Customer Ratings & Reviews
- Model:
- HNR-00001
- |
- SKU:
- 6145601
Customer reviews
Rating 4.6 out of 5 stars with 500 reviews
(500 customer reviews)Rating by feature
- Battery Life3.8
Rating 3.8 out of 5 stars
- Speed4.2
Rating 4.2 out of 5 stars
- Display4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's stunning screen quality, ease of use, and strong performance. Many appreciate its long battery life and lightweight design, making it portable and convenient. However, some find the price to be a significant drawback. Concerns were also raised regarding the limited storage capacity and the fact that the pen is sold separately.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent PC / expensive but worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This PC is just what I had been looking for. It works flawlessly, no hiccups, very smooth. The tablet mode is very practical and extremely helpful. I guess the only downside is the price. But I guess, like has been said so many times, you get what you pay for.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does everything that I need it to do, and is easy to learn.
I would recommend this to a friend Rated 5 out of 5 stars
Exactly what I was looking for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really interested in getting a laptop with a pen so I could practice my graphic design. It was between this or an iPad and I am so glad I decided to get this laptop. I am an apple user and need to get used to how pc works but I love it so far!
I would recommend this to a friend- Cons mentioned:Price
Rated 3 out of 5 stars
Macs are so much better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorely disappointed. Have been a mac user for 15 years and until I bought this ~ the top of the line PC ~ i didnt realize how incredible macs are. I feel like I am in the stone age with this machine. It was so expensive and I totally wasted my money on it. Never again
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Suzie,
Thanks for taking the time to reach out. We're sorry to hear you're not completely satisfied with your recent purchase of Surface Book 2. We would love to hear more details about your experience and offer assistance to help you get to know all the great features Surface Book 2 has to offer. If you're interested, please accept this specialized care by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1901225110204.
We hope to hear from you soon!
Kindly,
Jessica
Surface Customer Care
We want to hear your Surface story. Share your experience by leaving a review.
Rated 5 out of 5 stars
Very Good Product !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Surface Not 2 is a very good product However I do wish a small mouse would've been included with the purchase…. I am NOT a big fan if the mouse pad... Since this is a 15 inch I am finding it hard to find a GOOD protective cover for it... hopefully that will change very soon
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for leaving us your honest feedback. We're glad to know you are liking your new device! We like to offer our customers options when it comes to accessories. This gives you the opportunity to personalize your device to fit your style. If you're looking for a portable mouse to take on-the-go with your Surface Book 2, the Surface Arc Mouse might be a good fit for you. You can find this mouse online at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-arc-mouse-light-grey/5859104.p?skuId=5859104.
We hope this helps your Surface experience!
Kindly,
Jessica
Surface Customer Care
Rated 5 out of 5 stars
Great Laptop for Students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, if not the best, 2-in-1 laptops on the market. Has a graphics card, enough storage (plus more from onedrive), great battery life and practical surface pen. Only drawback is the price which I get is steep. Luckily, I was able to purchase this laptop during a promotion.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Tommy,
Thanks for shouting out some of your favorite features! We appreciate the kind words. The Surface Book 2 is a uniquely powerful two-in-one device that helps you accomplish more with its impressive battery life, and stunning graphics. We're so glad to hear you're utilizing all of the features the Surface Book 2 has to offer!
Kind regards,
Jessica
Surface Customer Care
Rated 5 out of 5 stars
Great and flexible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first Surface Book we have deployed to any of our user community. Overall the quality has been sound, setup was quick and simple and the customer loves her new device. All in all, it is doubtful that this will be the last Surface Book we purchase.
I would recommend this to a friendRated 5 out of 5 stars
Awesome upgrade Top Notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased a Geek Squad Certified Microsoft Surface Book 2. Can't say enough about the certification. Device is flawless. Microsoft: Excellent job. I am very impressed with the upgrade. This is my 4th surface (SP3, SB1 x2, SB2). I am very happy!
