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Customer Ratings & Reviews

Your price for this item is $2,124.99
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The comparable value price is $2,499.00

Customer reviews

Rating 4.6 out of 5 stars with 500 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's stunning screen quality, ease of use, and strong performance. Many appreciate its long battery life and lightweight design, making it portable and convenient. However, some find the price to be a significant drawback. Concerns were also raised regarding the limited storage capacity and the fact that the pen is sold separately.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 500 reviews
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Good computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good. Excel can be a bit slow at times. Great screen. Battery life is average unless you’re using the screen as a standalone tablet, then the battery life is below average.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid well constructed 2 in 1.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st Surface Book had problems turning on after a few days. The staff at Best Buy were great, getting a replacement shipped priority. It has worked flawlessly, very fast , beautiful display, a very solid machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    more than I need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great starts quickly and is everything and more than you would expect from a laptop at this price point. Don't do enough on it to put it to a real test Much more than I needed but i really love the look and feel.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Sometimes gets confused when detaching from the keyboard. Overall good product. Buy a case or cover to protect it from dents and scratches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The greatest 2 and 1 there is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m pretty sure the laptop speaks for its self, I absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stunning!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as my go to travel productivity/mini gaming on the go laptop. I wanted a slim factor with a dedicated GPU. I wanted to do some art projects and a super multimedia machine that I can take anywhere. I have a dedicated gaming machine and a gaming laptop which is VERY large. But, I wanted to slim down and only game when I was flying or staying over in a quick Motel or just something that will be upgrade proof for a few years. This checked all my boxes and I can also throw in a mini slim ssd for 256g more very easily. I have enjoyed it since I purchased it and I got the pen and docking stating also which if you need it I would get for better productivity. You wont regret purchasing this baby.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Wow, thanks for your fantastic review of Surface Book 2! We're thrilled to hear your new Surface has been helping you easily play your favorite games while traveling, and that you were able to add some extra external storage to fit your needs. We always love hearing how the community is enjoying our devices, and we're glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast, love the battery life,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to leave cords at home while out and about. Really easy to set up. Just don’t push the screen back too far. And be careful not to hit the on and off button when attaching the screen back on.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jaye,

      Thanks for taking the time to leave some feedback about your experience with Surface Book 2! We're delighted to hear you're Surface has been an easy partner to travel with. If you ever need assistance with attaching and detaching the screen of your Surface Book 2, check out this link here: https://support.microsoft.com/en-us/help/4023472.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Lightweight, cute my daughter loves it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter and she absolutely loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Powerhouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible.This thing eats VR and Adobe programs. Gaming is great and the screen is amazing and rich.(tho reflective) If you want a power user experience get this. i want go back to that "other brand" after this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I needed a new laptop to finish my senior year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a college student studying interior architecture and interior design and I needed a new laptop that was fast and could handle multiple running programs like AutoCAD, Revit, Photoshop and Illustrator. This Laptop is perfect for design majors and design artists or artists in general. I also paint and illustrate traditionally and digitally and transferring files via flash drive is quick. A con however, is that there are only 2 USB ports. I need to plug in a usb for my mouse but I also use a flash drive and hard drive. Only 2 ports vs 4 on my previous laptop is inconvenient but it doesn't take away from the usability that much overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beast for 2018 not 2021

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too old to buy new now at this point with the Surface 3 out, but find one used and it will be a top end performer for the price you pay if you get it at $600-$800 for its unique design and capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    For business

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got 4 for my cabinet shop. Cabinet Vision installed - pretty heavy soft. My sales and engineers can work on field and at home. Just don't know better solution than this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Laptop on the Market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wanted a Surface Book for years. I love my surface tablet, but this laptop takes it to the next level. More power than you could ask for with the best battery life around.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great for creators.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for creators. I'm an Architecture student and the Surface Book2 works with revit and autocad flawlessly. The surface pen and laptop mode are great for sketching and taking notes.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Scott,

      We’re thrilled to hear how your Surface Book 2 is helping you with your Architecture assignments! Since you have a Surface Pen as well, take a look at how Surface Dial can add to your designs here: https://www.bestbuy.com/site/microsoft-surface-dial-magnesium/5678500.p?skuId=5678500. We’re delighted to have you in the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best 2n1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you cant find better 2n1. perfect for school , notes

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best windows computer you could buy. If you are a serious power user this is the best computer. If you are a student that is a power user it will work great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man what a beast this is. Well for the price you pay for it is the least of what you can expect. Everything run very smooth and works well. Now you add the Pen and Dial and it just completes it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled to hear you're loving your Surface Book 2 experience! We're proud to add value to our customers with high quality designs in our technology. You can always expect the best from Surface! We're also glad to know that you have found your favorite accessories to complete your experience! Keep discovering more about Windows Ink with your Surface Pen here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      Thanks for the great review!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great Laptop For Creative/Power Users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop, latest and greatest Intel proc, Samsung SSD, incredible display, and enough horsepower to run e-sport games and most Triple-A titles. Only thing keeping it from 5 star is the proprietary dock connector and no Thunderbolt support.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your honest feedback about your Surface Book 2 experience. It sounds like overall you've been enjoying your device, and we've made sure to share your input with our team for their consideration.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Power house multimedia system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gaming is fantastic Video and photo editing is fast. The tablet mode lets me draw. Speakers are awesome. Battery is great. Just a bit heavy. Fast charge. No thunderbolt 3 tho

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      HI there,


      Thanks for sharing all the ways you love to use your Surface Book 2! We're thrilled you're loving everything from gaming, multi-media editing as well as creating with Surface Pen. We hope you continue to discover all there is to love with Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Absolutely awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like I'm holding and typing on the best of the best. Love that it transforms from a laptop to a tablet in a split second. Amazing screen and colors, amazing camera, too!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to call out some of your favorite features of Surface Book 2! We're thrilled you're loving the incredible versatility this powerful machine has to offer. We hope you continue to discover all there is to love about Surface Book 2.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft