Customer Ratings & Reviews
- Model:
- HNR-00001
- |
- SKU:
- 6145601
Customer reviews
Rating 4.6 out of 5 stars with 500 reviews
(500 customer reviews)Rating by feature
- Battery Life3.8
Rating 3.8 out of 5 stars
- Speed4.2
Rating 4.2 out of 5 stars
- Display4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's stunning screen quality, ease of use, and strong performance. Many appreciate its long battery life and lightweight design, making it portable and convenient. However, some find the price to be a significant drawback. Concerns were also raised regarding the limited storage capacity and the fact that the pen is sold separately.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is one of the best Laptops I have ever bought
I would recommend this to a friendRated 5 out of 5 stars
Very good computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything my daughter wanted for her design school.
I would recommend this to a friendRated 5 out of 5 stars
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my laptop love being able to make it an I pad also
I would recommend this to a friendRated 5 out of 5 stars
Great laptop for work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son needed another laptop for his job. This was perfect
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for a student headed off to college
I would recommend this to a friendRated 5 out of 5 stars
Fast and great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best laptop I ever had Fast easy to use
I would recommend this to a friendRated 4 out of 5 stars
Nice concept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its no bad but that needs antivirus package but still good
I would recommend this to a friendRated 5 out of 5 stars
All around awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my desktop, laptop , and tablet rolled into one.
I would recommend this to a friendRated 4 out of 5 stars
good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned out to be just right for what we needed. At a great value.
I would recommend this to a friendRated 5 out of 5 stars
Fast laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts a long time. Fast computer! Love it!
I would recommend this to a friendRated 5 out of 5 stars
AMAZING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING PRODUCT PERFECT. EXACTLY WHAT I NEEDED. AWESOME
I would recommend this to a friendRated 5 out of 5 stars
Awesome computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife and she absolutely loves it.
I would recommend this to a friend- Pros mentioned:Battery life, Screen quality
Rated 4 out of 5 stars
ALMOST the perfect convertible laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could I would give this laptop 4 1/2 stars. It is as close as I have ever come to finding the perfect laptop. First let me get it's problems out of the way. Cons: 1. The biggest and most glaring problem with this laptop is the power supply. It is not powerful enough to fully power the laptop when doing intensive processing. This means that even when you have the laptop plugged in the batteries will discharge when you are gaming using the GTX 1060. you can probably game for around 4 or 5 hours before the laptop goes into power saving mode and you have to stop. I personally never game for that long so it isn't really a problem for me but could be for others. 2. The screen resolution. The screen resolution is an oddball nearly 4K resolution of 3240X2160. Most games cant be played at this high of a resolution and there are never any lower resolutions that you can choose that will run without letterboxing. As a workaround you can install the Intel graphics driver from their web site. This will allow you to set up custom resolutions. Create two resolutions, 1624X1080 (1/2 resolution) and 2432X1620 (3/4 resolution) in the Intel driver and they will become available in most games even when using the GTX 1060. 3. The keyboard backlight. It is actually harder to see the keys with it on. I never use it. 4. Storage space. 256GB is too small for a laptop of this price. I added a 256GB Samsung U3 microSDXC card and use the BaseQI adapter for Surfacebook 2 so that it fits in the SD card slot without sticking out. This card has been plenty fast enough for applications and gaming but adds another $100 in cost. Now for the Pros: 1. The screen is beautiful with great color and viewing angles. It is easily as good as my old Macbook Pro retina. 2. The keyboard is wonderful to type on with a great feel and travel. 3. The trackpad feels and works great. While it could be bigger it works every bit as good as the trackpad on my Mac did. 4. The design and quality of construction is excellent. This laptop oozes quality. The fit and finish are every bit as good as my old MacBook Pro. 5. The optional peripherals are outstanding. The Surface Dial and Pen are very well made and work flawlessly. 6. A built in Xbox radio. This means that you can pair an Xbox controller without using the huge wireless dongle and you get full functionality (headset support). This is a small thing but I LOVE this feature. 7. Tablet mode is great. Detaching the screen and using it like a tablet is seamless and works wonderfully. A 15 inch tablet is super cool. Having a large, fully functioning, Windows 10 tablet is something that you have to try to believe. Also the tablet is very light for it's size. 8. A built in Nvidia GTX 1060. This laptop can really play games well. It has played everything that I have thrown at it. This is only available when the screen is attached to the keyboard as the 1060 is in the keyboard. See the cons above for the reasons that this is not a perfect gaming machine. 9. Magnetic charger. This is nice because if someone trips over your cord it just pops out of the laptop instead of making your laptop go flying. 10. Battery life. I can fun pretty much all day doing normal productivity tasks. 11. Windows 10. I have not seriously used Windows in many years. I always had it installed on my gaming desktop and it is on my work computer but I used MacOS for daily personal use. Windows has come a long way and I'm very impressed with it's functionality and flexibility. I have been using this laptop for about a month now and I am constantly impressed by it. Coming from a 2016 MacBook Pro I feel that I have definitely gained more than I have lost. If you can live with it's few cons buy this laptop. You won't be disappointed!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mark,
Thanks for your extensive review, we appreciate customer feedback. We're pleased to hear your Surface Book is helping you achieve more!
To address your battery concerns, we think this link might help you troubleshoot: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power
Also, for your gaming, you can totally project your view to a TV or a projector, if applicable. This can help you save time from the workaround you discovered.
Whenever you need to troubleshoot an issue or, want some personalized assistance, this link for Surface products has everything you need: https://support.microsoft.com/en-us/products/surface-devices
Thanks for being a member of the Microsoft family!
Sincerely,
Jo
Surface Customer Care
Rated 5 out of 5 stars
Excellent 3-in-1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy with my surface book 2. Great computer
I would recommend this to a friendRated 5 out of 5 stars
Best laptop experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop/tablet I have owned by far
I would recommend this to a friendRated 5 out of 5 stars
Wow what a laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow Great laptop powerful sleek lots of features.!
I would recommend this to a friendRated 5 out of 5 stars
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best laptop we have ever owned.
I would recommend this to a friendRated 4 out of 5 stars
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop but there are a few issues with programs freezing at random
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out! We're sorry to hear your'e experiencing some difficulties with your Surface Book 2, and we'd love the opportunity to assist. Our support team is always available to help, and can be reached here: https://aka.ms/AA4rbq6.
Best,
Heather
Surface Customer Care
Rated 4 out of 5 stars
very well built machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pro very fast, high screen resolution con keyboard not lighted
I would recommend this to a friendRated 4 out of 5 stars
Great computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some graphic card problems early but support was great.
I would recommend this to a friend