I would recommend this to a friendRated 5 out of 5 stars
Beautiful and Powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been considering upgrading to this model from a Surface Pro 4 for sometime. Eventually, due to video editing needs, I decided to take the plunge. This machine has exceeded any needs I have had. I'm even able to game on it which was an unexpected Plus.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great hybrid laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best combination laptop and tablet.No compromises.
I would recommend this to a friend Rated 4 out of 5 stars
Really good products for work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Products are very easy to use and make performing tasks on the go a breeze. Lightweight and portable, it makes it better to accommodate. The clarity of the screens are amazing and having two different platforms to work from is also helpful. Best Buy is great to work with in getting things setup.
I would recommend this to a friendRated 5 out of 5 stars
Fast computer for graphic designers!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a Mac user, but I loved my SurfaceBook from work so much that I got one for my home office needs. It has the sleek feel of a Mac, with the familiarity of Windows for my husband to use also. Fantastic purchase!
I would recommend this to a friendRated 4 out of 5 stars
Terrific creative device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Surface because I wanted to be able to draw onscreen while editing images and designing. The size, the ability to turn the screen around and use the device as an inclined drawing tablet make working anywhere fantastically easy. I’m very happy with this computer.
I would recommend this to a friendRated 3 out of 5 stars
Well Designed, but Ultimately Fell Short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to be a mobile graphics/animation workstation for when I travel or don't want to be tied down to my tower computer. I didn't expect it to be a total powerhouse, but I found that it seemed to choke a little for minimal tasks in Photoshop and After Effects. I never put it through the paces or any true bench tests as I was disappointed in its performance for simple illustration and animation. If I only needed it for office stuff, sketching and note taking it perfectly fine. For the power user it's not quite there. I ended up getting an MSI GS75. It doesn't have the pen capabilities, but otherwise does an amazing job handling illustration, animation and 3D graphics for roughly the same price.
No, I would not recommend this to a friendRated 5 out of 5 stars
Mobility optional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What great features this laptop has to switch from a tablet to a laptop. The elecktronicks locking mechanism is amazing. The Aluminum design is sleek and sturdy. Performance out works my Apple pro.
I would recommend this to a friendRated 5 out of 5 stars
Cool features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something that made learning fun and fast and this device was just perfect for that. Between switching from laptop mode to tablet mode and being able to draw out pathways, this is the best so far.
I would recommend this to a friendRated 5 out of 5 stars
Best of a tablet, gamer out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this surface. It met my needs and requirements of having something powerful enough to game or run demanding tasks and a convenient tablet that i can use for day in and day out activities
I would recommend this to a friendRated 5 out of 5 stars
Worth the investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this laptop. It's a workhorse and really drives efficiency. The fan is pretty quiet even when the processor is really working. I invested in the i7 processor for my needs and it was well worth it.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to hear you found the perfect device to fit your needs with Surface Book 2. Thanks for sharing your great experience with the community. We're proud to provide our customers with this powerfully versatile machine. It's great to hear we've hit the mark!
Kind regards,
Jessica
Surface Customer Care
Rated 4 out of 5 stars
Love drawing and saving immediately.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to buy a new computer due to the fact my old computer would not allow updates. I struggled between the two brands for a year and I am ecstatic about my choice. Still getting the hang of the operation of it all but am more than satisfied with my choice.
I would recommend this to a friend- Pros mentioned:Performance
Rated 2 out of 5 stars
Not great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A year wasn’t even up before this machine stopped working and it’s really hard to get a serial number off of it, which Microsoft needs to replace it when it won’t turn on and Best Buy refused to replace it even though i had a full warranty they told me to go to Microsoft. Also shipping a computer to Microsoft during a pandemic isn’t fun either. It was a great PC while it actually lasted. Now I’m just paying Adobe’s subscription fees to do absolutely nothing while my computer just sits.
No, I would not recommend this to a friend











