcome to the Surface family! We're excited you landed on a device you love! Surface Book 2 is a great tool for any student. We hope Surface Book 2 helps you achieve more!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Still learning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minimal/no user information provided. Other than prior pc knowledge, there is nothing to help long term users know how to fully utilize the capabilities espoused for the surface book 2 - it’s “learn by experiment” or “learn by accident”. Hardware ok, but disappointed that it doesn’t have a numeric key block - had to purchase an accessory for this capability.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to leave a review. We'll pass this along to our team in hope to better provide more resources to our customers in the future, but in the meantime, if you have any questions, feel free to email our team at [email protected], and we can help you out!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great computer, Even better price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer works as an laptop and a tablet which gives me more flexibility. The large screen is great for my binge moments. The speed allows me to work on several things at once with no drag. Also it's LIGHTWEIGHT!!! Great pick, I'm super satisfied especially for the price I nabbed it at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for School

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for medical school and I LOVE IT. Battery life is amazing especially. I occasionally use it as a tablet which is nice, but I don't use that feature as often as I thought I would. A 15" tablet is big and heavy, but not as heavy as it would be still attached to keyboard.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted that Surface Book 2 has been an excellent fit for your medical school experience so far. With its impressive battery life, powerful performance, and highly versatile lightweight design, accomplishing the toughest of study sessions is made easy with Surface Book 2. We're wishing you the best in all your educational endeavors!

      Cheers,
      Jessica
      Surface Customer Care


      We want to hear your Surface story. Share your experience by leaving a review. Microsoft